{"id":3569382,"url":"https://alion.io/job/travefy-implementation-lead","title":"Implementation Lead","company":{"id":182820,"name":"Travefy","domain":"travefy.com","url":"https://alion.io/company/travefy","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":90000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-31T09:38:08Z","employer_posted_date":null,"last_verified_at":"2026-10-31T09:38:08Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Travefy is at the center of operations for modern travel agencies.\nMore than 50,000 travel agencies and advisors run their business on Travefy. They design stunning trips and itineraries, manage clients with our CRM, market their brand, and handle the back office, from invoices and forms to commissions, all in one place. We bring together everything an agency needs to grow, so advisors can look like pros and spend more time wowing their clients.\nA new generation of advisors is entering the industry, and the opportunity to shape how leisure travel is sold has never been greater. Join us in building the tools that power an industry.\nAbout the RoleAs our Implementation Lead, you’ll own the execution and operational excellence that takes partners and agencies from a signed contract to successful launch. This role levels up the onboarding and implementation experience for our customers, plays a critical role in their success, and puts you at the center of many of Travefy’s largest and most pivotal projects.\nThis is a high-agency role, with broad exposure. You will run enterprise, host agency, API/white-label and business development partner rollouts (such as insurance and booking providers) end to end: the plan, the data migration, the technical setup, the onboarding and the go-live. We want someone we can trust to truly own an implementation, deliver it at a high standard, and turn every rollout into a repeatable playbook.\nFor your first six months, you’ll focus on onboarding our largest host agencies. From there, the role grows to cover data migrations and processes for agencies of every size, plus the technical onboarding of partners such as travel insurance providers and API users. This is an operational role: our Strategic Accounts team owns the customer relationship, and you own getting the customer live and adopting.\nHow you’ll be measured: time from signature to live, adoption against each partner’s ramp target, and partner CSAT.\nWhat You’ll OwnImplementation project management\nBe a key point of contact for a defined group of new customers alongside their account manager, running each agency, host agency and enterprise rollout end to end: kickoff, migration, parallel testing, key training and go-live\n\nSet timelines and milestones with each customer, follow up to keep them moving, and drive activation so customers complete the activities that show they’re adopting Travefy, not just attend training\n\nRun the weekly partner status meeting and own the risk list, escalating major concerns early and keeping internal stakeholders updated\n\nSay “no” or “not yet” to partners when needed, and advocate internally for what each rollout needs\n\nManage the full implementation cycle end to end, from contract handoff through onboarding, launch, and adoption\n\nCollaborate closely with account management and Travefy leadership on goals and customer relationships; this role works directly with company leadership\n\nTechnical setup and API expertise\nBe a Travefy Expert. Understand our API and system architecture with sufficient depth to answer partners’ technical questions alongside a CX team that keeps building its own technical capabilities, and know when to escalate to Engineering or Account Management\n\nCoordinate the technical onboarding of partners such as travel insurance providers and API users, translating between their IT teams and ours\n\nOwn data migration and field mapping (contacts, duplicates, bookings), and coordinate bulk account, team, billing and subscription setup with the account manager\n\nHandle SSO troubleshooting, day-to-day technical questions from partners, and the technical admin requests from Account Management that land in Product Triage today\n\nTraining and enablement\nDesign, and where necessary, lead initial client and team onboarding training, with a view to hand ongoing sessions to our CX trainers\n\nRun partner staff trainings, agent webinars, and office hours, especially on the back office (commissions, reconciliation)\n\nWrite clear agent communications for rollouts reaching thousands of advisors, and coordinate with RevOps on routing and welcome emails for bulk launches\n\nPlaybooks and services\nBuild a standard implementation playbook (kickoff, data mapping, parallel testing, training plan, agent comms, go-live checklist and handoff), including our API and white-label process, and adapt or add tools to support it\n\nDefine handoffs and SLAs from Sales into implementation and from implementation into Strategic Accounts and CX, with the materials those teams use after go-live\n\nHelp build our services portfolio, starting with migrations\n\nWhat Success Looks LikeFirst 30 Days. You know the product deeply, especially the back office and the API. You have built in-depth historical knowledge of our largest rollouts, and you are helping lead the way on our next major host agency implementation.\nFirst 60 Days. You are running that implementation end to end through testing and cutover, and supporting a recent partner through its first back-office payroll. You own bulk partner setup and are driving small to mid-size implementations on your own.\nFirst 90 Days. You own a defined group of new customers end-to-end, with timelines set and customers actively adopting Travefy. You have delivered a standard implementation playbook and defined the handoffs and SLAs from Sales and into Strategic Accounts and CX. Product no longer fields routine API questions, and you are actively improving our processes. You are empowered to put ideas from your past experience to work and you’re proactively finding opportunities to do so.\nWhat We’re Looking ForYou’re a high-agency generalist who’s run B2B SaaS implementations from kickoff to go-live, and is ready to own them, and the playbook behind them, at a growing company.\nMust-Haves\n2+ years as a technical implementation specialist, technical account manager or technical project manager at a SaaS company, including project management of implementations or onboarding\n\nHands-on experience with integrations and APIs, data migration, field mapping, bulk setup, SSO and admin tools\n\nYou’re not afraid of complex projects with multiple moving parts and multiple teams involved\n\nA process builder who creates standardized playbooks and processes\n\nStrong cross-functional coordination and risk management; you surface major concerns early and get buy-in across teams\n\nConfident presenting and training customers, and calm and credible with agency leadership\n\nOrganized, clear in writing and customer-oriented: you document everything and build the trust that carries a relationship through a “no” or a delay\n\nNice-to-Haves\nTravel industry experience, especially with host agency operations and back-office systems (commissions, reconciliation, advisor payroll). This is a major advantage: it means a faster ramp-up\n\nExperience implementing API or white-label partnerships, or building a services offering such as data migrations\n\nExperience writing customer communications for large user bases\n\nHow You WorkOwnership mindset. You take full accountability for your implementations, from kickoff to the day the customer is live and adopting. You identify what needs to happen and make it happen, without waiting to be asked. When a rollout needs help, you raise it early, with a recommendation in hand.\nCritical thinking and problem solving. You get to the root of an issue and find a path forward, even when the answer isn’t documented. You weigh the tradeoffs, make sound calls on your own, and know when a question needs Engineering or Account Management. You spot risks before they become problems.\nIs a craftsperson. You bring deep skill to your work, take pride in it and keep getting better. If you haven’t been trained on something, you go learn it. You explain technical concepts clearly to non-technical stakeholders and turn partner requirements into clear plans.\nCross-functional fluency. You build trust with Sales, Product, Engineering, RevOps and CX, and you are comfortable advocating for what a rollout needs. You bring the right people in at the right time and keep everyone aligned on the plan. You work through disagreements directly, so customers never feel the seams between teams.\nShows up for teammates. Your teammates can count on you. You do what you say you’ll do, share what you know, and step in when someone needs a hand. When something’s off, you say so directly and kindly and work on the fix together, and you celebrate the wins with them.\nCompensation & Details\nOn Target Earnings: $90,000 – $100,000 depending on experience ($75,000 – $85,000 base plus performance compensation).\n\nLocation: Remote anywhere in the United States, or hybrid from our Lincoln, NE, Omaha, NE or Pennington, NJ office.\n\nWhy Join Travefy\nImpact. At Travefy, our mission is to power travel professionals' success. Your work directly supports thousands of travel advisors who are building businesses doing what they love—crafting unforgettable travel experiences.\nInnovation + Ownership. We’re a fast-moving company where team members have real ownership and influence. Your ideas will shape how our organization operates and scales.\nPeople are our Priority. We believe in kindness, curiosity, and collaboration. We value diverse perspectives, celebrate wins together, and support each other through challenges.\nGrowth & Learning. As we scale, you’ll scale with us. You’ll have the autonomy to expand your scope, tackle new challenges, and shape your role as the company evolves.\nFlexibility & Balance. We support both remote work and strong office cultures in Nebraska and New Jersey. Whether you’re collaborating in person or working from home, we’re focused on creating an environment where people can do their best work.\nWhat We Offer\nCompetitive cash compensation\n\nFlexible Time Off + Annual Travel Stipend\n\nHealth, Dental & Vision insurance for you and your family\n\n401(k) with automatic company contribution\n\nAnnual team retreats to exciting destinations\n\nTechnology, learning budgets, and more!\n\nAt this time, we’re not considering applicants who need any immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States.\nTravefy does not accept unsolicited resumes from recruiters or employment agencies. \nSalary: $90,000 - $100,000 OTEOriginally posted on Himalayas","description_format":"text","description_chars":10381,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible time off","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Travel Agencies","Travel Technology"],"lifecycle":[{"event":"open","at":"2026-10-31T14:28:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":7,"reasons":["seen:1","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":false},"html_url":"https://alion.io/job/travefy-implementation-lead","json_url":"https://alion.io/job/travefy-implementation-lead.json","meta":{"generated_at":"2026-11-03T03:58:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5486,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":182820},"rest":"https://alion.io/mcp/rest/get_company?id=182820"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftravefy-implementation-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftravefy-implementation-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftravefy-implementation-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/travefy-implementation-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftravefy-implementation-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3569382}},{"tool":"search_jobs","arguments":{"company":"travefy.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3569382},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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