{"id":1173428,"url":"https://alion.io/job/travelpro-e-commerce-platform-operations-lead","title":"E-Commerce Platform & Operations Lead","company":{"id":1040353,"name":"Travelpro","domain":"travelpro.com","url":"https://alion.io/company/travelpro","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boca Raton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":74000,"max_usd":166000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":496},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false}],"status":"live","first_seen_at":"2026-09-09T12:45:27Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T12:35:48Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Description\nHelp Shape the Future of Modern Mobility\nTravelpro® is evolving - from a trusted legacy luggage brand into a modern, design-led mobility company built for people constantly in motion.\nWe are seeking an E-Commerce Platform & Operations Lead to support the day-to-day management, optimization, and technical coordination of Travelpro’s Shopify e-commerce ecosystem. This role sits at the intersection of e-commerce operations, customer experience, digital merchandising, and platform performance - helping ensure our websites are stable, optimized, and commercially effective. You will partner cross-functionally with marketing, merchandising, operations, customer service, developers, and technology vendors to support site enhancements, troubleshoot issues, and execute e-commerce initiatives with clarity and precision.\nIf you thrive in fast-paced digital environments and enjoy blending technical problem-solving with operational execution, this could be the opportunity for you.\nWhat You’ll Do\nDrive E-Commerce Platform Operations\nSupport day-to-day management of Shopify websites, including product launches, promotions, merchandising updates, and QA \nAssist with Shopify Plus configuration, theme updates, app settings, content updates, and platform enhancements \nCoordinate with developers and vendors to troubleshoot issues, test releases, and support technical improvements \nMonitor website functionality, checkout flows, navigation, integrations, and customer-facing experiences \nSupport promotional execution, pricing accuracy, inventory visibility, and post-launch validation \nOptimize Customer Experience & Performance\nIdentify opportunities to improve conversion, mobile usability, navigation, onsite search, and checkout experience \nMonitor e-commerce KPIs including revenue, conversion rate, AOV, sessions, and product performance \nAnalyze trends and site behavior to support data-informed recommendations and improvements \nPartner cross-functionally with marketing, merchandising, customer service, operations, and technology teams \nHelp manage project timelines, testing, requirements, and execution across e-commerce initiatives \nWhat Makes You Successful\nYou are:\nAnalytical, detail-oriented, and highly organized \nComfortable managing multiple priorities in a fast-paced digital environment \nA strong communicator who can translate technical issues into clear business language \nSolutions-oriented with strong troubleshooting and problem-solving abilities \nCollaborative and adaptable when working across teams, vendors, and stakeholders \nRequirements\nWhat You Bring\n5+ years of experience in e-commerce operations, Shopify platform management, website management, or related digital roles \nExperience managing Shopify Plus environments, including themes, apps, promotions, product data, and troubleshooting \nWorking knowledge of HTML, CSS, Shopify themes, and basic JavaScript; Liquid experience preferred \nStrong understanding of e-commerce KPIs, customer journey optimization, merchandising, and CRO best practices \nBachelor’s degree in E-Commerce, Business Administration, Marketing, Information Systems, Computer Science, or related field \nPreferred:\nExperience with ERP, OMS, fulfillment, inventory, and backend operational workflows \nExperience working with third-party apps, agencies, and technology vendors \nFamiliarity with analytics, reporting, and project management tools \nWhy This Role Matters\nThis role plays an important part in supporting Travelpro’s digital transformation and e-commerce growth strategy.Your work will directly impact:\nWebsite stability and operational performance \nCustomer experience and conversion optimization \nPromotional execution and digital merchandising effectiveness \nCross-functional collaboration and project execution \nThe continued evolution of Travelpro’s direct-to-consumer business \nThis is an opportunity to contribute to a company actively transforming its brand, operations, and digital capabilities while helping shape the future of Travelpro’s e-commerce experience.\nWhat We Offer\nA Culture Built for Growth\nWe believe in collaboration, accountability, innovation, and continuous improvement. We move fast, support one another, and challenge ourselves to keep evolving.\nFlexibility & Wellbeing\nFlexible Time Away, company-paid holidays, and hybrid work flexibility.\nComprehensive Benefits\nMedical, Dental, Vision, Health Savings Accounts, and wellness programs.\nInvest in Your Future\n401(k) company match.\nCommunity & Connection\nEmployee-led engagement initiatives focused on wellbeing, collaboration, and creating a workplace where everyone belongs.\nAbout Travelpro®\nTravelpro® was founded by airline pilot Bob Plath, whose firsthand travel experience inspired the invention of the original Rollaboard® suitcase - changing modern travel forever.\nToday, we are building on that legacy as we evolve into a modern mobility and travel lifestyle brand designed for today’s global traveler.\nOur products combine aviation-level performance with elevated design, helping ambitious people move confidently through every journey.\nTravelpro®\nTested by the Best. Designed for What’s Next.\nTravelpro® is an equal opportunity employer committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other protected characteristic under applicable law.\nTravelpro® is a drug-free workplace.","description_format":"text","description_chars":5627,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","E-commerce Platforms","Consumer Goods","Luggage & Bags"],"lifecycle":[{"event":"open","at":"2026-09-24T09:25:36Z"}],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.672,"p_room":0.9,"age_days":15,"expected_fill_days":23,"reasons":["conf:10","win:mid"],"computed_at":"2026-09-24T22:40:03Z"},"pay":null,"html_url":"https://alion.io/job/travelpro-e-commerce-platform-operations-lead","json_url":"https://alion.io/job/travelpro-e-commerce-platform-operations-lead.json","meta":{"generated_at":"2026-09-24T22:40:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":894,"day_limit":5000,"remaining_today":4106,"minute_limit":60,"resets_at":"2026-09-25T00:00:00Z"}}}