{"id":1310057,"url":"https://alion.io/job/traxtech-customer-operations-coordinator-apac","title":"Customer Operations Coordinator - APAC","company":{"id":2242272,"name":"TraxTech","domain":"traxtech.com","url":"https://alion.io/company/traxtech","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-27T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":19000,"period":"year","method":"role_country_seniority_unknown","sample_n":51},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-09-27T15:17:55Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Job Description\nTrax is a global leader in Transportation Spend Management solutions. Combining industry leading cloud-based applications with expert services, we are transforming traditional freight and parcel audit to help customers better manage and control their global transportation costs and drive enterprise wide efficiency. With a global footprint spanning North America, Latin America, Asia and Europe, we deliver data-based visibility and insights; higher savings; and better control of transportation spend for shippers of all sizes.\nWe are currently looking for a full-time Customer Operations Coordinator for our office in Cebu, Philippines\nROLE:\nThe Customer Operations Coordinator is the main point of contact for Trax customers and oversees the end to end delivery of our managed freight bill and pay services. In this role you are responsible for ensuring that all tasks leading up to the financial close for our clients occur in a timely manner. Additionally, the Customer Operations Coordinator is responsible for report preparation, records control, and special projects.\nESSENTIAL DUTIES AND RESPONSIBILITIES:\nEnsure that clients’ deliverables are provided according to their processing calendar; these tasks include processing invoices, providing audit results, resolving cost allocation exceptions and the settlement process.\nPrepare, analyze, and present weekly health reports.\nManage conference calls and/or participate in meetings for assigned clients to ensure clients receive proactive communication on the status of their deliverables.\nPrepare and host monthly delivery business reviews as required\nRespond to correspondence relating to client base and day to day customer service\nWork in conjunction with all internal departments when necessary to research/resolve client and system issues, including timely response to, and accuracy in, invoice processing, audit reviews and cost allocation reviews\nReview client data reports and develop modifications and/or recommendations to improve cycle times and/or content\nProvide back-up support as designated by management\nOccasional client onsite traveling as well as flexibility to work out of office hours when requested.\nPerform other duties as assigned\nQUALIFICATIONS\nAt least 3 to 5 years of experience in the logistic industry with a focus on logistics data such as billing, cost allocation, data analyst or AP related tasks.\nGood knowledge of excel including the ability to use V-lookups, pivots, macro, formulas etc.\nMust be able to work under pressure and handle interruptions while maintaining flexibility in work assignments. The ability to manage multiple deliverables across multiple clients is a core skill.\nWe are striving to operate with a continuous improvement mindset. All members of the operations team are expected to participate and, in some cases, lead projects to improve our metrics around quality, efficiency or customer satisfaction.\nTrax has a dynamic workplace which requires individuals who thrive in ambiguous situations by demonstrating the ability to lead others, even if their job does not include supervisory skills. Additionally, this role requires the ability to lead customers to make good decisions about their service delivery.\nWHAT WE OFFER\nGrowing company\nInternational setting\nPossibilities for personal growth","description_format":"text","description_chars":3328,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"China","iso":"CN","kind":"region"},{"name":"India","iso":"IN","kind":"region"},{"name":"Japan","iso":"JP","kind":"region"},{"name":"Australia","iso":"AU","kind":"region"},{"name":"Indonesia","iso":"ID","kind":"region"},{"name":"Malaysia","iso":"MY","kind":"region"},{"name":"New Zealand","iso":"NZ","kind":"region"},{"name":"Pakistan","iso":"PK","kind":"region"},{"name":"Philippines","iso":"PH","kind":"region"},{"name":"South Korea","iso":"KR","kind":"region"},{"name":"Taiwan","iso":"TW","kind":"region"},{"name":"Thailand","iso":"TH","kind":"region"},{"name":"Vietnam","iso":"VN","kind":"region"},{"name":"American Samoa","iso":"AS","kind":"region"},{"name":"Bangladesh","iso":"BD","kind":"region"},{"name":"Bhutan","iso":"BT","kind":"region"},{"name":"Brunei Darussalam","iso":"BN","kind":"region"},{"name":"Cambodia","iso":"KH","kind":"region"},{"name":"Cook Islands","iso":"CK","kind":"region"},{"name":"East Timor","iso":"TL","kind":"region"},{"name":"Fiji","iso":"FJ","kind":"region"},{"name":"French Polynesia","iso":"PF","kind":"region"},{"name":"Guam","iso":"GU","kind":"region"},{"name":"Kiribati","iso":"KI","kind":"region"},{"name":"Laos","iso":"LA","kind":"region"},{"name":"Maldives","iso":"MV","kind":"region"},{"name":"Marshall Islands","iso":"MH","kind":"region"},{"name":"Micronesia","iso":null,"kind":"region"},{"name":"Mongolia","iso":"MN","kind":"region"},{"name":"Nauru","iso":"NR","kind":"region"},{"name":"Nepal","iso":"NP","kind":"region"},{"name":"New Caledonia","iso":"NC","kind":"region"},{"name":"Niue","iso":"NU","kind":"region"},{"name":"Norfolk Island","iso":"NF","kind":"region"},{"name":"Northern Mariana Islands","iso":"MP","kind":"region"},{"name":"Palau","iso":"PW","kind":"region"},{"name":"Papua New Guinea","iso":"PG","kind":"region"},{"name":"Pitcairn Islands","iso":"PN","kind":"region"},{"name":"Samoa","iso":"WS","kind":"region"},{"name":"Solomon Islands","iso":"SB","kind":"region"},{"name":"Sri Lanka","iso":"LK","kind":"region"},{"name":"Tokelau","iso":"TK","kind":"region"},{"name":"Tonga","iso":"TO","kind":"region"},{"name":"Tuvalu","iso":null,"kind":"region"},{"name":"Vanuatu","iso":"VU","kind":"region"},{"name":"Wallis and Futuna","iso":"WF","kind":"region"},{"name":"Hong Kong","iso":"HK","kind":"region"},{"name":"Singapore","iso":"SG","kind":"region"},{"name":"Macau","iso":"MO","kind":"region"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-09-26T15:29:14Z"}],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.78,"p_room":0.9,"age_days":16,"expected_fill_days":39,"reasons":["conf:14","win:mid"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/traxtech-customer-operations-coordinator-apac","json_url":"https://alion.io/job/traxtech-customer-operations-coordinator-apac.json","meta":{"generated_at":"2026-09-28T03:48:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2336,"day_limit":5000,"remaining_today":2664,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}