{"id":1014180,"url":"https://alion.io/job/transmit-security-senior-technical-support-engineer","title":"Senior Technical Support Engineer","company":{"id":49154,"name":"Transmit Security","domain":"transmitsecurity.com","url":"https://alion.io/company/transmit-security","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":8,"ghost_share":0,"stale_share":0.375,"repost_share":0,"time_to_fill_p50_days":119,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":30000,"period":"year","method":"role_seniority_country_cell","sample_n":9},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"Replicate","optional":false},{"name":"Scala","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true},{"name":"Machine Learning","optional":true},{"name":"PKI","optional":true},{"name":"Rest API","optional":true}],"status":"live","first_seen_at":"2026-09-17T16:42:27Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-11-09T08:38:07Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":52},"description":"About Us:\nTransmit Security is a leader in identity and fraud prevention, empowering organizations to stop fraud while delivering seamless user experiences. Our Mosaic platform combines advanced fraud detection, machine learning-driven risk assessment, and real-time decision-making across customer journeys. As we continue to grow, we’re seeking a dedicated and customer-focused Senior Technical Support Engineer to join our team and provide high-impact technical support. We’re seeking a dedicated and customer-focused Senior Technical Support Engineer to provide excellent customer service, lead processes and work on a mission critical product.\nRole Overview:\nAs a Tier 3 Support Engineer at Transmit Security, you will serve as a critical escalation point within the Customer Support organization, handling the most complex and technically challenging issues related to our identity security, fraud prevention, and CIAM platform. You’ll work directly with enterprise customers, engineering teams, and product management to ensure timely resolution of incidents while delivering a white-glove support experience.\nThis role requires deep technical expertise, excellent problem-solving skills, and a proactive mindset. You’ll be expected to perform in-depth root cause analyses, manage critical incidents, and contribute to product improvements by identifying recurring issues and suggesting enhancements.\nKey Responsibilities:\nProvide advanced technical support within the desired SLA while ensuring that customer satisfaction goals are achieved\nTake ownership of customer issues and follow problems through to resolution\nManage escalations\nEvaluate root cause analysis to eliminate recurring customer issues\nHandle complex customer issues through the Support portal independently and in a professional way\nTroubleshoot Transmit Security Platform issues reported by Transmit Customers, including Functionality and usability related complex issues\nInteract effectively with a wide variety of customers with different requirements and backgrounds, including the Customer’s development teams to understand the nature of the issue, communicate steps to resolve, and provide consultation on best practices\nReplicate customer issues in the support test environment\nCollaborate with several internal teams\nRequired Qualifications:\nAt least 6 years of technical Support engineering experience\nExperience working in mission critical environments\nExperience in working with multi-tier and complex applications\nHands on experience with Linux operating system\nStrong analytical and troubleshooting skills is a must\nService-oriented personality with a can-do attitude is a must\nA team player with the ability to work independently is a must\nExcellent interpersonal and communication skills both written and verbal English\nBS/BA in Information Technology, Computer Science, or a related discipline; professional certification is an advantage\nFamiliar with one of the programing language such as Java, Scala, Python, bash scripting is nice to have\nExperience with database management is an advantage\nPractical knowledge of REST API\nFamiliar with SaaS and Cloud environments like GCP, Azure, AWS\nFamiliar with web-based products - different OS browsers (Cookies, local storage, incognito)\nKnowledge on authentication technologies such as FIDO-based biometrics, authentication, Federation SSO protocols such as OIDC, OAuth, SAML, etc.\nPublic Key Infrastructure (PKI), X.509 certificates, SSL/TLS\nGood knowledge on Mobile Platforms (IOS, Android) is a big plus\nWhat We Offer:\nImpactful Role: Play a key role in delivering a market-leading solution to our customers, ensuring fraud protection and frictionless user experiences.\nGrowth Opportunities: Be part of a fast-growing company with plenty of opportunities for professional development and career advancement.\nFlexible Work Environment: Remote work options available for North American candidates.\n Collaborative Team Culture: Join a passionate and innovative team committed to making a difference in the security and fraud prevention space.\n Individual compensation for this role is determined based on various factors, including but not limited to qualifications, experience, location, and overall business and organizational needs.\nTransmit Security is committed to fostering, cultivating and preserving a culture of Diversity and Inclusion. Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our Culture, but our Reputation and Achievements as well. We encourage diversity and embrace our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique. \n#LI-NC1 #LI-remote","description_format":"text","description_chars":5109,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Growth opportunities","Professional development"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Identity Management"],"lifecycle":[{"event":"open","at":"2026-09-17T21:42:08Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.94,"p_room":0.9,"age_days":52,"expected_fill_days":119,"reasons":["conf:1","urgency","win:mid"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/transmit-security-senior-technical-support-engineer","json_url":"https://alion.io/job/transmit-security-senior-technical-support-engineer.json","meta":{"generated_at":"2026-11-09T09:10:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8380,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49154},"rest":"https://alion.io/mcp/rest/get_company?id=49154"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftransmit-security-senior-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftransmit-security-senior-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftransmit-security-senior-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transmit-security-senior-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftransmit-security-senior-technical-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1014180}},{"tool":"search_jobs","arguments":{"company":"transmitsecurity.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1014180},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}