{"id":2393723,"url":"https://alion.io/job/travelers-claim-representative-general-liability-2","title":"Claim Representative, General Liability","company":{"id":3965,"name":"Travelers","domain":"travelers.com","url":"https://alion.io/company/travelers","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":40,"ghost_share":0,"stale_share":0.55,"repost_share":0.025,"time_to_fill_p50_days":33,"computed_at":"2026-10-19T05:45:15Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Centennial, United States","Lake Oswego, United States","Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":67000,"max":110600,"currency":"USD","period":"year","gross":null,"usd_annual":110600},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-12T22:00:20Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-20T00:51:39Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Who Are We?\nTaking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.\nJob Category\nClaimCompensation Overview\nThe annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.\nSalary Range\n$67,000.00 - $110,600.00Target Openings\n1What Is the Opportunity?\nAs a Claim Rep, General Liability, you will be responsible for managing and investigating low to moderate complexity injury and/or property damage claims including customer contact, determining coverage, evaluating liability, assessing damages, establishing timely reserves, and issue timely and accurate payments within appropriate authority and oversight.In this fast-paced, detail-oriented and customer-focused role, you will work closely with customers, claimants, attorneys, and other parties to ensure claims are resolved accurately and efficiently while maintaining a high level of professionalism, empathy, and service.\nYou may provide training and coaching to less experienced claim professionals.\nAs of the date of this posting, Travelers anticipates that this posting will remain open until 11/25/2026.\nWhat Will You Do?\nManage an active caseload of injury and/or property damage claims from first notice of loss through resolution within level of authority. Typically, handles low to moderately complex personal and/or business insurance liability claims which may include coverage disputes and contractual indemnity issues.\nGather and thoroughly investigate information by contacting all relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves in accordance with policy terms and management guidance. Leverage internal resources, as appropriate.\nProvide timely and professional communication to customers, opposing counsel, third-party vendors, internal stakeholders, and other parties.\nNegotiate with multiple constituents (e.g., claimants, attorneys, representatives) and convey claim settlements within authority and issue payments timely and accurately.\nHandle low complexity litigation.\nMaintain accurate records of claim activity in claim management systems.\nAdapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.\nAcquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job.\nPerform other duties as assigned. \nWhat Will Our Ideal Candidate Have?\nBachelor’s Degree.\nTwo years of liability, bodily injury or comparable experience.\nActive adjuster license, where required by state law.\nExperience with claims management systems, with advanced skills in Microsoft Office and enterprise technology systems and platforms.\nExcellent verbal and written communication skills with the ability to convey information clearly and professionally to multiple stakeholders.\nAbility to analyze situations, exercise sound judgement, make effective decisions.\nExceptional customer service skills and commitment to providing a positive experience for customers; ability to manage difficult conversations with empathy and professionalism.\nStrong attention to detail and organizational skills with the ability to manage a high-volume workload and prioritize effectively.\nProven conflict resolution and negotiation skills; ability to handle complex or disputed claims and negotiate settlements.\nAbility to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while always taking accountability for decisions.\nStrong understanding of insurance principles and terminology, with working knowledge of state insurance regulations, claim handling requirements, and fair claims practices.\nDemonstrated ability comprehend and analyze policy language.\nAbility to quickly learn from experience and apply it to new situations with speed and flexibility.\nWhat is a Must Have?\nHigh School Diploma or GED.\nOne year of bodily injury liability, property damage liability, or comparable claim related experience or successful completion of required Travelers Claim Representative training program.\nWhat Is in It for You?\nHealth Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.\n Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.\nPaid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.\nWellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.\nVolunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.\nEmployment Practices\nTravelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.\nIn accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.\nIf you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.\nTravelers reserves the right to fill this position at a level above or below the level included in this posting.\nTo learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.","description_format":"text","description_chars":7072,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-10-12T22:00:20Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.609,"p_room":1,"age_days":6,"expected_fill_days":33,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":110600,"is_top_pay":false},"html_url":"https://alion.io/job/travelers-claim-representative-general-liability-2","json_url":"https://alion.io/job/travelers-claim-representative-general-liability-2.json","meta":{"generated_at":"2026-10-20T02:57:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3231,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3965},"rest":"https://alion.io/mcp/rest/get_company?id=3965"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftravelers-claim-representative-general-liability-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftravelers-claim-representative-general-liability-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftravelers-claim-representative-general-liability-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/travelers-claim-representative-general-liability-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftravelers-claim-representative-general-liability-2"}]}