Cyber Administrative Assistant

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Team Overview

Role Overview And Core Responsibilities

• Manage case tracking activities, the case-management system, and associated billing processes.

• Maintain accurate and timely case notes, records, and supporting information in the appropriate database.

• Ensure resolved and confirmed incident records are closed before billing activities begin.

• Coordinate with billing and sales support teams to help ensure billing is completed accurately and efficiently.

• Support case stakeholders with problem-solving activities during cyber incidents.

• Partner with the Incident Coordination team to help resolve partner and client challenges.

• Track documentation and facilitate data transfers between the company and clients.

• Provide professional and courteous service to internal teams, partners, clients, and other stakeholders, as applicable.

• Provide primary and ancillary administrative support to the Incident Response delivery team.

Required Knowledge And Experiences

• One to three years of experience in an administrative position or a comparable support role.

• Relevant education or certifications may be considered in place of professional experience.

• Demonstrated ability to manage multiple tasks progressing at different speeds while maintaining accuracy and attention to detail.

• Strong written and verbal communication skills, including the ability to communicate complex ideas effectively in English across different levels of an organization.

• Strong problem-solving, interpersonal, and organizational skills, with a results-driven, collaborative, and solution-oriented approach.

Required Technical Skills

• Proficiency with the Microsoft Office suite.

• Proficiency with Salesforce.

• Proficiency with Smartsheet

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good - you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion Job Title

Admin Asst II, Admin Support