{"id":2037880,"url":"https://alion.io/job/travelers-auto-claim-coordinator","title":"Auto Claim Coordinator","company":{"id":3965,"name":"Travelers","domain":"travelers.com","url":"https://alion.io/company/travelers","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":35,"ghost_share":0,"stale_share":0.686,"repost_share":0.029,"time_to_fill_p50_days":33,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":39200,"max":64700,"currency":"USD","period":"year","gross":null,"usd_annual":64700},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T16:48:27Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-29T07:16:14Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Who Are We?\nTaking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.\nJob Category\nClaimCompensation Overview\nThe annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.\nSalary Range\n$39,200.00 - $64,700.00Target Openings\n5What Is the Opportunity?\nAs an Auto Salvage Coordinator, you will play a critical role in managing the end-to-end salvage process, ensuring timely and compliant disposal of total loss vehicles while maximizing asset recovery value. In this role, you will collaborate closely with salvage vendors, appraisers, and claim handlers to coordinate title work, manage vendor expenses, and uphold state titling laws and regulations. Your attention to detail and organizational expertise will directly contribute to accurate claim file management and outstanding customer outcomes.What Will You Do?\nPrepare and process title documentation and required paperwork for timely submission to the appropriate salvage vendor.\nEvaluate and determine the most appropriate disposal method for salvage assets in accordance with applicable state titling laws and regulations. Establish follow-up activities to ensure prompt and efficient sale of the asset.\nReview and audit vendor invoices to ensure accurate and appropriate expense management. Proactively review invoices for billing discrepancies, and engage the salvage vendor, Appraiser or Claim Handler to assist in negotiation to achieve fair and reasonable outcomes.\nReview credit and debit transactions posted to the claim file to ensure accuracy.\nVerify proper execution of inbound titling documents, and appropriately process payments for customers. Resolve improperly executed title documents and proactively contact relevant parties to obtain missing or incomplete transferable ownership documentation, including keys, to successfully resolve the salvage.\nEstablish minimum bids utilizing the salvage vendor pricing system, entering accurate data to ensure reliable pricing results. Provide counter bids as appropriate and re-list vehicles in accordance with established office guidelines to maximize recovery value.\nReview auto sale listings to verify accuracy of sale data including loss type, area of damage, vehicle year, make, model, and percentage of damages. Evaluate vehicle photos for image quality, OEM or aftermarket parts, missing equipment, inconsistencies with accident facts or auto appraisal, and odometer readings where applicable.\nPerform sale price audits by monitoring internet auto auctions to validate sale prices against gross proceeds and ensure competitive asset returns.\nMaintain accurate and up-to-date salvage capture screens throughout the claims process and document all claim file activity not captured within the system, ensuring current and precise data integrity at all times.\nManage left-with-owner (LWO) vehicle dispositions and resolve associated title issues in accordance with local office workflows and procedures.\nPerform other duties as assigned. \nWhat Will Our Ideal Candidate Have?\nAssociate’s Degree or Bachelor’s Degree with 2 years of work and/or customer service related experience.\nBasic understanding of insurance principles and terminology.\nAbility to thrive in a high-volume, fast-paced environment while effectively analyzing situations, exercising sound judgement, and making effective decisions.\nStrong organizational skills with the ability to manage multiple tasks simultaneously and consistently meet deadlines.\nStrong verbal and written communication skills with the ability to convey information clearly and professionally.\nStrong attention to detail with a commitment to accuracy and data integrity across all aspects of the role.\nProficiency in technology tools including Microsoft Word, Excel, email, web-enabled applications, and database software.\nWhat is a Must Have?\n• High School Diploma or GED with one year of work or customer service related experience OR Bachelor's Degree.\nWhat Is in It for You?\nHealth Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.\n Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.\nPaid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.\nWellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.\nVolunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.\nEmployment Practices\nTravelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.\nIn accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.\nIf you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.\nTravelers reserves the right to fill this position at a level above or below the level included in this posting.\nTo learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.","description_format":"text","description_chars":6818,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-10-07T16:48:27Z"}],"visa":[],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":1,"p_active":0.523,"p_room":0.9,"age_days":21,"expected_fill_days":33,"reasons":["conf:3","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":64700,"is_top_pay":true},"html_url":"https://alion.io/job/travelers-auto-claim-coordinator","json_url":"https://alion.io/job/travelers-auto-claim-coordinator.json","meta":{"generated_at":"2026-10-29T16:11:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24143,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3965},"rest":"https://alion.io/mcp/rest/get_company?id=3965"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftravelers-auto-claim-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftravelers-auto-claim-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftravelers-auto-claim-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/travelers-auto-claim-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftravelers-auto-claim-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2037880}},{"tool":"search_jobs","arguments":{"company":"travelers.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2037880},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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