{"id":2462033,"url":"https://alion.io/job/travelers-inside-auto-appraiser-2","title":"Inside Auto Appraiser","company":{"id":3965,"name":"Travelers","domain":"travelers.com","url":"https://alion.io/company/travelers","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":36,"ghost_share":0,"stale_share":0.528,"repost_share":0.028,"time_to_fill_p50_days":33,"computed_at":"2026-10-24T06:02:35Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Richardson, United States","Houston, United States","Tampa, United States","Atlanta, United States","Orlando, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":63800,"max":105400,"currency":"USD","period":"year","gross":null,"usd_annual":105400},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-13T17:34:07Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-22T04:19:37Z","board_verified":false,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Who Are We?\nTaking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.\nJob Category\nClaimCompensation Overview\nThe annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.\nSalary Range\n$63,800.00 - $105,400.00Target Openings\n1What Is the Opportunity?\nAs an Inside Auto Appraiser, you are responsible for virtually inspecting damaged vehicles, estimating repair costs, working with our direct repair partners to address vehicle owner damages, and determining and settling the actual cash value of total loss vehicles to ensure accurate and timely claim settlements. For this role, you will need to have a high level of technical expertise in vehicle damage assessment, strong customer service skills, and the ability to work independently in a fast-paced environment. This position will serve as a technical resource for auto claim staff and will provide advice and direction to claim professionals on claim damages to achieve optimal outcomes.What Will You Do?\nReview and assess vehicle damage resulting from accidents, weather events, or other covered losses by conducting thorough virtual inspections.\nPrepare accurate repair estimates using industry-standard estimating software to determine the cost of parts, labor, and materials required to restore vehicles to pre-loss condition.\nEvaluate and settle vehicle total losses by determining actual cash value (ACV) through market research, comparable vehicle analysis, and application of appropriate valuation tools and methodologies.\nNegotiate repair costs and settlements with body shops, customers, and third-party claimants to reach fair and timely resolutions while maintaining quality repair standards.\nIdentify and document pre-existing damage, prior repairs, and potential fraud indicators to ensure accurate claim evaluation and protect company interests.\nCollaborate with Direct Repair partners, claim representatives, body shops, and vendors to coordinate repairs, authorize supplements, and resolve coverage or repair-related issues.\nProvide exceptional customer service by explaining the appraisal process, answering questions, and keeping vehicle owners informed throughout the claim lifecycle.\nAdapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.\nMay deploy to on-site inspections and have the ability to transport to meet with customers.\nPerform other duties as assigned. \nWhat Will Our Ideal Candidate Have?\nBachelor’s Degree.\nActive adjuster license, where applicable.\nTwo years of auto physical damage appraisal experience.\nProficient in claims management and estimating software, with advanced skills in Microsoft Office and enterprise technology systems and platforms.\nStrong verbal and written communication skills with the ability to convey information clearly and professionally.\nAbility to exercise sound judgement and make effective decisions.\nExceptional customer service skills and commitment to providing a positive experience for customers throughout the claim process.\nStrong attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively in a fast-paced environment.\nDemonstrated conflict resolution skills; ability to facilitate productive discussions and reach equitable outcomes.\nAbility to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while always taking accountability for decisions.\nBasic understanding of insurance principles and terminology, state insurance regulations and claim handling requirements.\nAbility to quickly learn from experience and apply it to new situations with speed and flexibility.\nWhat is a Must Have?\nHigh School Diploma or GED required.\nOne year of auto physical damage appraisal or comparable claim related experience or successful completion of required Travelers Claim Representative training program.\nWhat Is in It for You?\nHealth Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.\n Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.\nPaid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.\nWellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.\nVolunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.\nEmployment Practices\nTravelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.\nIn accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.\nIf you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.\nTravelers reserves the right to fill this position at a level above or below the level included in this posting.\nTo learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.","description_format":"text","description_chars":6846,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-10-13T17:34:07Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.583,"p_room":1,"age_days":10,"expected_fill_days":33,"reasons":["conf:49","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":105400,"is_top_pay":true},"html_url":"https://alion.io/job/travelers-inside-auto-appraiser-2","json_url":"https://alion.io/job/travelers-inside-auto-appraiser-2.json","meta":{"generated_at":"2026-10-24T21:27:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31512,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3965},"rest":"https://alion.io/mcp/rest/get_company?id=3965"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftravelers-inside-auto-appraiser-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftravelers-inside-auto-appraiser-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftravelers-inside-auto-appraiser-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/travelers-inside-auto-appraiser-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftravelers-inside-auto-appraiser-2"}]}