{"id":1262250,"url":"https://alion.io/job/trayd-enterprise-customer-success-manager","title":"Customer Success Manager","company":{"id":3778904,"name":"Trayd","domain":"buildtrayd.com","url":"https://alion.io/company/trayd","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Gem","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T15:59:32Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-21T02:48:43Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Customer Success Manager\nNew York, NY (in-person, Manhattan)\n$120,000 to $140,000 base salary + bonus + Meaningful Series A equity\nAbout Trayd\nTrayd is solving the oldest problem in America: how do we build physical infrastructure that lasts generations? We’re replacing manual processes and legacy systems with AI-native software built around how construction actually runs. Companies using our software have built some of America’s greatest infrastructure projects like the Buffalo Bills’ Highmark Stadium and JFK International Airport.\nWe're building the category-defining back office for trade contractors with a platform that runs live payroll, job costing, and accounting workflows every week for the hardest-working people in the country. We grew 600% over the last year with a lean team of ~30, made up of some of the sharpest and most driven talent in New York.\nWe were in Y Combinator’s Summer 2023 batch and have raised over $15 million from Tier 1 investors. We’re proudly and permanently based in NYC. We’re in the next phase of growth, and every hire here directly shapes what customers see next.\nThe role\nWe're hiring a Pro Services CSM to own the day-to-day relationship for Trayd's Professional Services accounts (accounts that have opted into managed service tiers), plus the front-loaded onboarding window every new account gets at go-live, regardless of tier.\nThis is a narrower, deeper seat than a standard CSM book: a named list of accounts, with standing weekly cadence on the highest-touch names on it. You run adoption and proficiency, with an eye toward the commercial relationship.\nCritical skills for this role\nComfortable running a standing weekly cadence with the same client, sometimes multiple calls a week, without it feeling rote to either side.\nA trusted operator, not just a trusted advisor. Professional Services clients are paying for hands-on execution (training, proficiency, adoption), not just check-ins.\nEnough technical range to run day-to-day account coordination without personally owning every domain question. You know when to pull in a Product Consultant rather than solve it yourself.\nOnboarding chops. The front-loaded window at go-live is high-stakes and time-boxed, and what doesn't get fixed there becomes a support ticket or a churn risk later.\nComfortable being the named point of contact a client escalates to directly.\nWhat you’ll do\nOwn the onboarding window\nRun the front-loaded, high-touch window every new account gets starting at go-live: training, proficiency building, adoption habits.\nKnow the exit criteria cold. At the window's close, the account either continues on a paid tier or moves to the standard support motion.\nRun the named accounts\nOwn the standing cadence, up to several calls a week on the highest-tier accounts, for your named strategic list.\nDrive adoption and proficiency as the core deliverable. This is what the account is paying for.\nPull in a Technical Success Consultant for domain-specific depth (custom reports, audits, multi-entity configuration) rather than carrying it solo.\nCoordinate, don't collide\nStay in lockstep with the commercial team on your accounts on renewals, contract changes, and the executive relationship.\nFlag utilization gaps, adoption risk, or expansion signals to the AM rather than acting on them commercially yourself.\nWhy this role is different\nNamed accounts, real depth. A short, high-touch list instead of a wide book.\nThe clearest onboarding mandate in CS. You own the moment that determines whether an account ever needs to be rescued later.\nBuilt-in technical backup. You're never expected to be the domain expert alone, which is what Product Consultants are for.\nWho you are\nExperience owning high-touch, high-cadence client relationships: implementation, professional services, or a senior CS or CSM seat.\nComfortable running structured onboarding or training programs with defined milestones and exit criteria.\nCoordinates well with a commercial counterpart, an AM or a sales rep, without needing to own that side of the relationship.\nOrganized enough to run several standing weekly cadences in parallel without dropping a thread.\nNYC-based or ready to relocate quickly.\nNice to have\nExperience in a named strategic account seat specifically, not just a general CSM book.\nPayroll, compliance, or construction-adjacent domain exposure.\nComfort with AI tools for account prep and training or QBR material.\nWorking style\nThis is an in-person role in Manhattan, five days a week. We move quickly, collaborate constantly, and value people who take initiative and ownership.\nCompensation/Benefits\nBase Salary $120,000 to $140,000 plus variable\nMeaningful Series A equity\nBenefits\nHealthcare: Comprehensive medical, dental, and vision insurance options for employees and dependents\nUnlimited/Flexible PTO\n401(k) Retirement Plan\nFree lunch (Mon-Wed) and dinner (Mon-Thu after 7:30pm) for in-office roles\nTrayd is unable to sponsor or take over sponsorship of employment visas for this role. Candidates must be authorized to work in the US.\nThe posted range represents the typical compensation range for this role. To determine actual compensation we review the market rate of each candidate which can include a variety of factors including qualifications, experience, interview performance, and location.\nTrayd provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.\nCompensation\nThe base pay range for this role is $120,000 - $140,000 per year.","description_format":"text","description_chars":5787,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Payroll Services","Construction Management Software"],"lifecycle":[{"event":"open","at":"2026-09-25T20:51:40Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.644,"p_room":0.55,"age_days":27,"expected_fill_days":27,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":true},"html_url":"https://alion.io/job/trayd-enterprise-customer-success-manager","json_url":"https://alion.io/job/trayd-enterprise-customer-success-manager.json","meta":{"generated_at":"2026-10-21T03:14:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4818,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3778904},"rest":"https://alion.io/mcp/rest/get_company?id=3778904"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrayd-enterprise-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrayd-enterprise-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrayd-enterprise-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trayd-enterprise-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrayd-enterprise-customer-success-manager"}]}