{"id":3104346,"url":"https://alion.io/job/transperfect-games-junior-help-desk-support-specialist","title":"Junior Help Desk Support Specialist","company":{"id":2066542,"name":"TransPerfect Games","domain":"transperfectgames.com","url":"https://alion.io/company/transperfectgames","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":75,"open_postings":366,"ghost_share":0.328,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":74,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":55000,"currency":"USD","period":"year","gross":null,"usd_annual":55000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-22T17:11:05Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-30T18:04:46Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":6},"description":"Who We Are:\nTransPerfect was founded with a mission to help the world's businesses navigate the global marketplace.\nToday, we have grown to be an industry leader organization by helping clients globalize their business no\nmatter what service they might need. TransPerfect provides a full array of language and business support\nservices, including translation, multicultural marketing, website globalization, legal support, and any kind of\ntechnology solution.\nWhat You Will Be Doing:\nWe are seeking an energetic individual to work full-time in our NYC office as a Helpdesk Support Specialist.\nThis is an experienced professional position for someone with 3+ years of experience with a chance to be\nexposed to an enterprise computing environment. The qualified candidate should have good technical\ntroubleshooting skills and excellent non-technical communication skills, both in written and oral formats.\nResponsibilities:\nProviding exceptional IT Services to TransPerfect employees\nInstalling and supporting Windows and Mac-based hardware and software (including peripheral\ndevices such as printers and USB devices)\nResponding to support requests daily\nPerforming analysis, diagnosis, and resolution of desktop hardware and software problems for a\nvariety of end users\nDocumenting and maintaining an inventory of all computing equipment including PCs, monitors,\nprinters, scanners, and other peripheral equipment\nWho We Are Looking For:\nAs a Helpdesk Support Specialist, you are a:\nCreative thinker - You are curious and unafraid to ask questions\nHard worker - You are industrious and diligent in everything you do\nInnovator - You are willing to initiate changes and introduce new ideas\nYour experience includes:\nMinimum Bachelor’s degree\nKnowledge of Microsoft Windows Desktop Operating Systems (Windows 8.1 Pro, Windows 10/11 Pro)\nKnowledge of Mac OS X\nKnowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.\nKnowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.\nKnowledge of Virus and Spyware removal techniques\nAbility to quickly diagnose and fix problems\nAbility to open a computer and replace defective components\nAbility to work in a team-oriented, collaborative environment\nExceptional written, oral and interpersonal communication skills\nExceptional customer service orientation\nMust be detail-oriented\nWhy TransPerfect:\nFor more than 30 years, TransPerfect has honed a culture where all kinds of ideas are shared and new\nventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are\nintellectually stimulated so they can grow alongside the organization. From Intern to President, we believe\nthat every single employee should have a voice and contribute to the amazing services we offer our clients.\nWe also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k\nmatching, membership to child-care providers, and other TransPerks. You even get your birthday off because\nlet's face it, we're stoked that you were born.\nTransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed,\nreligion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic\nprotected by state, federal, or local law. For more information on the TransPerfect Family of Companies,\nplease visit our website at www.transperfect.com.","description_format":"text","description_chars":3433,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Game Development","Translation Services","Software Testing & QA"],"lifecycle":[{"event":"open","at":"2026-10-22T18:29:52Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":7,"expected_fill_days":74,"reasons":["conf:0","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":55000,"is_top_pay":false},"html_url":"https://alion.io/job/transperfect-games-junior-help-desk-support-specialist","json_url":"https://alion.io/job/transperfect-games-junior-help-desk-support-specialist.json","meta":{"generated_at":"2026-10-30T19:02:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8362,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2066542},"rest":"https://alion.io/mcp/rest/get_company?id=2066542"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftransperfect-games-junior-help-desk-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftransperfect-games-junior-help-desk-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftransperfect-games-junior-help-desk-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transperfect-games-junior-help-desk-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftransperfect-games-junior-help-desk-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3104346}},{"tool":"search_jobs","arguments":{"company":"transperfectgames.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3104346},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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