{"id":793355,"url":"https://alion.io/job/travellab-it-manager","title":"IT Manager","company":{"id":694391,"name":"Travel Lab","domain":"travellab.com","url":"https://alion.io/company/travellab","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":51000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":22},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Linux","optional":false},{"name":"PCI DSS","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-07-01T09:20:38Z","employer_posted_date":"2026-07-01","last_verified_at":"2026-11-12T06:48:17Z","board_verified":true,"closed_at":null,"days_open":133,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":133},"description":"Our Group Technology Team has an opportunity for an IT Manager. \n\nThe role is responsible for coordinating, planning, and leading all computer-related activities within the organisation. The role ensures the stability, security, scalability, and performance of the company’s IT infrastructure and systems while aligning technology solutions with business objectives.\nThe IT Manager oversees cloud and on-premise environments, drives operational excellence, manages vendor relationships, and leads the IT team to deliver secure, reliable, and efficient technology services that support business continuity and growth.\n(This role is based in Cape Town )\nKey Responsibilities\nIT Infrastructure & Operations\nEnsure all IT systems, platforms, and infrastructure operate effectively with high availability and minimal downtime.\nOversee the maintenance, optimisation, and continuous improvement of IT systems and operational processes.\nManage and support cloud and on-premise infrastructure environments, including migrations and integrations.\nMonitor system performance and implement enhancements to improve reliability, efficiency, and scalability.\nEnsure stable and reliable end-user computing environments across the organisation.\nSecurity & Compliance\nImplement and maintain IT security policies, standards, and controls.\nEnsure systems, networks, and organisational data remain protected against internal and external threats.\nOversee backup, disaster recovery, and redundancy strategies to support business continuity.\nMaintain compliance with relevant security frameworks and standards, including PCI DSS, POPIA, and NIST.\nIdentify, assess, and proactively mitigate IT risks.\nVendor & Service Management\nManage relationships with technology vendors, service providers, and external partners.\nOversee contracts, licensing, renewals, and service delivery performance.\nMonitor and manage Service Level Agreements (SLAs) and ensure timely issue resolution.\nEvaluate and recommend new technologies and solutions to improve performance, reliability, and cost-effectiveness.\nLeadership & Team Management\nLead, mentor, and support the IT team to ensure high performance and alignment with business goals.\nManage resource planning, workload allocation, and team performance across distributed teams and multiple regions.\nFoster a culture of collaboration, accountability, continuous improvement, and service excellence.\nProvide technical guidance and support for complex operational issues.\nStakeholder Management\nCollaborate closely with business stakeholders to understand operational and strategic requirements.\nTranslate technical concepts into clear business language for non-technical stakeholders.\nEnsure IT services effectively support business operations and growth objectives.\nProvide regular reporting and updates on IT performance, risks, and strategic initiatives.\n\nExperience & Qualifications\nMinimum Requirements\nBachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience.\nMinimum of 5 years’ experience in IT infrastructure, systems administration, or IT management roles.\nAdvanced experience working with networking, Linux environments, Google Workspace, Microsoft ecosystems, Microsoft 365, and SharePoint.\nProven experience managing cloud platforms, migrations, and hybrid infrastructure environments.\nStrong understanding of IT infrastructure, including networks, servers, databases, storage systems, and telephony solutions.\nDemonstrated experience managing vendors, stakeholders, and cross-functional teams.\nAdvantageous\nMCSE, MCITP, or equivalent certifications.\nExperience within the travel industry and understanding of airline terminology.\nKey Competencies\nTechnical Competencies\nIT infrastructure management\nCloud platforms and hybrid environments\nCybersecurity and compliance\nSystems administration\nNetworking and telephony\nDisaster recovery and business continuity\nData governance and systems design\nVendor and SLA management\nProject management\nSystems integration and migration\nBehavioural Competencies\nLeadership and people management\nStrategic thinking\nAnalytical and problem-solving ability\nCommunication and stakeholder engagement\nDecision-making under pressure\nAdaptability and resilience\nCollaboration and teamwork\nService orientation\nPlanning and organisational skills\nSuccess Measures\nMaintain secure, stable, and highly available IT environments.\nMinimise downtime and operational disruption.\nEnsure compliance with security and governance standards.\nDeliver efficient and scalable IT solutions that support business growth.\nBuild strong relationships with stakeholders, vendors, and internal teams.\nLead and develop a high-performing IT function.\nImprove service delivery and operational performance through continuous optimisation.\nWorking Relationships\nInternal Stakeholders\nCTO\nEngineering and Product Teams\nOperations Teams\nFinance\nHR\nCustomer Support Teams\nRegional Business Teams\nExternal Stakeholders\nTechnology vendors\nService providers\nSecurity and compliance partners\nTelecommunications providers\nAbout Travelstart\nTravelstart is Africa’s leading online travel agency (OTA) that helps today’s business and leisure travellers search, compare and book the best flight, bus, hotel, car hire, holiday packages and activities all in one place.\nWith a huge focus on affordable travel and simplifying the travel booking experience for our customers, visit the Travelstart website or download the Travelstart app, to find some of the lowest fares around. Pay quickly and safely online with your preferred payment method, and you’re off!\nTravelstart is part of the TravelLab Group.","description_format":"text","description_chars":5694,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Technology"],"lifecycle":[{"event":"open","at":"2026-09-12T04:11:46Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.342,"p_room":0.28,"age_days":132,"expected_fill_days":31,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/travellab-it-manager","json_url":"https://alion.io/job/travellab-it-manager.json","meta":{"generated_at":"2026-11-12T08:27:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17050,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":694391},"rest":"https://alion.io/mcp/rest/get_company?id=694391"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftravellab-it-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftravellab-it-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftravellab-it-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/travellab-it-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftravellab-it-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":793355}},{"tool":"search_jobs","arguments":{"company":"travellab.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":793355},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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