{"id":104260,"url":"https://alion.io/job/transperfect-helpdesk-support-specialist","title":"Helpdesk Support Specialist","company":{"id":5116,"name":"TransPerfect","domain":"transperfect.com","url":"https://alion.io/company/transperfect","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"D","score":54,"open_postings":203,"ghost_share":0.68,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":67,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":109},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2025-06-05T00:00:00Z","employer_posted_date":"2025-06-05","last_verified_at":"2026-11-12T13:40:46Z","board_verified":true,"closed_at":null,"days_open":526,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":526},"description":"TransPerfect Is More Than Just a Job…\nOur greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.\nSummary:\nWe are seeking an energetic individual to work full-time as a Helpdesk Support Specialist. This is an experienced professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.\nResponsibilities:\nProviding exceptional IT Services to TransPerfect employees\nInstalling and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)\nResponding to support requests on a daily basis\nPerforming analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users\nDocumenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment\nProvide support and resolution for employee/interpreter phone issues, software installation, and tool education/usage.\nProvides support for web-based video conference services within the contact centers including driver and local software issues.\nAbout You:\nAs a Helpdesk Support Specialist you are a:\nCreative thinker - You are curious and unafraid to ask questions\nHard worker - You are industrious and diligent in everything you do\nInnovator - You are willing to initiate changes and introduce new ideas\nYour experience includes:\nMinimum Bachelor’s degree\nExperience with Microsoft Active Directory\nKnowledge of Microsoft Windows Desktop Operating Systems (Windows 7 Pro, Windows 8.1 Pro, Windows 10 Pro)\nKnowledge of Mac OS X\nKnowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.\nKnowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.\nKnowledge of Virus and Spyware removal techniques\nAbility to quickly diagnose and fix problems\nAbility to open a computer and replace defective components\nAbility to operate in a dynamic, fast-paced environment\nAbility to work in a team-oriented, collaborative environment\nExceptional written, oral and interpersonal communication skills\nExceptional customer service orientation\nMust be detail oriented\nA plus if you have:\nWorking knowledge of a past Helpdesk/Support Ticketing system\nTransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.","description_format":"text","description_chars":2822,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Translation Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-12T13:40:46Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long 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