{"id":1310056,"url":"https://alion.io/job/traxtech-global-support-specialist","title":"Global Support Specialist","company":{"id":2242272,"name":"TraxTech","domain":"traxtech.com","url":"https://alion.io/company/traxtech","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":23000,"period":"year","method":"role_country_seniority_unknown","sample_n":16},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-09-27T15:17:55Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Trax Inc. provides cloud-based solutions and services to automate and manage freight invoice auditing and payment processing for buyers and sellers of logistics services. The Trax platform enables companies to optimize supply chain performance through greater visibility into their logistics ecosystem and predictive analytics based on over 1 billion logistics transactions from all industries, modes, and countries. Trax operates on a global scale with offices in the U.S., Latin America, Asia and Europe.\nThe Responsibilities:\nProvide first level contact to customer and carrier requesting assistance through email, ticket or over the phone.\nPerform first level analysis of issue or request and determine if resolution can be provided within Global Support team.\nProcess request or provide resolution to issue within Global Support Services scope.\nTriage ticket or email to Functional team owner, monitor progress up to ticket closure within SLA.\nManage tickets received through Help Center, regularly monitor, follow-up aging open customer tickets and provide latest update.\nDocument workflows, Help Desk operating procedures.\nCreate manual customer and LSP reports as required.\nPerform prepayment processing on selected customers.\nActs as an advocate for continuous improvement, identifying opportunities and efficiencies.\nThe Qualifications:\nCollege graduate of Bachelor’s degree in Computer Science, Information Technology, Industrial Engineering, Computer Engineering or other related fields\n1-2 years Work experience in a similar role\nExcellent analytical, interpersonal and communications skills; must be able to articulate a response to a caller in limited amount of time.\nProficient in MS Office (Advance knowledge in MS Excel and MS PowerPoint), Knowledgeable with Jira is a plus\nExcellent attention to details and can work in a fast-paced environment\nCandidate must be willing to work on either day or mid shift\nAbility to collaborate and work well in a team\nFast learner and able to work with minimum supervision\nWilling to be assigned in the NIGHT shift (9:00 PM - 6:00 AM, PH time)","description_format":"text","description_chars":2097,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-09-26T15:29:14Z"}],"liveness":{"score":64,"band":"ok","label":"Likely open","p_open":1,"p_active":0.71,"p_room":0.9,"age_days":20,"expected_fill_days":30,"reasons":["conf:14","win:mid","comp:junior"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/traxtech-global-support-specialist","json_url":"https://alion.io/job/traxtech-global-support-specialist.json","meta":{"generated_at":"2026-09-28T05:47:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3992,"day_limit":5000,"remaining_today":1008,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}