{"id":2315579,"url":"https://alion.io/job/transperfect-games-client-services-representative-tokyo-techops-support","title":"Client Services Representative (Tokyo) – TechOps Support","company":{"id":2034775,"name":"TGS","domain":"tgs.com","url":"https://alion.io/company/tgs-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"A","score":88,"open_postings":40,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Shinjuku, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":4000000,"currency":"JPY","period":"year","gross":null,"usd_annual":25344},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-12T03:57:58Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-12T19:58:38Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":0},"description":"The Client Services Representative (CSR) employees provide support for the users on the TransPerfect Interactive platforms. CSRs are responsible for performing, at the direction and discretion of the Manager of Client Services, User Acceptance Testing (UAT) of new features and functions of the application completed by the development team, and as a member of the TechOps team.\nDescription:\nProvide customer support for clients and their users (different countries and regions) on the GlobalLink products supported by the TechOps team.\n\nHandles various Virtual Data Room projects, GL Portal translation projects, and various technology products taking place by all of our clients and internal employees.\n\nProvides solutions to clients that are in need of Virtual Data Rooms, Translation projects, and various technology products.\n\nConduct online/on-site demo prior to the kick off of the projects.\n\nManage the individual projects on the TransPerfect Interactive applications, including:\n\no working with client administrators in the creation of the products\no training end users on using the products\no working closely with the site administrators on the ongoing upkeep and management of the products\nProvide telephone and online support for users of Virtual Data Room, Translation Projects, and various technology products.\n\nIdentify and qualify customer support issues that can be resolved via escalation and/or enhancement requests or bug fixes to the systems\n\nCreate demo videos and user guides for current users of our products\n\nResponsible for performing User Acceptance Testing (UAT) of application new features and functions\nWork as part of a global support team with teammates located in New York, Portland, London, Manchester, Barcelona, and Tokyo offices\n\nIdentify and qualify customer support issues that can be resolved via escalation and/or enhancement requests or bug fixes to the system\n\nComplete all other tasks that are deemed appropriate for your role and assigned by your manager/supervisor\n\nInterview Process\nHR interview => Office interview with the local team => Fina interview (online)\n\nCompensation & Benefits\nAnnual salary (4.0M JPY + Performance-based bonus upon successful completion of the 6-month probationary period.)\n\nFull social insurance coverage\n\nTransportation allowance (up to JPY 30,000 per month)\n\nWorking Hours & Holidays\n[Training period ]Monday to Friday, 8 working hours between 9:00 AM and 7:00 PM, plus a 1-hour break\n\n[After training] Working holidays and weekends (for weekend or holiday coverage, you will receive a comp day)\n\n2 days off per week\n\nPaid leave (15 days in the first year), birthday leave, bereavement leave, childcare leave, and sick leave\n\nEmployment Type\nFixed-term contract in the first year (including a 6-month probation period), with the possibility of transitioning to a permanent position from the second year upon mutual agreement\n\nDuring the contract period, salary, social insurance, and paid leave are equivalent to those of permanent employees\n\nOthers\nNon-smoking office\n\nOffice location: Nishi-Shinjuku, Tokyo, Japan\n\nAnnual health check-up (once per year)\n\nFree drinks (water, tea, coffee, juice, soup, etc.) and snacks available in the break room\n\nFresh fruit provided twice a month\n\nAnnual volunteer hiking event, as well as seasonal employee engagement events\n\nRequirements\nMinimum Bachelor’s Degree from a 4-year college or university.\n\nExperience in customer service.\n\nSuperior written and spoken communication skills in English.\n\nProficiency in Microsoft Office (Word, Excel, Outlook).\n\nExperience with Adobe applications including Acrobat Professional, Reader and Distiller.\n\nProficient with Windows Operating systems XP and higher.\n\nMust be able to multitask in a fast-paced environment, work well with people from a variety of backgrounds and cultures, build relationships with clients and co-workers, work independently and as part of a team, take active measures to solve problems and commit to a high level of service.\n\nAdditional language skills, such as Chinese, Korean, or Japanese, are a plus.","description_format":"text","description_chars":4087,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Korean","level":"All levels","optional":false},{"language":"Japanese","level":"All levels","optional":false},{"language":"Chinese","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Insurance coverage"],"hiring_locations":[{"name":"Japan","iso":"JP","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Providers & Datasets","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-10-12T04:02:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":94,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":25344,"is_top_pay":false},"html_url":"https://alion.io/job/transperfect-games-client-services-representative-tokyo-techops-support","json_url":"https://alion.io/job/transperfect-games-client-services-representative-tokyo-techops-support.json","meta":{"generated_at":"2026-10-12T21:20:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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