{"id":1292402,"url":"https://alion.io/job/treehouse-customer-experience-manager","title":"Customer Experience Manager","company":{"id":2011287,"name":"Treehouse","domain":"treehouse.pro","url":"https://alion.io/company/treehouse-pro","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-14T18:36:02Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-21T10:26:09Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"About Treehouse\nTreehouse is on a mission to accelerate the decarbonization of the places we live and work. We've built the go-to operating system for home electrification - partnering with brands like Toyota, General Motors, Rivian, and ChargePoint to deliver seamless, end-to-end EV charger and battery backup installations for their customers. We handle everything from scoping to permitting to installation, powered by proprietary technology that enables us to scope and design projects virtually at scale. We've completed thousands of installations across the country, built a growing roster of national partners, and are backed by strategic investors including CarMax, Holman, and Eaton. We're a small, scrappy team working on a problem that actually matters.\nAbout the Role\nWe are hiring a Customer Experience Manager to join our team! The Manager will design, implement, and oversee customer service strategies that ensure a positive and seamless experience for Treehouse customers. This role involves working cross-functionally with internal teams including Sales, Field Operations, and Engineering to enhance customer engagement and satisfaction across the lifecycle of their project. As the voice of the customer, the Manager will advocate for the customer's perspective and ensure their needs and feedback drive company initiatives.\nResponsibilities\nThe Customer Experience Manager will:\nDevelop and optimize the customer journey to identify critical touchpoints and project milestones, working with internal stakeholders to improve the overall customer experience from initial contact to post-installation support.\nCreate and implement customer service strategies and initiatives that align with company goals and industry best practices. \nEstablish Voice of the Customer processes and act as the primary advocate for the customer within the organization, ensuring their needs, preferences, and feedback are central to internal decision-making.\nGather, analyze, and act on customer feedback through surveys, reviews, direct interactions, etc. to identify trends, issues, and opportunities for improvement. Use a data-driven approach to present findings and actions to internal stakeholders. \nOversee the timeliness and coordination of installation and inspection scheduling, coordinating Field Operations, building departments, and customers to ensure coordination and alignment.\nOversee complex customer issues, change orders, and escalations, working cross-functionally to resolve problems and ensure customer satisfaction while keeping the customer's perspective at the forefront.\nDevelop and monitor key performance indicators (KPIs) related to customer experience, ensuring they reflect the true voice of the customer and drive continuous improvement.\nWork closely with Sales, Field Operations, and Engineering teams to ensure that customer insights are integrated into product development, service delivery, and overall business strategy.\nDesign and deliver training programs to enhance the skills of Customer Service Associates, ensuring they are well-equipped to deliver high-quality service.\nMinimum Qualifications\nSuccessful candidates will demonstrate:\nA Bachelor’s degree; in lieu of degree, four years relevant work experience\nFour or more years of experience in customer success or customer experience management, preferably within the residential construction industry, with at least 2 of these years leading teams\nExperience working with a customer relationship management (CRM) tool and related software/platforms\nPreferred Qualifications\nAdditionally, candidates may demonstrate:\nPrior customer-facing experience in the home renovation or electrification industry\nA passion for electrification and/or energy sustainability\nExceptional verbal and written communication skills with an emphasis on interpersonal communication and collaboration\nComfort with independence, a bias for action, learning quickly, context-switching, and frequent iteration with the ability to make decisions in the absence of perfect information\nAbility to work cross-functionally, bringing together multiple teams to drive towards a common goal\nStrong analytical and problem-solving skills, with the ability to use data to make decisions\nThe ability to thrive in a fast-past, early-stage company environment\nThis role may be based in Chicago, San Francisco, or, for an adequately experienced candidate, remotely. This role will have an annual salary, plus equity and benefits. The annual salary range for this position is $90,000 - $130,000. This is a good faith estimate of what Treehouse may pay for a new hire; actual pay may vary based on prevailing wages in geographic location and a candidate's knowledge, skills, abilities, related experience, education, certifications, and ability to meet required job qualifications.\nFeatured benefits include:\nMedical insurance\nVision insurance\nDental insurance\n401(k)\nUnlimited paid time off","description_format":"text","description_chars":4942,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Equity","Health insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["EV Charging","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-09-26T08:15:18Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.585,"p_room":0.45,"age_days":36,"expected_fill_days":22,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":true},"html_url":"https://alion.io/job/treehouse-customer-experience-manager","json_url":"https://alion.io/job/treehouse-customer-experience-manager.json","meta":{"generated_at":"2026-10-21T12:29:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17668,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2011287},"rest":"https://alion.io/mcp/rest/get_company?id=2011287"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftreehouse-customer-experience-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftreehouse-customer-experience-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftreehouse-customer-experience-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/treehouse-customer-experience-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftreehouse-customer-experience-manager"}]}