{"id":2203429,"url":"https://alion.io/job/transunion-bilingual-collections-analyst","title":"Bilingual Collections Analyst","company":{"id":3960,"name":"TransUnion","domain":"transunion.com","url":"https://alion.io/company/transunion","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":40,"ghost_share":0.05,"stale_share":0.35,"repost_share":0.125,"time_to_fill_p50_days":21,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Burlington, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":72000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":121},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-09T22:11:46Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T12:21:30Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"TransUnion's Job Applicant Privacy Notice\nTeam Overview\nThe Collections Analyst will work with high volume customers and offices to resolve complex issues and collect on escalated ageing invoices. In this role, they will act as an informal resource for team members with less experience. It is an exciting opportunity not only to build relationships with assigned customers, but also to use critical thinking skills to resolve more complicated collections issues\n\nThis is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.Role Overview And Core Responsibilities\nThe Collection Specialist is responsible for facilitating the communication, information exchange and relationship building required to collect the billings due within the specified contractual terms.\nProactively contact clients with overdue receivables to coordinate collection plans.\nMake regularly scheduled collection calls, ensuring that all key areas in a collection call are discussed and documented in the host system.\nResearch and resolve invoice disputes with external clients and internal departments.\nLiaise with the sales team to coordinate collection efforts.\nCreate a close working relationship with your counter parts within your department and the overall company.\nPerform any other duties as assigned.\nRequired Knowledge And Experiences\nA minimum of 3+ years of hands-on collections experience dealing with B2B customers.\nFluency in both English and French (written and oral).\nStrong customer focused attitude and mentality.\nProficiency in Microsoft Excel, experience with PeopleSoft strongly preferred.\nStrong verbal and written communications skills; attention to detail and strong documentation skills.\nAbility to effectively manage multiple conflicting priorities, meet strict deadlines, take verbal direction and perform with minimal guidance or supervision.\nA strong work ethic, ability to work efficiently and with a sense of urgency.\nAbility to prioritize tasks that are assigned.\nAbility to accept and work with ongoing change in policies, procedure and technology thus bringing about increased profitability and success.\nThis job posting is for an existing vacancy. The opening is to backfill a previously held position.\nAccommodation is available, including for applicants with disabilities, in accordance with applicable laws.\nTransUnion Overview:\nAt TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.\nBe a part of our Workforce for Good - you’ll work with great people, pioneering products and cutting-edge technology.\nTransUnion's Internal Job Title:\nAnalyst NE, Shared Services","description_format":"text","description_chars":3283,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Credit Bureaus & Rating Agencies"],"lifecycle":[{"event":"open","at":"2026-10-09T22:11:46Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.891,"p_room":1,"age_days":3,"expected_fill_days":21,"reasons":["conf:6","velocity","win:early","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/transunion-bilingual-collections-analyst","json_url":"https://alion.io/job/transunion-bilingual-collections-analyst.json","meta":{"generated_at":"2026-10-13T14:38:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22466,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3960},"rest":"https://alion.io/mcp/rest/get_company?id=3960"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftransunion-bilingual-collections-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftransunion-bilingual-collections-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftransunion-bilingual-collections-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transunion-bilingual-collections-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftransunion-bilingual-collections-analyst"}]}