{"id":2951263,"url":"https://alion.io/job/transunion-asesor-telefonico-cau","title":"Asesor Telefónico CAU","company":{"id":3960,"name":"TransUnion","domain":"transunion.com","url":"https://alion.io/company/transunion","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":33,"ghost_share":0.03,"stale_share":0.606,"repost_share":0.091,"time_to_fill_p50_days":24,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Miguel Hidalgo, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":50000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-20T20:06:20Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-29T10:14:18Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"TransUnion's Job Applicant Privacy Notice\nTeam Overview\nEl equipo de Customer Call Center es responsable de atender consultas, aclaraciones, reclamaciones, disputas y solicitudes relacionadas con información crediticia, garantizando el cumplimiento regulatorio y los estándares de servicio de TransUnion. El área forma parte de Operaciones y reporta al Supervisor de Centros de Contacto.\n\nThis is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.Role Overview And Core Responsibilities\nAnalizar y resolver consultas, reclamaciones y solicitudes de clientes.\nProcesar Reportes de Crédito Especial conforme a procedimientos y regulación vigente.\nEvaluar documentación y emitir dictámenes de acuerdo con políticas establecidas.\nAtender solicitudes recibidas por correo electrónico y otros canales de servicio.\nMonitorear la calidad de los casos atendidos e identificar oportunidades de mejora.\nElaborar reportes operativos, métricas de productividad y calidad.\nCapturar, validar y digitalizar información y documentos de clientes.\nCoordinar la resolución de casos con áreas Comercial, Legal, Soporte Técnico y Servicio al Cliente.\nImplementar planes de acción derivados de hallazgos de calidad.\nAsegurar el cumplimiento de controles, privacidad de datos y normativa aplicable.\nRequired Knowledge And Experiences\n3 a 4 años de experiencia en Customer Service, Call Center, Contact Center o atención de reclamaciones.\nConocimiento de conceptos de crédito, reportes crediticios y procesos de aclaración o disputa.\nExperiencia en análisis de información y revisión documental.\nExcelente comunicación escrita y redacción profesional.\nCarrera técnica, licenciatura o experiencia equivalente.\nRequired Technical Skills\nMicrosoft Office (Excel, Word, Outlook y PowerPoint).\nSistemas CRM (Customer Relationship Management) o plataformas de Contact Center.\nHerramientas de captura y gestión de información.\nAnálisis de KPI, métricas operativas y niveles de servicio.\nComunicación escrita orientada al cliente.\nPreferred Skills\nExperiencia en burós de crédito, banca, fintech o servicios financieros.\nConocimiento de procesos de calidad y monitoreo.\nGestión de quejas y cumplimiento regulatorio.\nManejo de SLA y métricas operativas.\nParticipación en proyectos de mejora continua.\nTransUnion Overview:\nAt TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development- while having access to help along the way. 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