Decision Support Analyst

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Team Overview

Using data from credit reference agencies and other sources, the team designs, configures, and supports decisioning solutions that help clients deliver fast, compliant, and accurate customer outcomes.

This role reports into the Manager, Technical Consultant. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

This role supports the design, configuration, testing, and implementation of decisioning software solutions that translate client requirements and credit risk strategies into accurate, compliant, and scalable automated decision logic.

• Assist Solutions Consultants with the design, configuration, and delivery of decisioning software solutions for financial services clients.

• Translate business requirements, solution designs, and credit risk strategies into automated decision logic, rules, workflows, and configurations within TransUnion’s decisioning software.

• Use bureau data and client requirements to support the delivery of effective credit risk, lending, and decisioning strategies.

• Perform unit testing, scenario testing, and data validation checks to ensure solutions are configured correctly and perform as expected.

• Support the Test Team during User Acceptance Testing (UAT) and other testing phases, including investigating defects, identifying root causes, and supporting effective resolution.

• Contribute to business, functional, and technical documentation throughout the project lifecycle.

• Participate in project meetings with internal teams, clients, and third-party partners to support successful delivery and implementation.

• Provide regular progress updates to the Project Manager, Solutions Delivery Manager, or Team Lead.

• Support solution implementation, issue resolution, change requests, and post-production activities.

• Follow and support the Software Development Life Cycle (SDLC) processes used within TransUnion.

Required Knowledge And Experiences

• Experience working in a professional software development, technical configuration, or solutions delivery environment, including project delivery across in-person or virtual teams.

• Strong analytical and problem-solving skills, with the ability to investigate defects, identify root causes, and support sustainable fixes.

• Ability to interpret business requirements and solution designs and translate them into clear, logical decisioning strategies or software configurations.

• Strong communication and collaboration skills, with the ability to explain technical decision logic clearly to both business stakeholders and technical teams.

• Higher education degree in Science, Mathematics, Technology, Business, or equivalent industry experience, with a commitment to continuous learning and development.

Required Technical Skills

• Microsoft Office Suite, including Excel and Word.

• Programming or scripting knowledge, such as Python, Java, JavaScript (JS), C and related derivatives, or Lua.

• Basic understanding of Structured Query Language (SQL) or other data analysis approaches used to query, interpret, or validate data.

• Basic knowledge of testing tools, such as Simple Object Access Protocol User Interface (SOAP UI), and software testing processes.

• Software configuration experience, ideally within decisioning, rules-based, or workflow-based systems.

What’s in it for you?

At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days annual leave and bank holidays (increasing with service)
• Global paid wellness days off and a bonus day off to celebrate your birthday
• A generous contributory pension scheme and access to the TransUnion Employee Stock Purchase Plan
• Private health care and a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion - a place to grow:

If there’s something on the list of essential or desirable skills that you can’t quite tick off, don’t let that stop you from applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together.

Flexibility at TU:

We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.

Additional support:

At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting [email protected].

Interview & Hiring Process:

Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview, your recruiter will inform you of this.

We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL, our talent team will contact you directly should we require any assistance.

Find out more about Life At TU UK:

https://twitter.com/TransUnionUK

https://www.linkedin.com/company/transunion/life/

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good - you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion Job Title

Analyst, Business Systems