{"id":449656,"url":"https://alion.io/job/traversal-ai-adoption-engineer-west","title":"AI Adoption Engineer - West","company":{"id":173605,"name":"Traversal","domain":"traversal.com","url":"https://alion.io/company/traversal","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-28T05:59:10Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":300000,"currency":"USD","period":"year","gross":null,"usd_annual":300000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"Datadog","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"ServiceNow","optional":false},{"name":"Slack","optional":false},{"name":"AIOps","optional":true},{"name":"Incident Management","optional":true},{"name":"ITSM","optional":true},{"name":"Splunk","optional":true}],"status":"live","first_seen_at":"2026-07-07T21:07:46Z","employer_posted_date":"2026-07-07","last_verified_at":"2026-10-29T02:53:42Z","board_verified":true,"closed_at":null,"days_open":113,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":113},"description":"About Traversal\nTraversal is the AI Site Reliability Engineer (AI SRE) for the enterprise.\nProduction complexity was already outpacing what engineering teams could manage manually, and AI-generated code is accelerating that gap. Traversal is built for that challenge, autonomously understanding and reasoning across even the largest, most complex production environments to diagnose, fix, and prevent incidents. Our mission is to free engineers from endless firefighting and give them more time to focus on creative, high-impact work.\nToday, Traversal operates in mission-critical environments at some of the world’s largest enterprises. Our roots remain deeply embedded in AI research, and we’ve brought together researchers from institutions including MIT, Harvard, Berkeley, Columbia, and Cornell with world-class technical staff and operators from companies like Google, Meta, Datadog, ServiceNow, and Citadel Securities to take on one of the hardest problems for AI to solve. Traversal is backed by Sequoia Capital, Kleiner Perkins, Hanabi, NFDG, and American Express Ventures.\nThe Role\nAs an AI Adoption Engineer you are a technically fluent, commercially aware practitioner who moves a customer through four adoption phases - Activation, Scaling, Optimization, and Value Realization - and owns the outcome at each step. You will run enablement sessions, debug accuracy failures, engineer custom prompts, drive quarterly business reviews, gather product feedback, drive product changes, and surface expansion opportunities.\nTraversal is an AI SRE platform that delivers root cause analysis and incident resolution with causal reasoning inside the workflows engineers already use - Slack, ServiceNow, and more. Our customers run some of the most demanding production systems on the planet: global financial networks, cloud-native infrastructure, mission-critical digital commerce.\nWe sell a consumption-based product. The selling never stops, and adoption work never stops. Every customer touchpoint is an opportunity to drive more usage - and more value. Today our Field Deployment Engineers own implementation. Once a customer is live, the next chapter begins: getting them to the point where Traversal is the first tool engineers reach for on every incident, renewal is a formality, and expansion is a natural conversation.\nThat chapter belongs to the AI Adoption Engineer (AAE).\nResponsibilities\nCustomer Ownership\nOwn all four adoption phases end-to-end for a portfolio of enterprise accounts, from first post-deployment kickoff through renewal signature.\n\nMaintain a customer-specific 30/60/90 roadmap, updated weekly and reviewed in every customer sync.\n\nRun every customer-facing meeting type in the process: kickoffs, team enablement sessions, bi-weekly product feedback calls, power-user 1:1s, weekly syncs, exec/leadership syncs, and Quarterly Business Reviews.\n\nPublish a monthly async leadership update to each account’s executive sponsors - written, concise, and built on real usage data.\n\nTechnical Depth\nOwn customer-specific integrations, custom prompt engineering, and edge-case debugging for each assigned account.\n\nInstrument and maintain accuracy tracking in collaboration with the customer - ensuring the dataset is customer-owned and credible, not vendor self-reported.\n\nIdentify and capture failure modes through power-user 1:1s, then work with the product team to translate them into roadmap items.\n\nDebug and resolve platform issues surfaced during adoption, coordinating with engineering when needed.\n\nPush for service-launch integration - getting Traversal wired into customer OAR/compliance checklists so every new service enables it by default.\n\nCross-Functional Contribution\nSynthesize customer feedback into structured product roadmap input for engineering and product leadership.\n\nContribute to the adopt-traversal-sas cross-account Slack community, connecting power users across the customer base.\n\nMaintain and update per-team enablement decks, keeping them current with each major release.\n\nRequirements\n5+ years in a technical customer-facing role: solutions engineering, solutions architecture, technical account management, or customer success engineering at an enterprise software or infrastructure company.\n\nGenuine technical depth - you can read logs, understand distributed systems failures, and have a point of view on why an AI agent produced a wrong root cause. You don’t need to write production code daily, but you need to be credible in a room full of senior SREs.\n\nDemonstrated ability to run executive-level conversations and engineer-level conversations in the same week with the same customer. You adjust without losing credibility at either level.\n\nExperience driving adoption of a technical product with a complex, multi-stakeholder customer - not just managing the relationship, but actively changing how people work.\n\nStrong written communication. Your monthly leadership updates, enablement decks, and QBR narratives will be the customer’s primary record of why Traversal is worth renewing.\n\nComfort with ambiguity and a builder’s instinct - this is an early-stage role; the playbook exists but you will extend it.\n\nNice to Have\nBackground in observability, AIOps, ITSM, or incident management - you understand the workflows Traversal lives inside.\n\nExperience as an SRE or FDE\n\nExperience with Slack-based enterprise workflows, ServiceNow, or Splunk as a practitioner or integrator.\n\nFamiliarity with consumption-based or credit-based SaaS pricing models and what they mean for customer behavior.\n\nPrior experience at a company that sold to infrastructure, platform, or SRE teams at large enterprises.\n\nExposure to prompt engineering or AI product configuration - you don’t need to be an ML engineer, but you should understand why a system prompt matters.\n\nHistory of turning a skeptical power user into a champion - you have a story about this.\n\nCompensation\nWe offer competitive compensation, startup equity, health insurance, and additional benefits. The U.S. base salary range for this full-time, in-person role in New York is $150,000 - $300,000 OTE, plus equity and benefits. Our salary ranges are based on location, level, and role. Individual compensation is determined by experience, skills, and job-related knowledge.\nWhy You Should Join Us\nTraversal is a place to take on hard, meaningful problems with real ownership from day one. You’ll work alongside people who challenge you to grow, learn constantly, and help define a new category of infrastructure software. We think long term, move quickly, and hold a high bar without taking ourselves too seriously.\nWe offer competitive salary and equity packages, health insurance, fertility benefits, a great tech setup stipend and flexible time off. Plus in-office snacks, team happy hours and outings, an annual company offsite, and plenty of built in time to collaborate across teams.","description_format":"text","description_chars":6907,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible time off","Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents","Observability & APM"],"lifecycle":[{"event":"open","at":"2026-09-06T08:17:28Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 6","filings_12m":6,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":232500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":5}],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.157,"p_room":0.28,"age_days":112,"expected_fill_days":41,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":300000,"is_top_pay":true},"html_url":"https://alion.io/job/traversal-ai-adoption-engineer-west","json_url":"https://alion.io/job/traversal-ai-adoption-engineer-west.json","meta":{"generated_at":"2026-10-29T05:21:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8188,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":173605},"rest":"https://alion.io/mcp/rest/get_company?id=173605"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftraversal-ai-adoption-engineer-west"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftraversal-ai-adoption-engineer-west"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftraversal-ai-adoption-engineer-west"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/traversal-ai-adoption-engineer-west\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftraversal-ai-adoption-engineer-west"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":449656}},{"tool":"search_jobs","arguments":{"company":"traversal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":449656},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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