{"id":161098,"url":"https://alion.io/job/transperfect-helpdesk-support-specialist-2","title":"Helpdesk Support Specialist","company":{"id":5116,"name":"TransPerfect","domain":"transperfect.com","url":"https://alion.io/company/transperfect","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":208,"ghost_share":0.053,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":176,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Juan, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":149000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":415},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Windows","optional":false},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"Microsoft Teams","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2024-08-05T00:00:00Z","employer_posted_date":"2024-08-05","last_verified_at":"2026-10-18T08:05:41Z","board_verified":true,"closed_at":null,"days_open":804,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":804},"description":"TransPerfect Is More Than Just a Job…\nOur greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.\nWho We Are:\nTransPerfect and its growing family of companies is looking for an energetic individual to work full-time in our San Juan. office as a Helpdesk Support Specialist. This is an experienced professional position for someone with 5+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats. This role will also be exposed to an enterprise computing environment and assist in delivering services and support to other locations.\nWhat You Will Be Doing:\nProviding exceptional IT Services to TransPerfect employees\n\nInstalling and supporting Windows and Mac-based hardware and software (including peripheral devices such as printers and USB devices)\n\nResponding to support requests on a daily basis\n\nPerforming analysis, diagnosis, and resolution of desktop hardware and software problems for a variety of end users\n\nDocumenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment\n\nProvides assistance and training to other Helpdesk staff in solving more complex user problems. Escalates issues to more experienced staff or management if needed.\n\nBuild and deploy new desktops and laptops\n\nMay assist in coordinating Helpdesk staff activities related to larger projects as required by IT management\n\nAssists IT management in identifying and developing solutions to emerging issues faced by user groups and HD staff\n\nWho We Are Looking For:\nAs an AM you are a:\nCreative thinker - You are curious and unafraid to ask questions\n\nHard worker - You are industrious and diligent in everything you do\n\nInnovator - You are willing to initiate changes and introduce new ideas\n\nYour experience includes:\nMinimum Bachelor’s degree\n\nFive years of progressively responsible experience performing Helpdesk tasks and functions.\n\nKnowledge of Microsoft Windows Desktop Operating Systems (Windows 10 / Windows 11)\n\nKnowledge of Mac OS X\n\nKnowledge of office productivity software such as Microsoft Outlook, Word, Excel, MS Teams, etc.\n\nKnowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.\n\nKnowledge of Virus and Spyware removal techniques\n\nWorking knowledge of a past Helpdesk/Support Ticketing system\n\nExperience with Microsoft Active Directory\n\nAbility to image and deploy Windows desktops and laptops\n\nAbility to quickly diagnose and fix problems\n\nAbility to open a computer and replace defective components\n\nAbility to operate in a dynamic, fast-paced environment\n\nAbility to work in a team-oriented, collaborative environment\n\nExceptional written, oral, and interpersonal communication skills\n\nExceptional customer service orientation\n\nMust be detail-oriented\n\nPhysical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.\nEssential Functions:\nWhile performing duties of the job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Finally, the employee generally works in an indoor office environment; working hours beyond the normal workweek may be required.\nWhere Your Career is Going:\nAt TransPerfect, there are a lot of growth opportunities. All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company.\nEnd your job search and find your career at TransPerfect #careersNOTjobs.\nWhy TransPerfect:\nFor more than 30 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.\nWe also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.\nTransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law\nFor more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.","description_format":"text","description_chars":5489,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Growth opportunities","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Translation Services"],"lifecycle":[{"event":"open","at":"2026-09-20T20:38:17Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":97500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.3,"p_room":0.28,"age_days":803,"expected_fill_days":176,"reasons":["conf:1","ghost","win:tail","crowd:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/transperfect-helpdesk-support-specialist-2","json_url":"https://alion.io/job/transperfect-helpdesk-support-specialist-2.json","meta":{"generated_at":"2026-10-18T10:42:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15873,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5116},"rest":"https://alion.io/mcp/rest/get_company?id=5116"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftransperfect-helpdesk-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftransperfect-helpdesk-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftransperfect-helpdesk-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transperfect-helpdesk-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftransperfect-helpdesk-support-specialist-2"}]}