{"id":3181357,"url":"https://alion.io/job/tree-guardians-customer-service-representative","title":"Customer Service Representative","company":{"id":686172,"name":"Tree Guardians","domain":"treeguardians.com","url":"https://alion.io/company/treeguardians","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Beverly, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T21:39:24Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-29T03:25:06Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Customer Service Rep\nIron Tree Service is a fast-growing, premium tree service company. We are looking for dedicated, career-minded individuals to join our customer service team. We offer opportunities for long term employment, growth and career advancement. The Customer Service Department is a critical part of our success. In this role you will have daily interaction with our existing and future customers as well as provide critical support to the outside sales department.\nIf you are looking to grow and develop your career, Iron Tree Service is the right opportunity for you.\nResponsibilities:\nAnswer inbound customer calls in a timely manner\nMake outbound calls to customers to review our 100% satisfaction guarantee\nSupport outside sales team\nDemonstrate empathy and understanding of customer problems\nProfessionally interact with other departments\nAccurately document calls and assignment of calls based on established procedures\nFollow scripting to provide consistent experience for customers and potential clients\nQualifications:\nHigh school diploma or equivalent\nAssociate's degree or greater is a plus\nSuccess in a team environment\nPrevious experience in service industry is a plus\nExcellent communication skills, both verbal and written\nAbility to multitask\nExceptional customer service and phone skills\nStrong attention to detail with problem solving capabilities\nComfort with various software applications and/or ability to adapt and learn them\nBenefits: 401(k) matching, Health insurance, Paid time off\nIron Tree Service is an Equal Employment Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants. 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