{"id":2365746,"url":"https://alion.io/job/transparentbpo-regional-sales-trainer","title":"Regional Sales Trainer","company":{"id":2967219,"name":"Transparent BPO","domain":"transparentbpo.com","url":"https://alion.io/company/transparentbpo","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Education","role_family":"Education","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belize City, Belize"],"countries":["BZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":109000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1113},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Pre-training","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-30T16:18:34Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"POSITION SUMMARY\nWe are seeking an experienced Regional Sales Trainer to provide dedicated sales training support across our operations in Belize, Colombia, and Jamaica.\nThis role will be mainly responsible for in-person new-hire sales training, as well as virtual refresher and performance training for existing employees.\nThe successful candidate will have 2-3 years of experience training sales teams, preferably within a BPO or contact center environment, with experience in inbound and/or outbound sales.\nThe individual should already have strong sales training and facilitation skills. After joining, the main learning requirement will be to become familiar with our specific products, clients, systems, processes, and sales expectations.\nThe role will work closely with clients, Training Leadership, Quality Assurance, and Local Operations Managers, to identify training needs and provide training solutions that support sales performance, customer experience, and revenue growth.\nTRAVEL REQUIREMENTS\nThis is a regional position and requires the flexibility to travel between:\n Belize\n Colombia\n Jamaica\nThe candidate must be comfortable traveling internationally as needed by the business.\nPreferred:\nValid U.S. visa is an advantage due to possible business travel requirements.\nValid passport and ability to travel internationally.\nFlexibility to work temporarily from different regional locations.\nKEY RESPONSIBILITIES\nNew-Hire Sales Training\nServe as the lead instructor for in-person new-hire sales training.\nDeliver engaging, interactive, and performance-focused sales training.\nTrain new hires on inbound and/or outbound sales processes.\nTeach sales techniques, customer engagement, probing, identifying customer needs, handling objections, closing, upselling, and cross-selling.\nConduct role-plays, simulations, knowledge checks, assessments, and practical learning activities.\nPrepare trainees for a successful move from training into production.\nIdentify knowledge and skill gaps during training and provide coaching and additional support.\nEnsure trainees understand both the product knowledge and sales behaviors needed for success.\nRefresher & Sales Enhancement Training\nDeliver virtual refresher training to existing employees across all three geographies.\nDevelop and deliver targeted training based on identified performance gaps.\nDeliver training focused on:Cross-selling\nUpselling\nRevenue enhancement\nSales conversion\nObjection handling\nClosing techniques\nCustomer engagement\nProduct knowledge\nSales process adherence\nMissed sales opportunities\n\nDevelop short, focused learning sessions to address specific performance needs.\nProvide additional training when performance trends show that more support is needed.\nAdjust training content based on business, client, and operational needs.\nRevenue & Sales Performance\nIdentify training opportunities that can improve sales performance and revenue.\nReview available sales and performance data to identify trends and opportunities.\nWork with Operations and Quality Assurance to understand performance gaps.\nDevelop training solutions designed to improve sales behaviors and results.\nSupport initiatives focused on increasing conversion, cross-selling, upselling, and revenue generation.\nMeasure the effectiveness of training and make changes based on results.\nClient Partnership\nWork closely with clients to understand sales expectations, product changes, business priorities, and training requirements.\nParticipate in client meetings related to sales training and performance, demonstrating fluency and confidence when communicating with senior stakeholders.\nInclude client feedback in training content and delivery.\nEnsure training stays aligned with client expectations and operational requirements.\nInternal Training & Operations\nWork closely with the internal Training team to ensure consistency in sales training and reinforcement.\nProvide guidance and support to local trainers when sales training assistance is needed.\nMaintain close communication with Local Operations Managers to identify refresher and performance-training needs.\nShare best practices and sales-training resources across the three geographies.\nSupport consistent sales-training practices across Belize, Colombia, and Jamaica.\nMEASURABLE SUCCESS EXPECTATIONS\nSuccess in this role should be measured by training quality, learner readiness, sales performance, and business impact.\nNew-Hire Readiness\nAchieve an agreed new-hire training completion rate of 90%+.\nAchieve an agreed training assessment/pass rate of 90%+, or the client/program-specific target.\nEnsure 100% of new hires receive required sales role-plays and practical assessments before moving to production.\nTrack and report new-hire performance during the first 30/60/90 days after training.\nIdentify recurring knowledge or skill gaps and provide corrective training.\nTraining Effectiveness\nEstablish a baseline for sales performance before and after each major training course.\nShow measurable improvement in the targeted performance metric following refresher or enhancement training.\nTarget an agreed improvement in key sales metrics such as:Conversion rate\nSales per hour\nRevenue per call\nAverage Handle Time\nUpsell rate\nCross-sell rate\nClose rate\n\nReview training results with Operations and adjust training when expected improvements are not achieved.\nRevenue Enhancement\nDevelop and deliver training initiatives designed to support upselling, cross-selling, and revenue growth.\nTrack the performance of agents who receive targeted sales training against their pre-training baseline.\nWork with Operations to identify missed revenue opportunities and create focused training solutions.\nReport measurable business impact where data is available, including incremental sales, improved conversion, or increased revenue-related KPIs.\nRefresher Training\nRespond to identified training needs from Local Operations Managers.\nDevelop and deliver targeted refresher sessions based on documented performance gaps.\nMaintain a training calendar covering all three geographies.\nEnsure important products, process, and sales updates are added to training materials and delivered within agreed timelines.\nClient Satisfaction\nMaintain strong working relationships with clients, Operations Managers, QA, and Training Leadership.\nConduct regular feedback reviews.\nAchieve an agreed stakeholder satisfaction target, such as 90%+ positive feedback, where a formal survey is used.\nAddress client or operational training concerns promptly and document corrective actions.\nTraining Quality & Consistency\nMaintain current and accurate sales training materials for supported programs.\nEnsure training content is aligned with current products, processes, client requirements, and sales strategies.\nReview training materials regularly and update them when changes occur.\nMaintain consistent sales-training standards across Belize, Colombia, and Jamaica.\nReporting & Continuous Improvement\nProvide regular reporting on:Training delivered\nNumber of employees trained\nAssessment results\nTraining needs identified\nRefresher sessions completed\nSales performance trends\nTraining impact\nRecommendations for improvement\n\nUse data and feedback from Operations to continuously improve training programs.\nEscalate recurring performance issues that require operational, process, or product solutions rather than training 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