{"id":1501987,"url":"https://alion.io/job/transwestern-front-desk-agent","title":"Front Desk Agent","company":{"id":1962706,"name":"Transwestern","domain":"transwestern.com","url":"https://alion.io/company/transwestern-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":31,"ghost_share":0,"stale_share":0.71,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":71000,"period":"year","method":"role_country_seniority_unknown","sample_n":10823},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-08-19T00:00:00Z","employer_posted_date":"2026-08-19","last_verified_at":"2026-10-25T07:47:15Z","board_verified":true,"closed_at":null,"days_open":67,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":67},"description":"Join the team at Hotel Granduca and help create unforgettable experiences in the heart of Houston, Texas. As a luxury boutique hotel and a proud Transwestern Hospitality Group property, Hotel Granduca blends timeless European elegance with warm Texas hospitality.\nWe offer exciting hotel careers and hotel jobs for individuals who are passionate about service, creativity, and excellence. Here, your talent is valued, your growth is supported, and your work makes a meaningful impact-every day.\nIf you’re inspired by exceptional service and a culture rooted in teamwork, professionalism, and pride in delivering memorable guest experiences, we invite you to apply and begin a rewarding career journey with Hotel Granduca.\nPOSITION SUMMARY:\nAs a Front Desk Agent, you will be the first point of contact for our guests, delivering exceptional service that reflects the luxury and sophistication of the Hotel Granduca brand. You will ensure a seamless check-in and check-out process, manage reservations, provide tailored concierge services and detailed information regarding the hotel’s amenities and local attractions.\nPOSITION ESSENTIAL FUNCTIONS:\nGreet guests with professionalism and hospitality, ensuring a smooth check-in and check-out experience.\n\nProactively follow up post check-in to ensure guest satisfaction. Provide concierge recommendations for dining, attractions, and events.\n\nLog guest requests accurately and coordinate with internal departments to fulfill these requests to ensure a seamless stay.\n\nHandle incoming reservation calls, emails, and walk-ins with professionalism.\n\nManage bookings, availability, rates, and promotions in the Property Management System.\n\nProcess room assignments, payment authorizations, and special requests.\n\nUpdate and maintain guest profiles and reservation notes.\n\nAssist with PBX operations, including routing incoming calls to the appropriate departments or personnel as needed.\n\nManage payment processing and ensure accuracy in all transactions.\n\nBalance daily cash and credit card totals according to cashiering policies.\n\nComplete shift checklists, logs, and reports.\n\nAssist with basic night audit tasks as assigned.\n\nDeliver guest mail, messages, and packages promptly.\n\nCommunicate effectively with team members, including but not limited to housekeeping, in-room dining, and engineering.\n\nMaintain organization and cleanliness of the front desk and lobby areas.\n\nFollow hotel emergency procedures and fire safety protocols.\n\nRemain vigilant to any guest safety concerns and report all issues immediately to the appropriate personnel.\n\nParticipate in VIP welcome efforts and special guest arrangements.\n\nOther duties as assigned.\n\n POSITION REQUIREMENTS:\nHigh school diploma or equivalent is required.\n\nHospitality or customer service training is a plus.\n\nPrevious experience in a luxury hotel or high-end customer service environment is preferred.\n\nExperience with front desk, concierge, or PBX operations is a plus.\n\nProficiency in hotel property management systems (Opera preferred).\n\nFamiliarity with basic Microsoft Office software (Microsoft Word, Outlook)..\n\nKnowledge of telephone systems and front office technology.\n\nExceptional interpersonal and communication skills.\n\nExhibit a professional and guest-centric approach.\n\nTime management and multitasking abilities.\n\nAttention to detail, excellent organizational skills, and ability to operate in high-pressure situations.\n\nAbility to build rapport with guests and resolve concerns effectively.\n\nMultilingual abilities a plus (English required).\n\nAbility to lift and carry up to 25 lbs.\n\nFrequent walking and standing for extended period.\n\nOccasional bending, twisting, and reaching.\n\nFrequent use of verbal communication, hearing, and visual focus is required to effectively interact with guests and team members.\n\nHotel Granduca operates 24 hours a day, 7 days a week. Scheduling may vary based on operational needs, including shifts, start times, and total hours worked per week.\n\nWORK SHIFT:\nLOCATION:\nHouston, TXABOUT US\nOur firm is built on a shared purpose: Empowering good people to do extraordinary things together. We hire smart, passionate, hard-working people who value both collaboration and independence. United by our brand promise, we own the outcome for clients, investors and partners. Learn more at transwestern.com.\nAll candidates selected for an offer of employment are subject to pre-employment background checks, which may include criminal history, education verification, motor vehicle records, credit history, and professional license verification. In addition, your employment with Transwestern is subject to successfully passing a drug screen check prior to you starting with the firm.\n#HG","description_format":"text","description_chars":4735,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Property Development","Commercial Real Estate"],"lifecycle":[{"event":"open","at":"2026-09-30T04:24:35Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.373,"p_room":0.36,"age_days":67,"expected_fill_days":41,"reasons":["conf:2","stale_co","win:tail","crowd:"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/transwestern-front-desk-agent","json_url":"https://alion.io/job/transwestern-front-desk-agent.json","meta":{"generated_at":"2026-10-25T22:30:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31796,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1962706},"rest":"https://alion.io/mcp/rest/get_company?id=1962706"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftranswestern-front-desk-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftranswestern-front-desk-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftranswestern-front-desk-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transwestern-front-desk-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftranswestern-front-desk-agent"}]}