{"id":2651187,"url":"https://alion.io/job/transwest-client-experience-coordinator","title":"Client Experience Coordinator","company":{"id":3863660,"name":"TransWest","domain":"transwestmobility.com","url":"https://alion.io/company/transwestmobility","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Redmond, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80168,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":80168},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-15T21:47:55Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T04:40:22Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About TransWest: We move people. We help them get to work, school, or play. From A to B, and everything in between. By shuttle, bus, charter or valet, we find creative ways to move people, business, and communities forward. We partner with some of the world's leading companies to create personalized transportation systems and hospitality experiences. We go above and beyond to remove stress in all interactions and make things a little easier for all we serve.\nThe Client Experience Coordinator supports the Microsoft transportation program by managing rider feedback, coordinating clear communications, and partnering with internal teams and the client to resolve issues and improve the overall rider experience. This role requires strong customer service, attention to detail, and the ability to turn feedback and program updates into timely, professional communication for riders, drivers, and client stakeholders.\nCompensation:\nFixed: $80,168 / year \nAnnual performance bonus based on company and individual goals \nBenefits:\nMedical, Dental, Vision & Life Insurance \n401(k) Retirement Plan with Company Match \nPaid Time Off (PTO) accrues in accordance with company policy and may be used for vacation, personal, or sick time. Team Members are eligible to accrue up to 80 hours (10 days) of PTO annually, with increased accrual opportunities based on years of service. \nOne paid personal day annually. 8 hours for full-time Team Members and 4 hours for part-time Team Members. \nHoliday pay for seven Company-Observed Holidays annually \nResponsibilities:\nSupport client with locations in WA and CA by responding to rider feedback received across multiple platforms within 48 hours, providing relevant information and resolution details. \nInvestigate rider feedback using cross-functional partnerships, data, and technology to identify root causes and support resolution. \nPartner with the client to develop and coordinate rider communications and signage. \nSupport the development of client presentations, business reviews, and proposals. \nDevelop and coordinate driver communications on relevant program updates and topics. \nTrack feedback trends and offer recommendations for program improvement for both programs \nPerform other duties as assigned. \nRequirements:\nBachelor's degree in Communications, Business Administration or equivalent \n3+ years of digital customer service experience \n2+ years of experience working with ServiceNow or similar ticketing systems \nDemonstrated experience using Microsoft Outlook to manage professional email communication \nExcellent written and verbal communication \nExperience working in the transportation industry preferred \nEnjoy people and excel at customer service \nAble to communicate proficiently in English \nTransWest Culture: Come join our close-knit team. We enjoy having summer BBQ’s, holiday parties, games, contests and so much more at our bus yards and in the office.\nOur Commitment to Diversity, Equity, Inclusion, and Belonging: At TransWest, we pride ourselves on building a diverse workforce and collaborative spaces where people of different lived experiences, backgrounds, abilities, and identities can thrive. Everyone on the team at TransWest emphasizes and practices our core values every day that are based on continued growth, reliability, safety, caring for our work, clients, and each other. Our commitment to diversity, equity, and inclusion is an evolving area where we will continue to listen and learn from our team members, business partners, community partners, and thought leaders to optimize our impact.","description_format":"text","description_chars":3580,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport","Road Transport"],"lifecycle":[{"event":"open","at":"2026-10-15T21:47:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":63,"reasons":["conf:1","win:early"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":80168,"is_top_pay":true},"html_url":"https://alion.io/job/transwest-client-experience-coordinator","json_url":"https://alion.io/job/transwest-client-experience-coordinator.json","meta":{"generated_at":"2026-10-16T07:03:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4867,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3863660},"rest":"https://alion.io/mcp/rest/get_company?id=3863660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftranswest-client-experience-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftranswest-client-experience-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftranswest-client-experience-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transwest-client-experience-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftranswest-client-experience-coordinator"}]}