{"id":4030103,"url":"https://alion.io/job/transunion-client-success-and-implementation-analyst-remote-role","title":"Client Success and Implementation, Analyst - Remote Role","company":{"id":3960,"name":"TransUnion","domain":"transunion.com","url":"https://alion.io/company/transunion","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":37,"ghost_share":0.027,"stale_share":0.622,"repost_share":0.081,"time_to_fill_p50_days":25,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Heredia, Costa Rica","Costa Rica"],"countries":["CR"],"hiring_countries":["CR"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-10T18:22:28Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T18:22:28Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"TransUnion's Job Applicant Privacy Notice\nTeam Overview\nAt TransUnion, our welcoming and energetic environment encourages collaboration, innovation, and the exploration of new technologies and tools. The Trusted Call Solutions team supports Enterprise and Telecom carrier customers by implementing solutions that help strengthen trusted communications and create value for customers. This environment gives team members opportunities to strengthen their current skills, develop new capabilities, and discover their genius. This role reports to the Senior Director, Solutions Consulting.\n\nThis is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.Role Overview And Core Responsibilities\nAs a Client Success and Implementation Analyst, you will manage the implementation of TransUnion’s Trusted Call Solutions suite of services for Enterprise and Telecom carrier customers, from contract execution through successful launch.\nAct as the primary customer interface for the onboarding and ongoing management of TransUnion’s Trusted Call Solutions suite of services.\nServe as a single point of contact, building strong customer relationships and driving implementation projects from initiation through successful delivery.\nDevelop and execute project plans that align customer timelines, technical requirements, business objectives, and internal resources.\nTranslate customer business requirements into technical use cases and data flows that support effective solution implementation.\nProvide customers with onboarding expertise, product training, best-practice guidance, and ongoing operational support.\nEscalate technical issues internally, coordinate their resolution with cross-functional teams, and address customer requests with urgency.\nCommunicate complex technical and operational information in clear language that enables customers to understand and successfully use deployed solutions.\nGather customer, product, and market feedback and communicate actionable insights to Product, Sales, Operations, and Engineering teams.\nCollaborate with cross-functional team members to understand solution architecture, implementation processes, and customer requirements.\nSupport internal improvement initiatives by updating documentation, refining processes, and contributing to other operational projects as needed.\nRequired Knowledge And Experiences\nBachelor’s degree or equivalent practical experience that provides the business, technical, and communication knowledge needed to manage customer implementations. \nAt least two years of relevant experience in account management, customer relations, project management, implementation, or a related customer-facing role.\nExperience managing customer engagements or initiatives across the project lifecycle, including planning, execution, issue management, and successful delivery.\nDemonstrated ability to analyze customer problems, identify critical requirements, and recommend business-focused solutions that create customer value.\nStrong written and verbal communication skills, with the ability to explain technical concepts in clear language and deliver customer training.\nRequired Technical Skills\nExperience using Customer Relationship Management (CRM) tools, such as Salesforce.\nWorking knowledge of project management principles, methodologies, and project lifecycle practices.\nAbility to translate business requirements into technical use cases, workflows, and data flows.\nAbility to understand solution architecture and communicate effectively with Product, Operations, Sales, and Engineering teams.\nWe’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your career development and growth in:\nFamiliarity with the Enterprise or Telecom carrier industry and customer implementation environments.\nExperience supporting technical software, platform, telecommunications, or data solution implementations.\nCustomer training, onboarding, engagement management, and operational support.\nAbility to influence cross-functional stakeholders and represent the customer’s perspective in product and process discussions.\nNatural curiosity and motivation to develop deeper knowledge of technical products, services, and the competitive landscape.\nTransUnion Overview:\nAt TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.\nBe a part of our Workforce for Good - you’ll work with great people, pioneering products and cutting-edge technology.\nTransUnion Job Title\nAnalyst, Solutions Consulting","description_format":"text","description_chars":5171,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"Costa Rica","iso":"CR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Credit Bureaus & Rating Agencies"],"lifecycle":[{"event":"open","at":"2026-11-10T18:22:28Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:2","win:early","comp:junior,brand"],"computed_at":"2026-11-10T20:25:22Z"},"pay":null,"html_url":"https://alion.io/job/transunion-client-success-and-implementation-analyst-remote-role","json_url":"https://alion.io/job/transunion-client-success-and-implementation-analyst-remote-role.json","meta":{"generated_at":"2026-11-10T20:25:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12859,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3960},"rest":"https://alion.io/mcp/rest/get_company?id=3960"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftransunion-client-success-and-implementation-analyst-remote-role"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftransunion-client-success-and-implementation-analyst-remote-role"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftransunion-client-success-and-implementation-analyst-remote-role"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transunion-client-success-and-implementation-analyst-remote-role\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftransunion-client-success-and-implementation-analyst-remote-role"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4030103}},{"tool":"search_jobs","arguments":{"company":"transunion.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4030103},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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