{"id":1148085,"url":"https://alion.io/job/travelers-associate-it-ops-specialist","title":"Associate IT Ops Specialist","company":{"id":3965,"name":"Travelers","domain":"travelers.com","url":"https://alion.io/company/travelers","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":24,"ghost_share":0,"stale_share":0.667,"repost_share":0.042,"time_to_fill_p50_days":32,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Omaha, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":57900,"max":95600,"currency":"USD","period":"year","gross":null,"usd_annual":95600},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-23T16:20:28Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T09:57:51Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Who Are We?\nTaking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.\nJob Category\nTechnologyCompensation Overview\nThe annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.\nSalary Range\n$57,900.00 - $95,600.00Target Openings\n1What Is the Opportunity?\nProvides support surrounding Host, Distributed, Network, Voice technologies or Print Center Operations. The incumbent applies experience and technical expertise to ensure high level of customer service and satisfaction, product quality, and timeliness of product, technical and/or business deliverables. The incumbent has technical background in one of the four disciplines and is proficient in supporting at least one product and/or tool. This is a first shift weekend (Saturday thru Wednesday)position based full time in our Omaha, NE office. Applicants must be authorized to work for ANY employer in the US. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, this this role.What Will You Do?\nProvides support for at least one product and/or tool in the Host, Distributed, Network, Voice and Printing environments.\nResolves incidents and issues associated with Host, Distributed, Network, Voice, Tape and/or Output Processing products and/or tools with direction from senior specialists and/or management and escalates incidents/problems when necessary by following established processes and procedures.\nProvides quality customer service to all areas within IT Operations as well as the entire IT organization and business customers.\nProvides technical assistance to senior team members when complex problems and/or issues are escalated.\nExecutes changes relating to Host, Distributed, Network, Output Processing or Voice to include product database administration, hardware and software installations, upgrades, removals, reconfigurations, repairs and/or re-cabling.\nBe able to lift up to 40lbs, climb ladders, run cables, and work in tight crawl spaces.\nPosition may be in a 24/7 operation and require alternative work schedules.\nThis is a weekend (Saturday thru Wednesday) onsite, first shift position\nPosition may require on-call support.\nPerform other duties as assigned. \nWhat Will Our Ideal Candidate Have?\n1 year experience in at least one technology, Distributed, Network, Host, and/or Voice.\nPrior technical experience in operations.\nBe a self starter.\nExperience with Office Suite (Word, Outlook, Excel, Powerpoint).\nTechnical Knowledge:\nAbility to be proficient in at least one product, tool and/or process in one discipline.\nAble to resolve routine problems with some supervisory direction.\nPosition may require a working knowledge of at least one aspect of output processing, printing, assembly, and USPS pre-processing, as well as knowledge of output quality and document integrity control systems.\nValue People:\nDemonstrates a balanced view of own strengths and weaknesses.\nLeverages strengths and works to improve in or manage areas of weakness.\nAble to learn and apply new concepts.\nBusiness Knowledge and Partnership:\nHas a fundamental working knowledge of both the business area of assignment and how IT impacts specific business areas as it relates to job responsibilities.\nExecution:\nThe individual must be able to initiate solutions to routine technical problems and deficiencies.\nMust be able to resolve less complex problems in at least one discipline.\nEscalate problems to management and involve expert technicians when the situation warrants according to established procedures.\nContinuous Improvement Mindset:\nPresents new ideas to automate manual processes for improving processing integrity and increase environmental stability and reliability.\nCandid Collaboration and Communications:\nGood written and oral communication skills.\nWorks well in a team environment.\nSpeed and Flexibility:\nAdapts well to changing priorities.\nAble to complete routine tasks within established timelines.\nWhat is a Must Have?\nHigh school diploma or equivalent.\nAble to work independently.\nWhat Is in It for You?\nHealth Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.\n Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.\nPaid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.\nWellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.\nVolunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.\nEmployment Practices\nTravelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.\nIn accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.\nIf you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.\nTravelers reserves the right to fill this position at a level above or below the level included in this posting.\nTo learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.","description_format":"text","description_chars":6892,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Insurance"],"lifecycle":[{"event":"open","at":"2026-09-23T16:20:28Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":32,"reasons":["conf:6","win:early","comp:junior,brand"],"computed_at":"2026-09-23T22:22:23Z"},"pay":{"stated_usd_annual":95600,"is_top_pay":true},"html_url":"https://alion.io/job/travelers-associate-it-ops-specialist","json_url":"https://alion.io/job/travelers-associate-it-ops-specialist.json","meta":{"generated_at":"2026-09-23T22:22:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}