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Strong teamwork and collaboration with Business Development, Product Management, and Professional Services is required to be effective in this role.\nWhat You’ll Do:\nAs a member of our Technical Services team, your primary responsibility will be the configuration of Trial Interactive enterprise software and solutions. You will work in concert with operations throughout the implementation cycle\n\nDesign and document new configurations and solutions for Trial Interactive software\n\nCreate and maintain User Requirements Specification and Configuration Specifications for implementing customers\n\nAct as the product configuration and domain expert in all relevant sales cycles with specific responsibility for demonstrating the product to prospects and existing customers\n\nWork with sales on software configurations for demonstrations and respond to functional and technical elements of RFIs/RFPs/RFQs\n\nAct as a conduit between the Sales team and Operations and Product teams. Clearly convey customer/prospects business requirements from the field to the Operations and Product teams\n\nDevelop and script product and solution demonstrations\n\nIdeally, evangelize the Trial Interactive vision through product demonstrations, webinars/seminars, conferences and account specific initiatives  Participate in SOW reviews and vetting of new business opportunities\n\nProvide training and mentorship to junior team members including Project Managers, Configuration Specialists, Business Development and Support staff as needed\n\nCreate and maintain SOPs (standard operating procedures) in accordance with QA and departmental guidelines and needs\n\nComplete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor\n\nRequirements\nWhat You’ll Need\nBroad knowledge of current technology, tools and techniques for data and system integration\n\nMinimum bachelor’s degree or its equivalent in years’ experience\n\nMinimum 5 years’ solutions consulting, software product configuration, or similar experience\n\nMinimum 5 years’ experience in life sciences, eTMF, clinical operations, regulatory, quality, or content management\n\nSelf-starter with excellent organization and time management skills. 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