{"id":1203389,"url":"https://alion.io/job/transunion-salesforce-change-management-training-specialist","title":"Salesforce Change Management & Training Specialist","company":{"id":3960,"name":"TransUnion","domain":"transunion.com","url":"https://alion.io/company/transunion","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":36,"ghost_share":0,"stale_share":0.667,"repost_share":0.056,"time_to_fill_p50_days":24,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Education","role_family":"Education","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Heredia, Costa Rica"],"countries":["CR"],"hiring_countries":["CR"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":44000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":826},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Copilot","optional":true}],"status":"live","first_seen_at":"2026-09-24T22:26:29Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-28T19:23:53Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"TransUnion's Job Applicant Privacy Notice\nTeam Overview\nTruOps is TransUnion’s internal operational platform for serving customers, and the team supports Salesforce initiatives that strengthen the user experience and enable effective operational processes. This role advances adoption by preparing impacted users for new capabilities, redesigned processes, and ongoing system enhancements. The role collaborates closely with program, business, and communications partners to align stakeholder readiness, training, and communications activities. This role reports to the SVP, Business Processes.\n\nThis is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.Role Overview And Core Responsibilities\nLead structured stakeholder assessments and change impact analyses for Salesforce capabilities, process redesigns, and system enhancements, identifying impacted groups, user personas, behavioral changes, adoption risks, and potential process disruptions.\nDefine and execute change-readiness and enablement plans, including readiness criteria and checkpoints aligned with awareness, readiness, adoption, and reinforcement milestones.\nTranslate identified impacts and adoption risks into practical, audience-specific enablement strategies that prepare users to perform effectively through change.\nPartner with communications teams to align enablement activities with communications timing and messaging, while communications partners retain ownership of communications planning and delivery.\nDevelop comprehensive training strategies for major initiatives, identifying target audiences, appropriate delivery methods, required materials, training environments, and knowledge checks.\nDesign and deliver role-based learning through live, virtual, on-demand, and blended formats, including hands-on learning, onboarding, targeted enablement, coaching, and user-support activities.\nDevelop scalable enablement for incremental enhancements through microlearning, refresher training, just-in-time learning, and modular, self-paced digital content.\nMaintain and update the training catalog and learning materials to reflect evolving Salesforce features, operational processes, and user needs.\nEvaluate training effectiveness and user readiness, identify improvement opportunities, and adjust enablement approaches to strengthen proficiency and adoption.\nRequired Knowledge And Experiences\nBachelor’s degree in Education, Business, Instructional Design, or a related field, or equivalent relevant experience and knowledge. \nFour to five years of experience in training, enablement, change management, or a related discipline. \nDemonstrated experience conducting stakeholder assessments and change impact analyses and translating findings into actionable readiness and enablement plans. \nExperience designing and delivering blended, role-based learning strategies for major initiatives and incremental system enhancements. \nStrong project management, organization, facilitation, presentation, and written and verbal communication skills, with the ability to manage multiple priorities independently and collaboratively in a dynamic environment. \nRequired Technical Skills\nExperience applying instructional-design principles to develop instructor-led, virtual, on-demand, and blended learning solutions. \nAbility to create hands-on learning activities, training environments, knowledge checks, microlearning, and modular self-paced content. \nProficiency using Microsoft Office applications to develop, organize, deliver, and maintain training and enablement content. \nDesired Skills\nWe’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your career development and growth in:\nExperience supporting Salesforce platform implementations, enhancements, or adoption initiatives. \nFamiliarity with structured change-management frameworks, such as Prosci and ADKAR. \nChange-management or training certification. \nExperience using Microsoft Copilot or other AI-enabled productivity tools to support content-development and enablement activities. \nExperience supporting training modernization or converting traditional materials into scalable digital-learning content. \n\nAudit Compliance Summary\nTeam Overview is four sentences, explains the team’s purpose and organizational relevance, and includes the reporting line. \nRole Overview contains nine action-oriented bullets covering role purpose, business outcomes, recurring responsibilities, and relevant capabilities. \nQualifications are separated into Required Knowledge and Experiences, Required Technical Skills, and Desired Skills, with five bullets or fewer in each section. \nInclusive, candidate-friendly language is used throughout, and the degree requirement allows equivalent relevant experience and knowledge. \nThe job title has been finalized as “Salesforce Change Management and Training Specialist.” \n\nTransUnion Overview:\nAt TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.\nBe a part of our Workforce for Good - you’ll work with great people, pioneering products and cutting-edge technology.\nTransUnion Job Title\nConsultant, Sales Enablement","description_format":"text","description_chars":5820,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"Costa Rica","iso":"CR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Credit Bureaus & Rating Agencies"],"lifecycle":[{"event":"open","at":"2026-09-24T22:26:29Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.485,"p_room":0.55,"age_days":33,"expected_fill_days":24,"reasons":["conf:11","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/transunion-salesforce-change-management-training-specialist","json_url":"https://alion.io/job/transunion-salesforce-change-management-training-specialist.json","meta":{"generated_at":"2026-10-28T23:55:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32837,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3960},"rest":"https://alion.io/mcp/rest/get_company?id=3960"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftransunion-salesforce-change-management-training-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftransunion-salesforce-change-management-training-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftransunion-salesforce-change-management-training-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transunion-salesforce-change-management-training-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftransunion-salesforce-change-management-training-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1203389}},{"tool":"search_jobs","arguments":{"company":"transunion.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1203389},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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