{"id":1535478,"url":"https://alion.io/job/transunion-manager-operation-analytics","title":"Manager - Operation Analytics","company":{"id":3960,"name":"TransUnion","domain":"transunion.com","url":"https://alion.io/company/transunion","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":28,"ghost_share":0.036,"stale_share":0.536,"repost_share":0.143,"time_to_fill_p50_days":24,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":937},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"NLP","optional":false},{"name":"pySpark","optional":false},{"name":"SQL","optional":false},{"name":"Python","optional":true},{"name":"Spark","optional":true}],"status":"live","first_seen_at":"2026-09-30T18:29:20Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-09-30T18:29:16Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"TransUnion's Job Applicant Privacy Notice\nTeam Overview\nWe are India’s leading credit information company and have established ourselves as a key anchor in the credit ecosystem of the country over the past 25 years. As an information and analytics provider, we aim to bridge the gap between stakeholders across multiple ecosystems. We use information for good by analyzing credit information to generate solutions for institutions and consumers. Our solutions facilitate easy access to credit for consumers and provide valuable insights to lenders when evaluating potential borrowers.We are in the business of building trust between organizations and consumers. It is our core belief that trust can help organizations and consumers transact with ease and help them achieve great things.\nWe are committed to not just being an equal opportunity employer but also actively cultivating a culture of inclusion and belonging. We celebrate and respect the unique backgrounds and experiences that every individual brings to our team. Applicants are evaluated based on job qualification - not race, color, sex / gender, religion, caste, national origin, age, disability, marital status, citizenship status, sexual orientation, gender identity or any other status. We are committed to taking affirmative action to employ and advance minorities, women, and qualified disabled individuals. We ensure a safe, productive, and harassment-free workplace for all.\nWe are committed to providing reasonable accommodation for individuals with disabilities throughout the application and employment process. Please contact us to discuss any accommodation you may need.\nCulture and Values\nOur culture is welcoming, energetic, innovative, and deeply committed to fostering an environment of belonging, where diverse perspectives and backgrounds are valued. There’s an overall synergy that flows throughout the company, creating a sense of connectivity, belonging and unity in knowing that we’re all working to achieve the same overall goal. Our core values which we live by every day are integrity, People, Customer, and Innovation.\nhttps://www.transunion.com/privacy/global-job-applicant\nWhat is excitement and passion for us?\nWe define it as a blend of curiosity, ability to unlearn and yet continuously learn, able to connect with meaning and finally the drive to execute ideas till the last mile is achieved. This passion helps us focus on continuous improvement, creative problem solving and collaboration which ensures delivery excellence.\nDynamics of the Role\nThis is an exciting time at TransUnion CIBIL. With investments in our people, technology and new business markets, we are redefining the role and purpose of a credit bureau. We are looking for a highly analytical and structured Operations Analytics Analyst to drive data-led insights that result in lower disputes, improve dispute resolution and strengthen end to end operational efficiency. This role will focus on building a strong data foundation, identifying top-of-funnel dispute drivers, and partnering with cross functional teams to implement corrective actions.\nOver time, this role will evolve into working on AI-driven initiatives such as chatbot, email automation bots, and predictive models to improve customer experience and operational productivity.\n\nThis is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.\nRole Overview And Core Responsibilities\nData Architecture & Foundations\nEnsure data accuracy, hygiene, and consistency across sources.\nBuild frameworks that allow for proactive insights rather than reactive reporting.\nPartner with Tech/Data Engineering to enhance data models and schemas.\nDispute Analysis & Root Cause Identification\nAnalyze top-of-funnel dispute drivers using trends, segmentation, and statistical techniques.\nBuild deep dives to identify systemic issues, process gaps, and behavioral patterns impacting disputes.\nPartner with Operations, compliance / legal teams to convert insights into measurable actions.\nTrack and report impact of implemented initiatives on dispute rates and compensation.\nCompensation Optimization\nDevelop compensation reduction strategies by identifying avoidable cost categories.\nDefine guardrails for teams and create dashboards to monitor compensation leakage.\nAutomation, AI & Process Innovation (Scope to be evolved)\nExplore opportunities to leverage AI/ML for proactive issue resolution.\nBuild and iterate chatbot flows and email automation bots to reduce manual effort.\nWork with internal teams to test and deploy automation pilots.\nMaintain a roadmap for AI-led improvements across disputes and operations.\nRequired Knowledge And Experiences\nBachelor’s degree in engineering, Statistics, Economics, Data Science, or related fields.\n3-5 years of experience in analytics (operations, business, or product analytics preferred).\nStrong proficiency in SQL, PySpark and proven ability to work with large datasets.\nSegmentation techniques and basic ML modelling techniques for building predictive solutions\nAbility to translate data into actionable insights.\nExperience working with cross-functional teams (Product, Ops, Engineering, CX).\nExposure to GenAI framework & measurement (chatbots, NLP models, workflow automation).\nStrong communication and stakeholder management skills.\nTransUnion Overview:\nAt TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.\nBe a part of our Workforce for Good - you’ll work with great people, pioneering products and cutting-edge technology.\nTransUnion Job Title\nSr Analyst, Data Analysis","description_format":"text","description_chars":6243,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Credit Bureaus & Rating Agencies"],"lifecycle":[{"event":"open","at":"2026-09-30T18:29:20Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:11","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/transunion-manager-operation-analytics","json_url":"https://alion.io/job/transunion-manager-operation-analytics.json","meta":{"generated_at":"2026-10-01T09:40:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":370,"day_limit":5000,"remaining_today":4630,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}