Rep I - Operations

TransUnion's Job Applicant Privacy Notice

Team Overview

Role Overview And Core Responsibilities

The T&E Back Office Operations Representative plays a role in supporting employment and tenant screening operations while ensuring compliance with regulatory requirements and service level commitments.

• Review and validate identity verification documents to support accurate consumer verification and screening decisions.
• Process consumer/ Customer requests in accordance with Fair Credit Reporting Act (FCRA) requirements and established operational procedures.
• Investigate, research, and resolve consumer disputes while maintaining regulatory compliance and quality standards.
• Complete recommendation transactions and screening-related workflows accurately and within defined service level agreements (SLAs).
• Respond to customer and consumer inquiries through email while providing timely, professional, and accurate resolutions.
• Conduct outbound calls to U.S. courts, government agencies, and public record sources to verify criminal case information and obtain case disposition details.
• Review criminal background screening results, eviction records, and housing-related records to identify and resolve data discrepancies.
• Document research findings and verification outcomes accurately within designated systems and tools.
• Maintain productivity, quality, and compliance performance metrics while adhering to operational procedures and business policies.
• Collaborate with internal teams to resolve complex cases and improve operational efficiency and customer experience.

Required Knowledge And Experiences

Required Knowledge and Experience - Freshers

• Strong attention to detail with the ability to accurately review and verify documents.
• Good typing skills and proficiency in data entry with a high level of accuracy.
• Strong written and verbal communication skills.
• Confidence in handling outbound calls and interacting professionally with customers, employers, courts, and other external contacts.
• Basic understanding of U.S. employment and tenant screening processes, or a strong willingness to learn.
• Strong analytical and research skills.
• Ability to handle sensitive and confidential information with professionalism.

Required Technical Skills

• Proficiency in Microsoft Office applications, particularly Microsoft Excel, Outlook, and Word, for documentation, reporting, and communication.
• Experience working with Customer Relationship Management (CRM) systems, case management tools, or workflow management platforms.
• Ability to navigate multiple systems simultaneously while maintaining accuracy and productivity.
• Ability to conduct online research and utilize public record databases effectively.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good - you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion Job Title

Rep I, Business Operations