{"id":1535475,"url":"https://alion.io/job/transunion-consumer-operations-support-specialist","title":"Consumer Operations Support Specialist","company":{"id":3960,"name":"TransUnion","domain":"transunion.com","url":"https://alion.io/company/transunion","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":38,"ghost_share":0.053,"stale_share":0.368,"repost_share":0.132,"time_to_fill_p50_days":24,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Burlington, Canada","Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":69000,"currency":"CAD","period":"year","gross":null,"usd_annual":48470},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-30T18:29:20Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-11T19:12:40Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"TransUnion's Job Applicant Privacy Notice\nTeam Overview\nThe Canada Enablement Team is responsible for creating, managing, and supporting customer enablement codes, including Production, Test, Offline, Reporting, and Batch codes. The team partners with stakeholders across Sales, Legal, Compliance, Batch Operations, and other business groups to support customer onboarding, implementations, and operational needs, ensuring a seamless and positive customer experience.\n\nThis is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.Role Overview And Core Responsibilities\nManage customer onboarding, implementation, maintenance activities, and operational requests by creating, modifying, validating, and maintaining member codes, customer access, and related configurations across test and production environments.\nServe as a primary point of contact for internal and external stakeholders, leading multiple stakeholder calls, meetings, and discussions to provide project updates, gather requirements, resolve issues, and ensure successful customer outcomes.\nReview, prioritize, and manage ticket queues, project queues, and customer requests, ensuring timely completion of work while consistently meeting service level agreements (SLAs), quality standards, and business objectives.\nHandle complex customer inquiries, escalations, and non-standard requests, utilizing strong analytical and problem-solving skills to identify risks, recommend solutions, and drive issues to resolution.\nCoordinate and execute multiple ad hoc projects and business initiatives, collaborating with cross-functional teams including Sales, Project Management, Compliance, Billing, Technology, and Account Management teams.\nPerform Quality Assurance (QA) reviews of member codes, onboarding activities, and operational transactions to ensure accuracy, compliance, and adherence to established procedures and quality standards.\nConduct process, system, and operational training for new hires and team members, while maintaining process documentation, training materials, and standard operating procedures.\nProvide leadership and operational support to the team in the absence of the manager, including workload management, queue oversight, escalation handling, stakeholder communication, and ensuring business continuity.\nIdentify, recommend, and implement process enhancement opportunities by analyzing operational trends, addressing process gaps, improving efficiencies, reducing manual effort, and enhancing the customer experience.\nAct as a subject matter expert for the Canada Enablement Team, providing guidance, knowledge sharing, coaching, and support while fostering collaboration, operational excellence, and continuous improvement across the team.\nRequired Knowledge And Experiences\n4-6 years of experience in a customer service and/or operations environment.\nFinancial Services or Banking industry experience, preferred.\nStrong proficiency in Microsoft Office Applications and operational systems such as Salesforce.\nExperience in analyzing data, data research, and handling unique and complex customer situations.\nExperience achieving SLA requirements with respect to 100% quality and production.\nAdvanced knowledge of customer onboarding, implementation, and operational support processes.\nExperience performing quality reviews and identifying process improvement opportunities.\nExperience managing multiple priorities, projects, and competing deadlines.\nStrong analytical, problem-solving, and decision-making capabilities, with the ability to determine when to escalate issues.\nExcellent organizational skills with the ability to maintain focus, flexibility, and strong attention to detail.\nStrong stakeholder management and communication skills with the ability to lead discussions and meetings.\nAbility to work independently with minimal supervision while exercising sound judgment.\nAbility to influence and collaborate effectively across multiple teams and organizational levels.\nFrench fluency, an asset. \nThe expected pay range for this position is $55,000 - $69,000 annually. The pay information provided for this position reflects a reasonable estimate of the range of expected compensation for this job. At TransUnion, actual compensation is based on careful consideration of many factors such as (but not limited to) an individual’s education, training, work experience, job related skill set, location, and industry knowledge, as well as the scope and responsibilities of the \nposition and market considerations. In addition, variable compensation is based on applicable company guidance and plan documents as well as performance.\nThis job posting is for an existing vacancy. The opening is to backfill a previously held position.\nAccommodation is available, including for applicants with disabilities, in accordance with applicable laws.\nTransUnion Overview:\nAt TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.\nBe a part of our Workforce for Good - you’ll work with great people, pioneering products and cutting-edge technology.\nTransUnion's Internal Job Title:\nSpecialist II, Consumer Operations Support","description_format":"text","description_chars":5816,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":["Professional development"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Credit Bureaus & Rating Agencies"],"lifecycle":[{"event":"open","at":"2026-09-30T18:29:20Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.84,"p_room":0.9,"age_days":9,"expected_fill_days":24,"reasons":["conf:3","velocity","win:mid","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":48470,"is_top_pay":false},"html_url":"https://alion.io/job/transunion-consumer-operations-support-specialist","json_url":"https://alion.io/job/transunion-consumer-operations-support-specialist.json","meta":{"generated_at":"2026-10-11T22:27:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12312,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3960},"rest":"https://alion.io/mcp/rest/get_company?id=3960"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftransunion-consumer-operations-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftransunion-consumer-operations-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftransunion-consumer-operations-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transunion-consumer-operations-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftransunion-consumer-operations-support-specialist"}]}