{"id":1687191,"url":"https://alion.io/job/transperfect-games-gaming-player-support-project-manager","title":"Gaming Player Support Project Manager","company":{"id":2034775,"name":"TGS","domain":"tgs.com","url":"https://alion.io/company/tgs-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":71,"open_postings":263,"ghost_share":0.567,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Prague, Czech Republic"],"countries":["CZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":51000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2667},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Discord","optional":false},{"name":"GDPR","optional":false},{"name":"Google Sheets","optional":false},{"name":"Google Workspace","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2025-08-21T11:38:11Z","employer_posted_date":"2025-08-21","last_verified_at":"2026-10-23T18:09:58Z","board_verified":true,"closed_at":null,"days_open":428,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":427},"description":"WHO WE ARE\nTransPerfect Gaming is a global team of passionate gamers offering world-class player support, community management, testing, localization, cybersecurity, co-development and more.\nValuing innovation and teamwork, we're driven by our love of gaming. Our mission is to make every game enjoyable as our teams break language barriers and develop inclusive player communities.\nTogether, we can create immersive experiences that resonate with players worldwide.\nWHAT WE ARE LOOKING FOR\nAre you passionate about games and project management? Do you have the strategic mind and leadership skills to ensure the success of a large 24/7 team covering over 10 languages? As a Player Support Project Manager at TransPerfect Gaming, you will be key to maintaining our high standards and fostering a positive team atmosphere.\nYour role will include striving to improve team performance and ensuring strong KPIs, with a focus on CSAT, QA, and productivity. You will also manage client expectations to exceed their needs.\nRESPONSIBILITIES\nReporting & Analytics: Design, maintain, and deliver regular Google Sheets based reports and agent journals covering quality, productivity, and player satisfaction.\n\nClient Relations: Serve as the main point of contact, ensuring client satisfaction through high-level communication and providing actionable insights.\n\nTeam Leadership: Lead by example, training managers by demonstrating best practices. Oversee and coordinate all team members involved in your projects.\n\nPerformance Management: Regularly review team performance through one-on-one feedback sessions. Utilise performance data to identify and nurture future leaders.\n\nRecruitment & Training: Select, interview, and onboard new team members at all levels. Set criteria for and supervise project tests and training programs.\n\nProcess Improvement: Actively seek and implement methods to enhance project efficiency. Recommend new tools, processes, or policies to boost overall performance.\n\nRisk Management: Develop and implement solutions for potential challenges identified through project data. Advise on operational risks and capacity issues.\n\nDocumentation: Ensure all project information is meticulously documented and clearly communicated to clients.\n\nStakeholder Collaboration: Collaborate with internal and external stakeholders to align project goals and ensure successful outcomes.\n\nTechnology Integration: Stay updated with the latest technologies and tools in the gaming industry to incorporate innovative solutions into the support process.\n\nBudget Management: Effectively manage project budgets to ensure cost-efficiency while maintaining high quality.\n\nCrisis Management: Promptly handle escalations and crisis situations to maintain client trust and project stability.\n\nCompliance & Security: Ensure all support processes comply with relevant legal, regulatory, and security requirements to protect client and player data.\n\nWHY JOIN US?\nBe part of an award-winning, multilingual gaming services company.\n\nEnjoy the flexibility of remote work while staying connected to a dynamic team.\n\nWork on exciting projects with some of the leading game developers in the industry.\n\nOpportunities for career growth and development in a fast-paced, innovative environment.\n\nFoster a positive team atmosphere that encourages growth and success.\n\nInterested? Then we want to hear from you!\nRequirements\nTHE IDEAL PROFILE\nA deep passion for mobile games with a solid understanding of how gaming communities work.\n\nHighly skilled in Zendesk, Google Workspace, Discord, Teams, and Slack.\n\nAt least 3 years in a similar management role with proven experience managing teams of over 50 members.\n\nComprehensive understanding of GDPR and data privacy regulations within team operations and client interactions.\n\nDemonstrated ability to achieve high CSAT levels through effective team management and client relations.\n\nProactive approach to problem-solving and strong analytical abilities, with experience in designing, maintaining, and delivering detailed reports using Google Sheets.\n\nExceptional leadership skills to inspire and manage a large, remote team and excellent communication abilities for managing client relationships.\n\nExcellent organisational and multitasking abilities to handle multiple projects simultaneously in a dynamic, high-pressure environment.\n\nExperience managing a multilingual team operating 24/7, with the ability to adapt to changing environments efficiently.","description_format":"text","description_chars":4478,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data & Analytics","Natural Resources","Data Providers & Datasets","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-10-02T10:33:38Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.141,"p_room":0.28,"age_days":427,"expected_fill_days":21,"reasons":["conf:2","stale_co","velocity","ghost","win:tail","crowd:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/transperfect-games-gaming-player-support-project-manager","json_url":"https://alion.io/job/transperfect-games-gaming-player-support-project-manager.json","meta":{"generated_at":"2026-10-23T18:36:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28404,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2034775},"rest":"https://alion.io/mcp/rest/get_company?id=2034775"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftransperfect-games-gaming-player-support-project-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftransperfect-games-gaming-player-support-project-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftransperfect-games-gaming-player-support-project-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transperfect-games-gaming-player-support-project-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftransperfect-games-gaming-player-support-project-manager"}]}