Customer Success Engineer
First seen by Alion on Sep 2, 2026.
Location : Bangalore
Exp : 5+ Yrs
Job Description :
Key Deliverables & Technical Scope :
Your technical deliverables will be executed across four main categories tailored to Palo Alto Networks SASE products :
- Technical Alignment : Conduct environmental maturity assessments, technical gap analyses, and periodic executive reviews.
- Configuration Assistance : Analyze current setups, implement best practice recommendations, and onboard new use cases like cloud accounts or runtime integrations.
- Operational Assistance : Deliver health checks (e.g., attack surface hygiene mapping) and review automation workflows.
- Security Optimization : Assess and tune security policies, review vulnerabilities, and provide remediation as per the guidance from products and engineering teams.
Qualifications & Skills Experience :
- 5+ years of industry experience in Customer Success Engineering, Technical Account Management, or similar roles supporting enterprise networks.
- 5+ years of hands-on experience designing, deploying, and managing large enterprise networks in real-time.
- The "Hybrid Mindset" : Possess the analytical brain of an Operations Lead paired with the "code-first" problem-solving skills of an Engineer.
- AI & Automation Adopter : Forward-thinking professional with a proven ability to embrace artificial intelligence and create automation to eliminate repeatable tasks, streamline workflows, and drive new efficiencies in internal processes.
- A proven track record of driving customer adoption, retention, and expansion.
Technical Proficiency :
- SASE Ecosystem Expertise : Advanced knowledge of the complete SASE ecosystem, including SD-WAN, ZTNA, SWG, FWaaS, CASB, Data Loss Prevention (DLP), and sophisticated routing protocols (BGP).
- Proven understanding of the Security Life Cycle / Attack Life Cycle and relevant security concepts, along with experience using security products to prevent network attacks and data breaches.
- Strong experience with SQL and data visualization tools like Tableau, Looker, or Snowflake.
- Familiarity with CRM/CS platforms (Salesforce, Gainsight).
- Advanced understanding of TCP/IP, SSL/IPSec VPNs, PKI, and troubleshooting tools like tcpdump and Wireshark.
- Detailed understanding of NOC/SOC operational requirements, the Security/Attack Life Cycle, and Sandboxing technologies.
- Certifications : SSE, PCNSE, CCNP, CCSP, and CISSP certifications are highly preferred.
Skills
Palo Alto Firewall, Network Infrastructure, Network Security, Vulnerability Management, SDWAN, DLP, Routing Protocols, CCNP, TCP/IP, VPN