{"id":1465703,"url":"https://alion.io/job/transunion-real-time-administrator","title":"Real Time Administrator","company":{"id":3960,"name":"TransUnion","domain":"transunion.com","url":"https://alion.io/company/transunion","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":27,"ghost_share":0.037,"stale_share":0.481,"repost_share":0.148,"time_to_fill_p50_days":24,"computed_at":"2026-10-06T05:45:30Z"}},"role":"HR","role_family":"HR","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":930},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"closed","first_seen_at":"2026-09-29T14:48:36Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-01T12:49:20Z","board_verified":false,"closed_at":"2026-10-01T12:49:20Z","days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"TransUnion's Job Applicant Privacy Notice\nTeam Overview\nJob Description - Real-Time AdministratorOverview\nAt TransUnion, we empower our associates to own their professional journey while providing the support needed to grow and succeed. We believe in pursuing passions, taking initiative, and demonstrating leadership every day-regardless of job title. Join our team to work with innovative products, cutting edge technology, and exceptional people.\nThe Real-Time Administrator (RTA) plays a key role in supporting our Consumer Service Centers by ensuring optimal staffing, service level performance, and intraday workforce efficiency. This role is responsible for real-time monitoring of call traffic, staffing levels, schedule adherence, and any operational issues that may impact productivity or service delivery. The RTA evaluates events such as absenteeism, system outages, and schedule deviations, collaborating with Team Leads and Operations partners to make proactive adjustments.\nThis position applies workforce management practices to drive productivity, reduce variance, and improve delivery outcomes through efficient resource utilization.\n\nThis is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.\nRole Overview And Core Responsibilities\nRequirements\nHigh school diploma or equivalent required\nMinimum of 3 years’ experience in a contact center environment\nAt least 3 years of Workforce Management experience in roles such as Real-Time Analyst (RTA), Scheduler or Planner\nDemonstrated proficiency with Workforce Management platforms (e.g., Amazon connect, Verint)\nExperience working in a multi-channel support call center or a 24/7 support environment is preferred\nKey Responsibilities\nReal-Time Monitoring & Service Delivery\nMonitor call volume flows, SLA targets, and any deviations; initiate mitigation steps to ensure service levels are met.\nPerform real-time tracking of schedule adherence including breaks, absenteeism, late logins, early logins, and any off-schedule behavior.\nProcess and respond to real-time schedule change requests, off-phone activities, and associate profile adjustments.\nIdentify and escalate system outages or SLA risks immediately following established escalation protocols.\nReporting & Analytics\nAnalyze daily efficiency metric reports and distribute insights to leadership teams (Operations & WFM).\nPrepare and deliver daily reports on service levels, adherence, non-adherence, volume, AHT, shrinkage, utilization, and employee activity across all productivity metrics.\nConduct root cause analysis on deviations from the standard process or performance expectations.\nProvide data-driven insights and recommendations to internal and external stakeholders.\nProduce hourly, daily, weekly, and monthly schedule adherence reporting.\nOperational Support & Optimization\nAct as the primary liaison between Workforce Management and Operations, maintaining collaborative partnerships.\nMonitor inbound operations to ensure optimal staffing levels and facilitate real-time discussions with key stakeholders.\nAdminister contingency action plans to address volume spikes, outages, or unforeseen events.\nOptimize schedules daily to respond to shrinkage events such as call-outs, late arrivals, early departures, and unplanned offline activities.\nCoordinate 1:1s, coaching sessions, and team meetings to minimize service level impact.\nSolicit and coordinate overtime as needed to meet forecasted call volumes.\nAssist with department projects and support additional duties as assigned.\nForecasting & Trend Analysis\nUse historical and real-time trends to forecast staffing needs and understand operational drivers impacting service delivery.\nIdentify call volume and associate behavior trends that may affect capacity planning or long-term workforce decisions.\nRequired Knowledge And Experiences\nAdditional Attributes\nStrong communication and stakeholder management skills\nAbility to work under pressure in a fast-paced environment\nHigh attention to detail and analytical capability\nProactive, solution-oriented mindset\nTransUnion Overview:\nAt TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.\nBe a part of our Workforce for Good - you’ll work with great people, pioneering products and cutting-edge technology.\nTransUnion Job Title\nAnalyst, Consumer Operations Support","description_format":"text","description_chars":5010,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Credit Bureaus & Rating Agencies"],"lifecycle":[{"event":"open","at":"2026-09-29T14:48:36Z"},{"event":"close","at":"2026-10-01T12:49:20Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/transunion-real-time-administrator","json_url":"https://alion.io/job/transunion-real-time-administrator.json","meta":{"generated_at":"2026-10-06T22:58:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3775,"day_limit":5000,"remaining_today":1225,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3960},"rest":"https://alion.io/mcp/rest/get_company?id=3960"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftransunion-real-time-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftransunion-real-time-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftransunion-real-time-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transunion-real-time-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftransunion-real-time-administrator"}]}