{"id":1580391,"url":"https://alion.io/job/transunion-incident-coordinator-2","title":"Incident Coordinator","company":{"id":3960,"name":"TransUnion","domain":"transunion.com","url":"https://alion.io/company/transunion","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":28,"ghost_share":0.036,"stale_share":0.536,"repost_share":0.143,"time_to_fill_p50_days":24,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Heredia, Costa Rica","Costa Rica"],"countries":["CR"],"hiring_countries":["US","CR"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":30000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Amazon S3","optional":true},{"name":"AWS","optional":true},{"name":"Jira","optional":true},{"name":"Smartsheet","optional":true}],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-01T12:49:20Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"TransUnion's Job Applicant Privacy Notice\nTeam Overview\nThe Global Incident Response team supports clients across Breach Fulfillment Services and Incident Response Forensics, helping coordinate services for cyber incidents, data breaches, fraud, and identity theft matters. The team provides end-to-end client and customer support, from proposals and contracts through implementation, case administration, remediation, and closure. This role reports to the US, Incident Response Manager.\n\nThis is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.Role Overview And Core Responsibilities\nManage a caseload independently, prioritize work, and meet deadlines in a fast-paced environment.\nServe as the primary contact for clients, affected individuals, and internal stakeholders, providing timely updates and support.\nCoordinate end-to-end case activities, including intake, implementation, monitoring, reporting, and closure.\nGather and analyze information to establish cyber incident, data breach, fraud, or identity theft cases and assess severity.\nResolve complex issues, escalate when needed, and coordinate cross-functional discussions and actions.\nCollect and maintain evidence, documentation, and records to support breach remediation and fraud-related claims.\nManage breach communications, data transfers, mailings, and related vendor coordination.\nMaintain accurate case documentation, ensure regulatory compliance, and deliver final reporting.\nProvide English-language communication support, including translation or interpretation when required.\nRequired Knowledge And Experiences\nOne to five years of project management experience; relevant education or certifications may be considered in place of historical experience.\nThree to seven years of experience in a client-facing role similar to project management or customer service.\nAbility to manage multiple tasks moving at different speeds while maintaining accuracy, attention to detail, and sound judgment.\nStrong written and verbal communication, interpersonal, analytical, and problem-solving skills, with an emphasis on empathetic client management.\nFluency in English and a collaborative, results-driven, solution-focused, and customer-focused work style.\nRequired Technical Skills\nProficiency with the Microsoft Office suite and advanced Microsoft Excel skills for managing complex datasets.\nHands-on experience with Excel lookup functions, including VLOOKUP or comparable lookup functions.\nHands-on experience using Excel text-cleaning functions, including CLEAN or comparable data-cleaning methods.\nAbility to maintain detailed and accurate case notes in a database and coordinate document and data transfers.\nAbility to develop, monitor, and report on project plans and schedules.\nWe’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your career development and growth in:\nWorking with Microsoft Excel, including creating and using PivotTables to analyze and organize data.\nWriting or maintaining batch files or Bash scripts to automate tasks and improve efficiency.\nUsing tools and platforms such as Smartsheet, Jira, ShareFile, or AWS S3 to manage work, data, or project activities.\nSupporting cybersecurity, fraud, identity protection, incident response, data breach, forensic investigation, or breach remediation activities.\nCoordinating high-volume communications or time-sensitive customer correspondence, particularly in response to incidents, service disruptions, or data breach events.\nTransUnion Overview:\nAt TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.\nBe a part of our Workforce for Good - you’ll work with great people, pioneering products and cutting-edge technology.\nTransUnion Job Title\nSpecialist II, Customer Support Operations","description_format":"text","description_chars":4462,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Costa Rica","iso":"CR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Credit Bureaus & Rating Agencies"],"lifecycle":[{"event":"open","at":"2026-10-01T12:49:20Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":24,"reasons":["conf:13","win:early","comp:brand"],"computed_at":"2026-10-02T02:39:06Z"},"pay":null,"html_url":"https://alion.io/job/transunion-incident-coordinator-2","json_url":"https://alion.io/job/transunion-incident-coordinator-2.json","meta":{"generated_at":"2026-10-02T02:39:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3588,"day_limit":5000,"remaining_today":1412,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}