{"id":2055193,"url":"https://alion.io/job/trayd-account-manager-founding","title":"Account Manager (Founding)","company":{"id":3778904,"name":"Trayd","domain":"buildtrayd.com","url":"https://alion.io/company/trayd","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Gem","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":140000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T21:17:06Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-21T12:18:20Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Account Manager (Founding)\nNew York, NY (in-person, Manhattan)\n$140,000 to $160,000 base salary + variable + Meaningful Series A equity\nAbout Trayd\nTrayd is solving the oldest problem in America: how do we build physical infrastructure that lasts generations? We’re replacing manual processes and legacy systems with AI-native software built around how construction actually runs. Companies using our software have built some of America’s greatest infrastructure projects like the Buffalo Bills’ Highmark Stadium and JFK International Airport.\nWe're building the category-defining back office for trade contractors with a platform that runs live payroll, job costing, and accounting workflows every week for the hardest-working people in the country. We grew 600% over the last year with a lean team of ~30, made up of some of the sharpest and most driven talent in New York.\nWe were in Y Combinator’s Summer 2023 batch and have raised over $15 million from Tier 1 investors. We’re proudly and permanently based in NYC. We’re in the next phase of growth, and every hire here directly shapes what customers see next.\nThe role\nWe're hiring our founding Account Manager to be the commercial owner for every customer Trayd serves, from single-entity subcontractors to multi-entity union shops. You own all growth after the sale: renewals, expansion, and the relationship with each account's decision makers. Expansion deals are yours from first conversation to signature. Our Account Executives own new customers; you make sure they have happy customers to point to.\nYou won't be answering support tickets or running onboarding. Our support team handles day-to-day questions, our product specialists own payroll, tax, union and accounting depth, and our CSMs verify each customer's setup on live payroll at the moments issues show up: first accounting export, first month-end close, first certified payroll, and quarter-end. When that work turns up a commercial need, such as a customer outgrowing their plan, adding an entity, or needing a paid accounting integration, it comes to you. You decide when and how to act.\nCritical skills for this role\nYou own a commercial book end to end. You close renewals and expansion yourself rather than handing them back to Sales.\nComfort negotiating pricing and scope with owners, CFOs, and controllers, including when the customer is frustrated with us.\nJudgment on timing. You act on signals from our CSMs and account data, and know when a commercial conversation will help an account and when it should wait.\nA light, consistent touch across about 100 accounts, prioritizing by signal and risk.\nComfort with data and CRM systems, including defining what a system needs to track.\nWhat you’ll do\nOwn renewals and expansion\nRun renewals across the full book: timing, terms, pricing, and scope changes.\nOwn expansion start to finish: Professional Services tiers, Trayd Accounting, paid accounting integrations, seats, add-ons, and new entities.\nHandle billing, fee, and tier conversations, including accounts whose support needs have outgrown their plan.\nDeliver a monthly forecast of renewals, expansion, and retention for your book.\nOwn the relationship\nTake the commercial relationship from Sales at handoff so customers know their contact from day one.\nKnow every decision maker on every account.\nCheck in with every account twice a year, with closer coverage on the largest accounts.\nOwn customer escalations: the response, rallying the right internal teams, and closing the loop with the customer.\nRepresent Trayd at construction industry events to meet customers in person.\nWork across teams\nAct on commercial signals from our CSM team and account data, with judgment on timing.\nBuild our customer referral database with Marketing: the customers who serve as references, case studies and referral sources for our Sales team, and the incentive programs behind it.\nBuild the function\nBuild renewal tracking, the expansion pipeline, QBR criteria, and the CRM workflows behind them.\nShape the account management system you and the team run on, working with Ops and Engineering.\nWhy this role is different\nYou are first. This is the first dedicated Account Manager seat at Trayd. You'll build the renewal calendar, the playbook, and the tooling as you go.\nExpansion is yours end to end. Deals stay with you from first conversation to signature, with no handback to Sales.\nThe account work is covered. Support, product specialists and CSMs handle day-to-day questions, domain depth and setup checks, so your time goes to renewals, expansion and relationships.\nWho you are\n4+ years owning renewals and closing expansion in B2B SaaS, with a quota or retention target you carried.\nExperience managing a book of about 100 accounts.\nExperience building and owning a renewal and expansion forecast.\nA record of building process where none existed: renewal calendars, playbooks, CRM fields.\nComfortable representing Trayd at industry events, including some evenings and local travel.\nNYC-based or ready to relocate quickly.\nNice to have\nConstruction, payroll, compliance, or vertical SaaS experience. You'll need to learn certified payroll, prevailing wage, and union wage classifications either way.\nComfort with AI tools for account prep and training or QBR material.\nWorking style\nThis is an in-person role in Manhattan, five days a week. We move quickly, collaborate constantly, and value people who take initiative and ownership.\nCompensation/Benefits\nBase Salary $140,000 to $160,000 plus variable\nMeaningful Series A equity\nBenefits\nHealthcare: Comprehensive medical, dental, and vision insurance options for employees and dependents\nUnlimited/Flexible PTO\n401(k) Retirement Plan\nFree lunch (Mon-Wed) and dinner (Mon-Thu after 7:30pm) for in-office roles\nTrayd is unable to sponsor or take over sponsorship of employment visas for this role. Candidates must be authorized to work in the US.\nThe posted range represents the typical compensation range for this role. To determine actual compensation we review the market rate of each candidate which can include a variety of factors including qualifications, experience, interview performance, and location.\nTrayd provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.\nCompensation\nThe base pay range for this role is $140,000 - $160,000 per year.","description_format":"text","description_chars":6654,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Payroll Services","Construction Management Software"],"lifecycle":[{"event":"open","at":"2026-10-07T23:32:04Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.781,"p_room":0.9,"age_days":13,"expected_fill_days":27,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":true},"html_url":"https://alion.io/job/trayd-account-manager-founding","json_url":"https://alion.io/job/trayd-account-manager-founding.json","meta":{"generated_at":"2026-10-21T13:38:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19336,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3778904},"rest":"https://alion.io/mcp/rest/get_company?id=3778904"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrayd-account-manager-founding"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrayd-account-manager-founding"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrayd-account-manager-founding"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trayd-account-manager-founding\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrayd-account-manager-founding"}]}