{"id":3347314,"url":"https://alion.io/job/transparent-bpo-program-trainer-seaside-neighborly-","title":"Program Trainer - Seaside (Neighborly )","company":{"id":2967219,"name":"Transparent BPO","domain":"transparentbpo.com","url":"https://alion.io/company/transparentbpo","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Education","role_family":"Education","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belize City, Belize"],"countries":["BZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":107000,"period":"year","method":null,"sample_n":4610},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T17:37:06Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-06T18:27:35Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Program Trainers are the new hire’s first exposure to the business, so our role is to set them up for success from Day 1. We maximize agents’ effectiveness by ensuring they have thorough knowledge of the products and services they represent, and can effectively use selling skills, troubleshoot, resolve problems and provide positive customer experience to Transparent BPO’s existing and potential client base.\nJob Requirement\nKey Responsibilities:\nDeliver Neighborly new-hire, refresher, and ongoing training.\nReinforce customer experience and effective call-handling behaviors.\nTrain agents on verification, processes, procedures, and accurate documentation.\nConduct role-plays and mock calls to assess learner readiness.\nAlign classroom expectations with QA and operational KPIs.\nMonitor assessments, learner performance, and readiness for production.\nIdentify knowledge and behavioral gaps and provide targeted coaching.\nUpdate training materials based on performance trends and program changes.\nMaintain accurate training and learner-progress documentation.\nPartner with QA and Operations to improve agent readiness and performance.\nMaintain strong classroom management and professional learning standards.\nCore Requirements:\nStrong facilitation and presentation skills.\nExcellent classroom management.\nStrong verbal and written communication.\nCustomer service and customer experience focus.\nUnderstanding of QA and KPI-driven environments.\nStrong coaching and feedback skills.\nExcellent attention to detail.\nCritical-thinking and problem-solving ability.\nCoachable, adaptable, and solutions-oriented.\nReliable onsite availability in Belize City.\nEvaluation of Performance:\nThe Program Trainer is evaluated regularly to ensure this position is positively impacting the lives of our employees by ensure the Training process is fair and consistent. This position will be measured on their ability to uphold not only the program Trainer standards and guidelines but also TBPO core values.\nThe Trainer drives agent success by delivering high-impact, client-aligned training for both new hires and tenured staff. Beyond the classroom, they serve as a critical bridge to production-monitoring speed to proficiency to ensure a fast, high-quality ramp-up. They maintain meticulous records and serve as a central communication hub, providing actionable insights to both Training and Operations leadership to ensure every agent hits the floor ready to excel.\nRequirements:\nStrong communication and presentation skills.\nAt least 1 year of experience as a program trainer or A minimum of 1 year of adult teaching experience.\nAbility to adapt to a fast-paced environment and align with client expectations.\nWillingness to work onsite at the Belize City location.\nAttention to details (Written and Verbal communications)\nStrong classroom presentation skills\nProactive client communication, alignment, and partnership\nDeadline for submission is 'Open'","description_format":"text","description_chars":2941,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-27T17:37:06Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.83,"p_room":0.9,"age_days":9,"expected_fill_days":19,"reasons":["conf:0","win:mid","comp:junior"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/transparent-bpo-program-trainer-seaside-neighborly-","json_url":"https://alion.io/job/transparent-bpo-program-trainer-seaside-neighborly-.json","meta":{"generated_at":"2026-11-06T18:32:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1057,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2967219},"rest":"https://alion.io/mcp/rest/get_company?id=2967219"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftransparent-bpo-program-trainer-seaside-neighborly-"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftransparent-bpo-program-trainer-seaside-neighborly-"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftransparent-bpo-program-trainer-seaside-neighborly-"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transparent-bpo-program-trainer-seaside-neighborly-\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftransparent-bpo-program-trainer-seaside-neighborly-"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3347314}},{"tool":"search_jobs","arguments":{"company":"transparentbpo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3347314},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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