{"id":2342923,"url":"https://alion.io/job/transperfect-customer-service-representative-4","title":"Customer Service Representative","company":{"id":5116,"name":"TransPerfect","domain":"transperfect.com","url":"https://alion.io/company/transperfect","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":208,"ghost_share":0.053,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":176,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["El Paso, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":65000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1000},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-24T00:00:00Z","employer_posted_date":"2026-07-24","last_verified_at":"2026-10-13T11:36:13Z","board_verified":true,"closed_at":null,"days_open":81,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":81},"description":"TransPerfect Is More Than Just a Job…\nOur greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.\nLocation:1015 Belvidere St., El Paso, TX 79912\nFull-time with Benefits: Award-winning benefits package, medical/dental, 401K, PTO and much more!\nCareer Advancements\nNewly Renovated Corporate Office in the Phoenix Ahwatukee Area\nState of the Art Game Room\nSuperior Employee Engagement Program\nCustomer Service Representatives are responsible for processing in-bound calls with third party client displaying great customer service skills to ensure highest level of customer satisfaction. The CSR manages calls for a Third-Party Claims Administrator. Our Customer Service Representatives are enthusiastic and motivated. We are a team, working together in an organized and structured environment that thrives on employees who work with integrity, honesty, punctuality, and leadership.\nUses proper phone etiquette to provide great customer service for incoming calls for various cases and projects\nCommunicates effectively,read FAQs verbatim and address customers’ needs to provide accurate information, process inquiries, and solve problems. Escalates the calls as needed\nDocuments all calls appropriately, and follows all procedures as dictated by policy and procedures\nConducts themselves in a professional manner at all times - adheres to structured internet rules and regulations on the call center floor\nWorks continuously towards professional development, as in their knowledge of cases and projects that the client handles, using downtime productively\nReliable and dependable adherence to attendance requirements, complying with scheduled lunches and breaks to ensure adequate phone coverage unless otherwise directed by the team Supervisor\nAttends all scheduled training as required\nAccomplishes other general tasks as required or necessary\nQualifications\nHigh School Diploma or General Equivalency Diploma required; 18 years or older\n6 months - 1 year of Customer Service experience, or Call Center experience, and desktop applications experience\nTyping 35-40 WPM\nSchedule Flexibility\nEffective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy\nAbility to deal with customers from diverse backgrounds\nExcellent computer skills with quick and accurate typing, the ability to open several applications at one time and review documents with attention to detail and accuracy\nQuality Customer Service Skills\nAbility to handle escalated calls, with empathy and professionalism\nDecision making and problem-solving skills\nExcellent time management skills\nTransPerfect Connect (TPC) is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. TRI offers services in over 170 languages and employs industry-specialized interpreters screened for subject expertise. 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