Capacity planning Intern

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Team Overview

Role Overview And Core Responsibilities

• Respond to support emails and operational requests within established service levels.
• Review identity verification documents and ensure accurate validation of customer and consumer information.
• Complete criminal and eviction recommendation transactions according to documented procedures.
• Research, process, and complete credentialing activities and consumer disclosure requests.
• Enter and maintain data accurately within the TransUnion Billing System Online Portal.
• Verify data accuracy by comparing source information in Salesforce and other systems.
• Communicate issues, discrepancies, and workflow concerns effectively with Sales and other business partners.
• Prioritize workload and manage multiple queues in a fast-paced operational environment.
• Partner with Quality Assurance and Team Leads to improve performance through feedback and coaching.
• Maintain strong knowledge of TransUnion products, services, tools, and business processes.

Required Knowledge And Experiences

Required Knowledge and Experience

• Understanding of operations, customer service, customer support, or a related role.
• Understanding of data verification, account maintenance, and operational workflow processes.
• Experience handling sensitive customer information with a high degree of accuracy and confidentiality.
• Strong written, verbal, and interpersonal communication skills for customer and internal stakeholder interactions.
• Demonstrated attention to detail, time management, and ability to adapt to changing priorities. Required Technical Skills
• Microsoft Office applications, including Outlook, Excel, and Word.
• Salesforce for reviewing and validating customer information.
• Ability to navigate multiple systems and databases while maintaining data accuracy. Preferred Skills
• Experience in credentialing, identity verification, or background screening operations.
• Knowledge of quality assurance processes and continuous improvement practices.
• Experience working in high-volume transaction processing environments. • Ability to analyze and resolve customer or consumer issues independently.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good - you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion Job Title

Intern, Consumer Operations Support