{"id":2626310,"url":"https://alion.io/job/travis-credit-union-manager-branch-support","title":"Manager, Branch Support","company":{"id":2090828,"name":"Travis Credit Union","domain":"traviscu.org","url":"https://alion.io/company/traviscu","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"staff","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Vacaville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":173000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":60},"experience_years_min":10,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T15:09:29Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-19T10:32:09Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Description\nCandidates must live within a reasonable commuting distance of the communities served by Travis Credit Union, which include the following counties: Alameda, Colusa, Contra Costa, Merced, Napa, Placer, Sacramento, San Joaquin, Solano, Sonoma, Stanislaus, and Yolo. For hybrid and remote roles, candidates are still required to reside within a commutable distance of our corporate headquarters in Vacaville, California.\nWe are unable to sponsor or assume sponsorship of employment visas for this position. Candidates must have current authorization to work in the U.S. (no sponsorship available).\nSchedule: Monday-Friday, Exempt/Hybrid.\nSummary : Travis Credit Union’s (TCU) Branch Support Management is responsible for optimizing branch operational effectiveness, technology utilization, process efficiency, compliance, and member experience across the retail network. This role leverages data analytics, operational intelligence, technology solutions, and continuous improvement methodologies to identify opportunities, remove operational friction, improve service delivery, and drive strategic performance outcomes.\nThe position serves as the primary liaison between Branch Operations, Technology, Facilities, Training, Risk Management, and other business units to ensure branches have the tools, processes, insights, and support necessary to achieve organizational objectives. This leader is accountable for translating operational data into actionable business decisions, advancing branch technology adoption, implementing process improvements, managing operational initiatives, and supporting branch modernization efforts that improve employee productivity and member experiences.\nProfile:\nLeads, trains, evaluates, coaches, professionally develops and motivates staff to attain department goals. Sets and monitors performance goals. Promotes a work environment that encourages involvement, initiative and teamwork. Builds career development paths for assigned staff. \nLeads Branch Operations strategy, performance, and support functions across the branch network to ensure operational excellence, service consistency, and achievement of business objectives. \nDevelops data analytics program, business intelligence, and performance metrics to identify trends, optimize branch performance, and support executive decision-making. \nDrives branch technology strategy, adoption, and innovation initiatives that enhance employee productivity, member experience, and operational efficiency. \nLeads continuous improvement efforts by streamlining processes, reducing operational risk, and implementing scalable solutions that improve service delivery and effectiveness. \nManages operational projects, organizational initiatives, and change management activities to support strategic priorities and branch modernization. \nOversees vendor and third-party relationships, ensuring service excellence, accountability, compliance, and alignment with organizational objectives. \nDrives and provides oversight of branch infrastructure, facilities, and technology deployment activities to ensure operational readiness, business continuity, and successful implementation of network enhancements. \nLeads operational governance efforts by establishing standards, policies, procedures, and controls that promote regulatory compliance, mitigate risk, and drive consistent operational performance across the branch network.\nDrives and partners with business leaders, support departments, and training teams to drive communication, capability development, and execution of operational initiatives. \nManages operational budgets, resource allocation, and financial performance while identifying opportunities for efficiency improvements, cost optimization, and strategic investment.\nNot all functions/tasks are listed above; however, those listed are considered essential. \nSkills:\nStrong leadership and team development. \nEffective coaching, mentoring, and performance management capabilities. \nExpert communication, collaboration, and relationship-building abilities. \nStrategic planning and execution. \nAdvanced knowledge of branch operations, service delivery, and operational support functions. \nProficiency in process improvement, workflow optimization, and operational efficiency methodologies. \nStrong data analytics, reporting, and business intelligence capabilities. \nExpertise in branch technologies, operational systems, and technology implementation. \nStrong regulatory compliance, operational risk management, and governance practices. \nExpertise in internal controls, audit readiness, and business continuity planning. \nAdvanced analytical thinking, problem-solving, and decision-making skills. \nDemonstrated ability to lead projects, operational initiatives, and organizational change. \nStrong vendor, stakeholder, and cross-functional relationship management. \nSound budget administration, resource allocation, and financial stewardship. \nAbility to leverage performance metrics and operational insights to drive business results.\nReporting and Experience: \nReports directly to the AVP, Branch Operations.\nDirect supervisory responsibility for assigned department leadership.\nOverall management responsibility for all department staff. \nBachelor's degree in Business Administration, Finance, Analytics, Information Systems, Operations or equivalent combination of education and experience.\nMinimum 10 years of financial institution operational leadership experience.\nMinimum 5 years of management or supervisory experience. \nDemonstrated experience leading operational excellence, process improvement, and organization change initiatives.\nExperience utilizing reporting, analytics, and performance metrics to drive business results.\nStrong knowledge of branch operations, retail banking systems, and operational technologies.\nExperience managing operational budgets, vendor relationships, and resource planning.\nStrong understanding of operational risk management, governance practices, internal controls, and regulatory compliance.\nCompensation:\nManager, Branch Support:Grade 19 - Exempt $116,646.40 - $144,102.40.\nBenefits:\nAt Travis Credit Union, we prioritize the well-being of our employees and their families by providing a comprehensive Total Rewards program that supports their health, welfare, and financial security. In turn, this enables our employees to focus on delivering exceptional service to our members and meeting the goals of the credit union.\nEligible employees enjoy a robust benefits package, which includes:\nCompetitive medical, dental, and vision insurance\nMental health and wellness programs\nEmployee performance incentive plan\nMerit-based salary increases\n401(k) program with immediately vested employer match\nGenerous holiday and vacation policies\nExclusive TCU perks such as employee loan and credit card discounts\nTravis Credit Union is an Equal Opportunity Employer committed to a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to any protected characteristic under applicable federal, state, or local law. Reasonable accommodations are available for qualified individuals with disabilities.","description_format":"text","description_chars":7192,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Vision insurance","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Commercial & Retail Banks","Credit Unions & Cooperative Banks"],"lifecycle":[{"event":"open","at":"2026-10-15T15:09:29Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":3,"expected_fill_days":30,"reasons":["conf:3","urgency","win:early"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/travis-credit-union-manager-branch-support","json_url":"https://alion.io/job/travis-credit-union-manager-branch-support.json","meta":{"generated_at":"2026-10-19T10:55:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7765,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2090828},"rest":"https://alion.io/mcp/rest/get_company?id=2090828"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftravis-credit-union-manager-branch-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftravis-credit-union-manager-branch-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftravis-credit-union-manager-branch-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/travis-credit-union-manager-branch-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftravis-credit-union-manager-branch-support"}]}