{"id":3227092,"url":"https://alion.io/job/travelers-unit-manager-general-liability-2","title":"Unit Manager, General Liability","company":{"id":3965,"name":"Travelers","domain":"travelers.com","url":"https://alion.io/company/travelers","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":40,"ghost_share":0.025,"stale_share":0.625,"repost_share":0.025,"time_to_fill_p50_days":34,"computed_at":"2026-11-10T06:52:35Z"}},"role":"HR","role_family":"HR","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hartford, United States","Albany, United States","Buffalo, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":109300,"max":180200,"currency":"USD","period":"year","gross":null,"usd_annual":180200},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-10T07:57:45Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Who Are We?\nTaking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.\nJob Category\nClaimCompensation Overview\nThe annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.\nSalary Range\n$109,300.00 - $180,200.00Target Openings\n1What Is the Opportunity?\nUnder general direction and as a member of local line of business General Liability management team, responsible for product quality and performance for a specific team of claim professionals. Provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review. Serve as a field representative for the Home Office General Liability product, as requested. Reinforce General Liability Vision, Strategies, and Objectives through word and action. Select, lead, mentor, performance manage and develop staff. This job manages staff.What Will You Do?\nAttract, Retain and Develop World Class Talent:\nProactive recruitment of talent; work with management establishing and implementing a strategic staffing strategy.\nEffective orientation and on-boarding.\nManage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.\nWork with management to develop and implement effective training, performance development and succession planning.\nEffective retention planning; proactively manage and respond to turnover.\nEffectively utilize reward system to distinguish top performers and significant achievements.\nProvide Compelling Claim Services:\nEmploy proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.\nDevelop and execute a strategic file management plan that achieves optimal file resolution and business results.\nProvide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.\nReview new notices, ensuring claims are assigned to staff with appropriate skill sets.\nConduct quality file reviews per office/best practices guidelines.\nEstablish/follow up on file reviews per diary instructions, conducting additional reviews.\n(i.e. 180, 360 day reviews), as necessary.\nImplement strategies and initiatives to improve file quality, customer service and manage costs.\nDrive the Information Advantage:\nSuccessfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.\nAchieve Optimal Solutions:\nFocus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.\nOperate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense.\nPartner for Mutual Success:\nDevelop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.\nParticipate in business meetings and agency visits as required.\nIn order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.\nPerform other duties as assigned. \nWhat Will Our Ideal Candidate Have?\nBachelor's degree.\nClaim management experience.\nLeading the Business:\nDrive Results.\nLeads Change.\nExecutes Business Strategy.\nLeading Others:\nAttract Top Talent.\nMaximize Individual Performance.\nHolds Others Accountable.\nAligns Rewards .\nCreates and Sustains a Dynamic Workplace.\nWhat is a Must Have?\nHigh School Diploma or GED.\n3 years claim work experience in at least one line of business.\nWhat Is in It for You?\nHealth Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.\n Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.\nPaid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.\nWellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.\nVolunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.\nEmployment Practices\nTravelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.\nIn accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.\nIf you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.\nTravelers reserves the right to fill this position at a level above or below the level included in this posting.\nTo learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.","description_format":"text","description_chars":6958,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Home office"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-10-25T06:16:17Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.625,"p_room":0.9,"age_days":19,"expected_fill_days":34,"reasons":["conf:5","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":180200,"is_top_pay":true},"html_url":"https://alion.io/job/travelers-unit-manager-general-liability-2","json_url":"https://alion.io/job/travelers-unit-manager-general-liability-2.json","meta":{"generated_at":"2026-11-10T16:54:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4925,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3965},"rest":"https://alion.io/mcp/rest/get_company?id=3965"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftravelers-unit-manager-general-liability-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftravelers-unit-manager-general-liability-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftravelers-unit-manager-general-liability-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/travelers-unit-manager-general-liability-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftravelers-unit-manager-general-liability-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3227092}},{"tool":"search_jobs","arguments":{"company":"travelers.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3227092},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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