{"id":2913595,"url":"https://alion.io/job/transunion-uk-consumer-email-agent-remote","title":"UK Consumer Email Agent - Remote","company":{"id":3960,"name":"TransUnion","domain":"transunion.com","url":"https://alion.io/company/transunion","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":27,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":31000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"GDPR","optional":false},{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-10-20T10:14:37Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T23:15:10Z","board_verified":false,"closed_at":"2026-10-21T23:15:10Z","days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"TransUnion's Job Applicant Privacy Notice\nTeam Overview\nProvide world-class customer service within a global contact center environment. We are seeking a highly organized, customer-focused, and detail-oriented UK Consumer Email Agent - Representative I to join our UK Consumer Operations Support team.As the first point of contact for customers via email, you will provide timely, accurate, and professional responses to customer inquiries, resolve concerns, manage disputes and complaints, and deliver exceptional customer experiences. You will use internal and industry-standard support systems while ensuring compliance with information security requirements, operational procedures, regulatory standards, and UK credit industry regulations.\nThe successful candidate will demonstrate excellent written communication skills, strong problem-solving abilities, a customer-first mindset, and the ability to manage multiple priorities in a fast-paced environment.\n\nThis is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.\nRole Overview And Core Responsibilities\nRespond to customer emails in a timely, professional, and customer-focused manner.\nInvestigate, resolve, or appropriately escalate customer inquiries, complaints, and disputes.\nProvide accurate and up-to-date information regarding products, services, policies, procedures, and account-related matters.\nMeet or exceed service level agreements (SLAs), productivity, quality, and customer satisfaction targets.\nAssist consumers with navigating and utilizing available online services and self-service platforms.\nLog, process, and track credit data disputes and customer complaints accurately within required systems.\nProvide customers with updates on the progress and resolution of disputes and complaints.\nEducate consumers on the UK credit reporting industry and help them better understand their credit information.\nEnsure all customer interactions comply with company policies, information security requirements, and applicable UK regulations.\nHandle sensitive and confidential customer information responsibly and securely.\nMaintain accurate records of customer interactions and case activities.\nCollaborate effectively with internal departments and stakeholders to facilitate timely resolution of customer issues.\nContribute to continuous improvement initiatives by identifying process improvement opportunities.\nAdapt to changing business needs, regulatory requirements, and operational processes.\nRequired Knowledge And Experiences\nRequirements\nMinimum 3 years' experience within a contact center, customer service, email support, back-office, or administrative environment.\nFluent in written and spoken English.\nExceptional written communication skills, including strong grammar, spelling, and professional email etiquette.\nExcellent customer service and relationship management skills.\nStrong organizational and time management abilities.\nAbility to multitask and manage competing priorities effectively.\nHigh attention to detail and commitment to accuracy.\nAbility to work independently with minimal supervision.\nAbility to work collaboratively within a team environment.\nStrong analytical, investigation, and problem-solving skills.\nExperience handling confidential and sensitive customer information.\nAbility to learn and utilize multiple systems and applications simultaneously.\nProficiency in Microsoft Office applications and case management systems.\nStrong listening, comprehension, and interpersonal communication skills.\nPositive, professional, and cooperative attitude.\nResilience and ability to perform under pressure while maintaining quality standards.\nFlexibility and adaptability to changing business requirements.\nRegulatory & Compliance Knowledge\nUnderstanding of UK data protection and privacy requirements, including GDPR (General Data Protection Regulation).\nKnowledge of information security principles and best practices.\nAbility to maintain compliance with company policies, regulatory standards, and operational procedures.\nUnderstanding of customer confidentiality and data handling requirements.\nFor positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.\nShould you not hear from TransUnion within 3 weeks from applying, please regard your application as unsuccessful.\nEmployment with TransUnion GCC Africa requires that you work from a fibre-ready home environment that supports confidential and comfortable day-to-day work. You may be based anywhere in South Africa with fibre connectivity; however, working outside of South Africa is not permitted. A minimum 100/100 Mbps fibre line is required and must be installed or upgraded by day one of employment. As a credit bureau, certain roles also require a clear credit record.\nTransUnion Overview:\nAt TransUnion, our Workforce for Good is built on purpose, impact, and opportunity. We empower our people to grow, innovate, and make a meaningful difference for our communities and customers all while being supported to thrive both professionally and personally. With a strong focus on flexibility, wellbeing, and collaboration, you’ll work with exceptional people across the globe, pioneering products, and cutting-edge technology that truly matters.\nAt TransUnion GCC Africa, you’ll join a purpose-driven organisation that invests in its people through competitive rewards, comprehensive benefits, and meaningful career development. We offer permanent work-from-home flexibility, wellbeing support for you and your family, and access to global exposure and accredited learning so you can grow your career while maintaining balance.\nTransUnion Job Title\nRep I, Consumer Operations Support","description_format":"text","description_chars":5829,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Credit Bureaus & Rating Agencies"],"lifecycle":[{"event":"open","at":"2026-10-20T10:14:37Z"},{"event":"close","at":"2026-10-21T23:15:10Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/transunion-uk-consumer-email-agent-remote","json_url":"https://alion.io/job/transunion-uk-consumer-email-agent-remote.json","meta":{"generated_at":"2026-10-23T10:20:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15702,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3960},"rest":"https://alion.io/mcp/rest/get_company?id=3960"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftransunion-uk-consumer-email-agent-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftransunion-uk-consumer-email-agent-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftransunion-uk-consumer-email-agent-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transunion-uk-consumer-email-agent-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftransunion-uk-consumer-email-agent-remote"}]}