# Customer Reliability Engineer

Treasure AI: The Treasure AI team is passionate, data-driven, and customer-focused. We are a team of self-starters who take initiative, anticipate needs, and proactively solve problems. Our actions are guided by our core values of integrity, reliability, openness, and humility. トレジャーAIの社員は情熱的で、データドリブン、そして顧客第一主義です。私たちは、自ら行動を起こし、ニーズを先読みし、主体的に問題解決に取り組むドライバーの集まりです。私たちの行動は、誠実さ、信頼性、オープンさ、そして謙虚さという価値観を体現しています。 Your Role: You will be at the forefront of customer interaction and issue resolution for Treasure AI. As a Customer Reliability Engineer (CRE), your primary focus is to deliver dependable solutions to our global clientele end-to-end - from intake to resolution - without handing off through tiers. You join a diverse team of professionals on the Customer Reliability function, with ample opportunity for growth both horizontally and vertically. Customer Reliability is built on five interconnected pillars: Advanced Technical Support, Product Quality Guardian, Cross-Functional Hub, Operational Improvement, and Product Contribution. As an entry-level CRE, you focus primarily on the first pillar - building deep product expertise and resolving real customer and internal inquiries - while dev

- **Id**: 998257
- **Url**: <https://alion.io/job/treasure-ai-customer-reliability-engineer>
- **Role**: Industrial Engineering
- **Role family**: Industrial Engineering
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Tokyo, Japan
- **Countries**: JP
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-09-17T08:29:45Z
- **Last verified at**: 2026-09-17T08:29:45Z
- **Board verified**: no
- **Days open**: 53
- **Description format**: text
- **Description chars**: 7515
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Marketing Automation, Customer Data Platforms (CDP) & Reverse ETL

## Company

- **Id**: 180505
- **Name**: Treasure Data
- **Domain**: treasure.ai
- **Url**: <https://alion.io/company/treasure-data>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Schema

## Salary estimate

- **Min usd**: 23000
- **Max usd**: 56000
- **Period**: year
- **Method**: global_role_cell_scaled_by_country
- **Sample n**: 5845

## Technologies

- **Python** — Optional: no
- **Ruby** — Optional: no
- **SQL** — Optional: no

## Trust

- **Level**: not_scored
- **Days open**: 53

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: Japanese; Level: Advanced (C1); Optional: no

## Lifecycle

- Event: open; At: 2026-09-17T08:52:00Z

## Visa

- Country: US; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: H-1B filings in 12 months: 6 · green card filings: 1; Filings 12m: 6

## Liveness

- **Score**: 13
- **Band**: cold
- **Label**: Long shot
- **P open**: 0.4
- **P active**: 0.749
- **P room**: 0.44
- **Age days**: 52
- **Expected fill days**: 49
- **Reasons**: seen:52, win:tail, crowd:junior
- **Computed at**: 2026-11-09T06:03:00Z

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.