{"id":510118,"url":"https://alion.io/job/transperfect-customer-service-representative","title":"Customer Service Representative","company":{"id":5116,"name":"TransPerfect","domain":"transperfect.com","url":"https://alion.io/company/transperfect","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":207,"ghost_share":0.053,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":176,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["El Paso, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":54000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-08-18T00:00:00Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-10-25T02:57:26Z","board_verified":true,"closed_at":null,"days_open":69,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":69},"description":"TransPerfect Is More Than Just a Job…\nOur greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.\nLocation: 1015 Belvidere St, El Paso, TX 79912\nFull-time with Benefits: Award-winning benefits package, medical/dental, 401K, PTO and much more!\nCareer Advancements\nSuperior Employee Engagement Program\nPaid Training\nCustomer Service Representative are responsible for processing in-bound calls with third party client displaying great customer service skills to ensure highest level of customer satisfaction. Our Customer Service Representatives are enthusiastic and motivated. We are a team, working together in an organized and structured environment that thrives on employees who work with integrity, honesty, punctuality, and leadership.\nResponsibilities\nTechnology Troubleshooter - When it comes to explaining cellular phones, billing, or answering general questions from our customers, you are the expert. Not only are you able to answer questions, but you are the solution! Some of the areas you could assist include changing a SIM card, downloading apps, or adding contacts to their phone.\nAnswering inbound calls from customers ranging from billing to technical support.\nProviding clear and accurate information using a multitude of resources\nEngaged with their PC throughout the duration of shift doing data entry, look-up and corresponding tasks.\nConfidentiality and Compliance - PCI (Payment Card Industry) compliance required. (Paperless workspace, Client Information Privacy, No Cell-phone use policy, must follow scripts and processes to ensure compliance with local, state and federal wireless standards and requirements)\nQualifications\nHigh School Diploma or General Equivalency Diploma required; 18 years or older\n1 year of Customer Service experience, or Call Center experience, and desktop applications experience\nMinimum 1 year experience working with mobile phones, either in a technical support role or service capacity\nSchedule Flexibility\nEffective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy\nComputer Skills - basic navigation and typing skills\nCommunication tools - Teams, Outlook\nTime management\nAbility to work with challenging customers and maintain positive experience on each call\nTransPerfect Connect (TPC) is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. TRI offers services in over 170 languages and employs industry-specialized interpreters screened for subject expertise. TPC is a division of TransPerfect, the world’s largest privately held provider of language services and globalization management technology solutions.\nTransPerfect is a drug-free workplace. 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