{"id":3488061,"url":"https://alion.io/job/travelpro-customer-account-coordinator","title":"Customer Account Coordinator","company":{"id":1040353,"name":"Travelpro","domain":"travelpro.com","url":"https://alion.io/company/travelpro","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boca Raton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":53000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4386},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-29T17:23:31Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T17:46:09Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Description\nHelp Shape the Future of Modern Mobility\nTravelpro® is evolving - from a trusted legacy luggage brand into a modern, design-led mobility company built for people constantly in motion.\nWe are looking for a Customer Account Coordinator to support global order management, customer account coordination, and operational excellence across the United States, Europe, and Canada. This role sits at the center of customer experience, supply chain coordination, and global operations - ensuring orders move efficiently while helping deliver a seamless customer experience. You will collaborate across departments to solve operational challenges, improve workflows, and maintain operational accuracy.\nIf you thrive in fast-paced environments and enjoy cross-functional collaboration, this could be the opportunity for you.\nWhat You’ll Do\nDrive Global Order & Operations Management\nManage customer orders across the US, Europe, and Canada while ensuring compliance with shipping and account requirements \nCoordinate shipment routing, logistics details, and customer account maintenance activities \nMaintain operational reports, customer documentation, and system accuracy across platforms \nResolve operational and order-related issues to support customer satisfaction and department goals \nSupport workflow optimization and operational improvement initiatives \nElevate the Customer Experience\nPartner with Sales, Planning & Purchasing, Inventory, Distribution Center Operations, Accounting, Logistics, and Customer Service teams \nCommunicate proactively across departments to resolve operational challenges \nHelp create operational consistency that strengthens customer trust and service quality \nSupport customer-focused initiatives that improve responsiveness and efficiency \nContribute to scalable processes that support global operational growth \nWhat Makes You Successful\nOrganized, analytical, and highly detail-oriented \nComfortable managing multiple priorities in a fast-paced environment \nA strong communicator with excellent cross-functional collaboration skills \nSolutions-oriented with a customer-first mindset \nAdaptable and quick to learn evolving systems, technologies, and processes \nRequirements\nWhat You Bring\n2+ years of experience in customer service, order management, operations coordination, or administrative support \nExperience working with ERP systems, EDI platforms, WMS systems, customer portals, or related technologies \nStrong Microsoft Office proficiency, including Excel, Outlook, and Word \nKnowledge of operational workflows, reporting, and customer service best practices \nExperience supporting international or multi-region operations preferred \nWhy This Role Matters\nThis role plays an important part in supporting Travelpro’s global operations and customer experience transformation.\nYour work will directly impact:\nCustomer satisfaction and retention \nGlobal operational efficiency and consistency \nOrder accuracy and workflow reliability \nCross-functional collaboration across operational teams \nThe scalability and evolution of Travelpro’s operational processes \nWhat We Offer\nA Culture Built for Growth\nWe believe in collaboration, accountability, innovation, and continuous improvement. We move fast, support one another, and challenge ourselves to keep evolving.\nFlexibility & Wellbeing\nFlexible Time Away, company-paid holidays, and hybrid work flexibility.\nComprehensive Benefits\nMedical, Dental, Vision, Health Savings Accounts, and wellness programs.\nInvest in Your Future\n401(k) company match.\nCommunity & Connection\nEmployee-led engagement initiatives focused on wellbeing, collaboration, and creating a workplace where everyone belongs.\nAbout Travelpro®\nTravelpro® was founded by airline pilot Bob Plath, whose firsthand travel experience inspired the invention of the original Rollaboard® suitcase - changing modern travel forever.\nToday, we are building on that legacy as we evolve into a modern mobility and travel lifestyle brand designed for today’s global traveler.\nOur products combine aviation-level performance with elevated design, helping ambitious people move confidently through every journey.\nTravelpro®\nTested by the Best. Designed for What’s Next.\nTravelpro® is an equal opportunity employer committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other protected characteristic under applicable law.\nTravelpro® is a drug-free workplace.","description_format":"text","description_chars":4676,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Bags, Luggage & Leather Goods"],"lifecycle":[{"event":"open","at":"2026-10-29T22:21:05Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["conf:7","win:early","comp:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/travelpro-customer-account-coordinator","json_url":"https://alion.io/job/travelpro-customer-account-coordinator.json","meta":{"generated_at":"2026-11-01T19:52:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30564,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1040353},"rest":"https://alion.io/mcp/rest/get_company?id=1040353"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftravelpro-customer-account-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftravelpro-customer-account-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftravelpro-customer-account-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/travelpro-customer-account-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftravelpro-customer-account-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3488061}},{"tool":"search_jobs","arguments":{"company":"travelpro.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3488061},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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