{"id":1583682,"url":"https://alion.io/job/transperfect-games-platform-operations-support-engineer","title":"Platform Operations & Support Engineer","company":{"id":2066542,"name":"TransPerfect Games","domain":"transperfectgames.com","url":"https://alion.io/company/transperfectgames","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"A","score":85,"open_postings":525,"ghost_share":0.171,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":94,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":18500,"period":"year","method":"role_country_seniority_unknown","sample_n":9},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"Claude","optional":false},{"name":"DNS","optional":false},{"name":"ElasticSearch","optional":false},{"name":"GCP","optional":false},{"name":"GitLab CI","optional":false},{"name":"Octopus Deploy","optional":false},{"name":"Redis","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-06-24T09:56:17Z","employer_posted_date":"2026-06-24","last_verified_at":"2026-10-11T00:13:50Z","board_verified":true,"closed_at":null,"days_open":108,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":107},"description":"About The Role\nWordbee (Part of TransPerfect) is a SaaS platform for localization project management and translation automation. We're hiring a Platform Operations & Support Engineer to help keep the platform healthy and support our enterprise clients.\nThis is a hands-on DevOps and operations role. You'll keep the platform healthy - infrastructure monitoring, incident response, and routine operations - and just as importantly, you'll help improve and harden the infrastructure over time: tightening monitoring and alerting, automating manual work, refining runbooks, and strengthening reliability and security. Alongside this, you'll handle incoming client tickets (L1 support, triage, and client communication). You'll work on-site from our Cebu office.\nA core part of the job is leveraging AI to monitor, investigate, and enhance the platform - using and improving our in-house Claude-powered assistant, building better detection and diagnostics, and finding new ways to let AI do the heavy lifting. This makes the role a genuine opportunity to learn and grow with new technology - AI in particular - across the full modern infrastructure stack.\nYou'll be part of the Infrastructure team, reporting to the DevOps Lead, while working closely with the Support team. You'll be supported by an in-house Claude-powered AI assistant that knows the platform.\nKey responsibilities\nBe a primary responder for alerts, incidents, and client tickets.\n\nMonitor platform health using dashboards, alerts, and log queries; investigate and resolve incidents end-to-end.\n\nApply and improve documented runbooks for known incidents (service restarts, queue management, stuck jobs, certificate checks).\n\nContribute to improving and hardening the infrastructure: strengthen monitoring and alerting, automate manual tasks, and raise reliability and security over time.\n\nLeverage AI to monitor, investigate, and enhance the platform - use and help improve our in-house Claude-powered assistant, and build better detection and diagnostics.\n\nHandle L1 client tickets within SLA: login and access issues, document loading, integration and API questions, workflow configuration.\n\nCommunicate clearly with enterprise clients throughout the ticket lifecycle - acknowledge, update, and close.\n\nDocument findings and hand off open items; surface recurring patterns to the EU team.\n\nFamiliarity with the stack - or confidence you can pick it up\nYou don't need to be an expert in all of these, but you do need real working familiarity with most - and the confidence and track record to ramp up quickly on the rest. The bar is solid operational competence: enough to read a runbook critically, understand what a query or command actually does, and catch a destructive one before you hit enter.\nMost queries and commands you run will come from runbooks or the AI assistant - you won't be inventing them from scratch. What we need is the judgment to read them, understand what they do, and recognize when one looks risky before you proceed.\nLinux & Windows servers - navigate the filesystem, find logs, check and restart services.\n\nCloud (Azure preferred; AWS/GCP fine) - navigate the portal, inspect resource state, perform basic operations.\n\nNetworking - DNS, HTTP, load balancers, TLS. Enough to form and check a hypothesis when something looks off.\n\nDatabases - read a SQL query, distinguish reads from writes, recognize destructive operations.\n\nCaching (Redis or similar) - understand its role, inspect and manage keys safely.\n\nApplication servers (IIS) - work with application pools, locate logs, read a stack trace.\n\nSearch engines (Elasticsearch) - understand cluster state and recognize when something's wrong.\n\nCI/CD (GitLab CI, Octopus, or similar) - navigate a pipeline, identify a failing stage, understand a deployment.\n\nRequirements\nRequired qualifications\nPrior experience on the production or operations side of a multi-tenant SaaS platform.\n\nAble to read and reason about a runbook, not just execute it step by step.\n\nComfortable making judgment calls under pressure with incomplete information.\n\nFluent written English - every client communication, handoff note, and incident report is written.\n\nFull-time, exclusive employment.\n\nPreferred qualifications\nPrior NOC or production-support experience.\n\nTechnical support experience handling enterprise SaaS clients.\n\nComfort working alongside AI tooling - prompting, validating output, knowing when to trust vs. verify.","description_format":"text","description_chars":4454,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Design & Creative","Sales & Marketing"],"lifecycle":[{"event":"open","at":"2026-10-01T13:48:31Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.583,"p_room":0.44,"age_days":107,"expected_fill_days":94,"reasons":["conf:2","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/transperfect-games-platform-operations-support-engineer","json_url":"https://alion.io/job/transperfect-games-platform-operations-support-engineer.json","meta":{"generated_at":"2026-10-11T02:17:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3615,"day_limit":5000,"remaining_today":1385,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2066542},"rest":"https://alion.io/mcp/rest/get_company?id=2066542"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftransperfect-games-platform-operations-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftransperfect-games-platform-operations-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftransperfect-games-platform-operations-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transperfect-games-platform-operations-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftransperfect-games-platform-operations-support-engineer"}]}