{"id":1465708,"url":"https://alion.io/job/transunion-emea-collections-lead","title":"EMEA Collections Lead","company":{"id":3960,"name":"TransUnion","domain":"transunion.com","url":"https://alion.io/company/transunion","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":34,"ghost_share":0.029,"stale_share":0.618,"repost_share":0.059,"time_to_fill_p50_days":25,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Legal","role_family":"Legal","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leeds, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-11-07T05:09:44Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"TransUnion's Job Applicant Privacy Notice\nTeam Overview\nThe Global Finance Shared Services Collections organization supports effective cash collection, dispute resolution, and customer account management across TransUnion. Within the EMEA region, the team partners with Sales, Finance, Legal, Customer Operations, Billing, and Global Capability Center teams to improve cash flow, reduce collection risk, and address systemic issues affecting the customer experience. This role reports to the Global Collections Manager and operates within a matrixed global service delivery model.\n\nThis is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.Role Overview And Core Responsibilities\nServe as the primary collections subject matter expert and escalation point for the EMEA region, providing market expertise and strategic guidance on complex collection matters.\nDirectly manage collections activities for a portfolio of strategic, high-value, high-risk, or business-critical customer accounts, supporting cash flow, aging, and bad debt objectives.\nLead senior-level customer engagement and resolve complex matters involving aged balances, contractual disputes, payment negotiations, insolvencies, and executive escalations.\nBuild effective relationships with customers and internal stakeholders, partnering with Sales, Finance, Legal, Customer Operations, Billing, and Shared Services teams to remove barriers to payment.\nPartner with the EMEA Invoice-to-Cash Business Partner to identify recurring issues involving contracts, sales practices, billing, dispute management, customer onboarding, pricing, master data, and operational processes.\nLead cross-functional root-cause analysis and influence sustainable process, policy, and contractual improvements that reduce collection risk and improve the customer experience.\nCollaborate with Global Capability Center Invoice-to-Cash and Collections Leadership to review aging trends, dispute drivers, portfolio risks, service delivery, and opportunities to improve collection effectiveness across EMEA accounts.\nCoordinate complex recovery, insolvency, litigation, bad debt provision, and write-off matters with Legal, external collection agencies, insolvency practitioners, and litigation partners while supporting compliance with applicable regulations and company policies.\nAnalyze portfolio performance and customer payment behavior, present risks and recommendations to EMEA and Global Invoice-to-Cash leadership, and support automation, transformation, and continuous-improvement initiatives.\nRequired Knowledge And Experiences\nFive or more years of business-to-business collections, Accounts Receivable, Credit, or Order-to-Cash experience supporting large or complex customer portfolios, providing the expertise needed to manage material collection risks and cash flow outcomes.\nDemonstrated experience managing strategic, high-value, high-risk, or executive-level customer accounts, including complex disputes, payment negotiations, and escalated collection matters.\nStrong knowledge of commercial contracts, dispute management, credit risk, collections processes, and applicable EMEA regulatory and statutory requirements to support compliant collection strategies and decisions.\nExperience working within a Global Capability Center or Shared Services operating model and collaborating across a matrixed multinational organization.\nDemonstrated ability to influence and build relationships across Sales, Finance, Legal, Operations, Customer Success, and Shared Services functions.\nWe’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your career development and growth in:\nExperience working across multiple EMEA markets within a matrixed multinational organization.\nExperience contributing to Invoice-to-Cash transformation, automation, process-simplification, or continuous-improvement initiatives.\nAbility to communicate collection risks, trends, and recommendations effectively to executive and cross-functional stakeholders.\nStrong analytical, negotiation, communication, and relationship-management capabilities.\nWhat’s in it for you?\nAt TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:\n26 days annual leave and bank holidays (increasing with service)\nGlobal paid wellness days off and a bonus day off to celebrate your birthday\nA generous contributory pension scheme and access to the TransUnion Employee Stock Purchase Plan\nPrivate health care and a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools\nAccess to our diversity forums and communities so you can get involved in causes close to your heart\nTransUnion - a place to grow:\nIf there’s something on the list of essential or desirable skills that you can’t quite tick off, don’t let that stop you from applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together.\nFlexibility at TU:\nWe recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.\nAdditional support:\nAt TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting .\nInterview & Hiring Process:\nMost of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview, your recruiter will inform you of this.\nWe do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL, our talent team will contact you directly should we require any assistance.\nFind out more about Life At TU UK:\nhttps://twitter.com/TransUnionUK\nhttps://www.linkedin.com/company/transunion/life/\nTransUnion Overview:\nAt TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.\nBe a part of our Workforce for Good - you’ll work with great people, pioneering products and cutting-edge technology.\nTransUnion Job Title\nLead, Shared Services","description_format":"text","description_chars":7859,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule","Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Credit Bureaus & Rating Agencies"],"lifecycle":[{"event":"open","at":"2026-09-29T14:48:36Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.534,"p_room":0.36,"age_days":41,"expected_fill_days":25,"reasons":["conf:24","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/transunion-emea-collections-lead","json_url":"https://alion.io/job/transunion-emea-collections-lead.json","meta":{"generated_at":"2026-11-08T15:55:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33582,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3960},"rest":"https://alion.io/mcp/rest/get_company?id=3960"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftransunion-emea-collections-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftransunion-emea-collections-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftransunion-emea-collections-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transunion-emea-collections-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftransunion-emea-collections-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1465708}},{"tool":"search_jobs","arguments":{"company":"transunion.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1465708},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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