{"id":237978,"url":"https://alion.io/job/treasure-financial-customer-engineering-lead","title":"Customer Engineering Lead","company":{"id":613,"name":"Rain","domain":"rain.xyz","url":"https://alion.io/company/rain","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":40,"ghost_share":0.25,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":77,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":200000,"max":280000,"currency":"USD","period":"year","gross":null,"usd_annual":280000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":true}],"status":"live","first_seen_at":"2026-03-25T00:03:47Z","employer_posted_date":"2026-03-25","last_verified_at":"2026-11-09T06:49:37Z","board_verified":true,"closed_at":null,"days_open":229,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":229},"description":"About the company\nRain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents. Our technology allows partners to move, store, and use stablecoins instantly and compliantly through global payment cards, rewards, on/offramps, wallets, and cross-border rails. As both a Visa and Mastercard Principal Member, Rain issues cards that work at more than 175 million merchant locations in over 220 countries and territories. Built natively for stablecoins and trusted by more than 100 organizations worldwide, Rain delivers secure, scalable infrastructure that makes money move freely and instantly around the world.\nYou will have the opportunity to deliver massive impact at a hypergrowth company backed by some of the top investors in fintech, crypto, and SaaS. In January 2026, we closed a $250M Series C led by ICONIQ, valuing Rain at $1.95B, with Sapphire Ventures, Dragonfly, Bessemer Venture Partners, Galaxy Ventures, FirstMark, Lightspeed, Norwest, and Endeavor Catalyst also participating. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk.\nOur ethos\nWe believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.\nAbout the role\nAs a Customer Engineering Lead, you’ll manage the customer-facing arm of our engineering org. Working with our existing solutions team, you’ll coordinate process and policies with the post-sales org, spanning implementations, partner success, and account management. We’re looking for a player-coach: you’ll need to get your hands dirty on the frontlines to understand where the gaps and inefficiencies are. Armed with that experience, you’ll grow this function to meet the needs of our global, always-on customer base.\nWhat you’ll do\nHands-on from day one: answer technical support tickets, debug partner integrations, and work directly with partners to resolve issues\n\nOwn the technical escalation path from support through engineering, serving as the primary customer advocate within engineering discussions\n\nIdentify opportunities to leverage AI and automation to increase operational efficiency - whether that's streamlining ticket triage, accelerating troubleshooting, or enabling the team to handle higher volume without sacrificing quality\n\nDefine and maintain customer engineering artifacts such as documentation, guides, runbooks, and recipes\n\nHelp establish the operating model and collaboration framework between product and post-sales to ensure tickets are resolved within SLAs and gaps are covered\n\nPartner with platform and product to translate patterns from support tickets, implementation friction, and feature requests into actionable product insights\n\nWho you are\n5+ years of experience in solutions engineering, forward-deployed engineering, or a related technical partner-facing role, with at least 3 years in a leadership capacity\n\nExcited by a player-coach role - you're comfortable being in the queue, solving problems directly, while simultaneously building the team and processes around you\n\nAn engineer by trade: you’re comfortable reading and contributing to an enterprise codebase while meeting a high bar of technical excellence\n\nExcellent communicator who can translate complex technical concepts for non-technical audiences - and vice versa\n\nExperience defining and implementing SLAs and escalation processes, especially cross-functionally to and from engineering teams\n\nComfortable operating in a fast-paced, high-growth environment where you'll need to balance building for scale with solving immediate partner needs\n\nYou lead with empathy and understand that great customer engineering is a competitive advantage\n\nNice to have\nExperience at a card issuing platform or payments infrastructure company\n\nFamiliarity with card network operations, BIN management, and transaction processing\n\nExperience building customer engineering teams and functions\n\nThings that enable a fulfilling, healthy and happy experience at Rain:\nUnlimited time off Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.\nFlexible working We support a flexible workplace - work from home, come into an office, or both. We want everyone to work in an environment where they're their most confident and productive selves. New Rainmakers receive a stipend to set up a comfortable home workspace.\nEasy to access benefits For US Rainmakers, we cover 95% of your health, dental, and vision plan costs and 90% for your dependents, plus a 100% company-subsidized life insurance plan.\nRetirement goals Plan for the future with confidence. We offer a 401(k) with a 4% company match.\nEquity plan Every Rainmaker gets an equity option plan so we all benefit from our success.\nHealth and Wellness High performance begins from within. Rainmakers receive a monthly stipend to be used for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!\nIn-office meals Rainmakers working from the office enjoy lunch and dinner on us, covered with a DoorDash credit.\nTeam summits Summits play an important role at Rain. Time together helps us build relationships and a common destiny. 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