{"id":3401300,"url":"https://alion.io/job/transmed-customer-service-representative","title":"Customer Service Representative","company":{"id":4420466,"name":"Transmed","domain":"transmed.com","url":"https://alion.io/company/transmed-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Beirut, Lebanon"],"countries":["LB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Oracle ERP","optional":false}],"status":"live","first_seen_at":"2026-10-28T14:34:17Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-02T10:02:46Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Overview\nTo process and follow up on customer-sales orders targeting on time and complete order delivery while ensuring minimal returns upon delivery.\nResponsibilities\nCustomer Sales Order\nEnters sales orders accurately on the system and checks prices for modern trade customers versus PO to avoid reconciliation issues.\nFollows-up with logistics team to ensure orders are delivered to customers on time.\nFollows-up with IT and F&A on issues preventing the timely release of orders in order to minimize the delay of delivery to customers.\nCoordinates with Market Planning team to ensure timely clean up of discontinued items from the system.\nTransaction Processing\nProcesses transactions related to CN’s, DN’s, GRV’s and distribute them to the sales team in order to deliver them to customers.\nReports & Analysis\nAnalyzes and develops action plans in order to fix issues causing returns upon delivery.-Shares on a monthly basis discontinued items, wrong prices, and wrong barcodes with the sales team for correction.\nKPIs\nUpdates monthly the KPIs and takes necessary actions in order to reach the target.\nTransmed Purpose\nActs as a role model by living the Transmed Purpose on daily basis.\nQualifications\nEducation: BA Degree in Business Administration or any related field\nLanguage: Good Command of English and Arabic Language. \nComputer Skills: Word, PowerPoint, Excel | JDE is a plus.\nInterpersonal Competencies: Good Reporting skills - 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Docs: https://alion.io/developers"}}