{"id":3179029,"url":"https://alion.io/job/treering-customer-success-manager","title":"Customer Success Manager","company":{"id":5808,"name":"Treering","domain":"treering.com","url":"https://alion.io/company/treering","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":63000,"max":68000,"currency":"USD","period":"year","gross":null,"usd_annual":68000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T17:38:18Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-29T19:54:38Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About Treering\nAt Treering, we help people capture and preserve life’s most meaningful moments, from school milestones to unforgettable travel experiences. Our innovative memory-as-a-service platform combines intuitive, AI-enabled tools with a seamless user experience to make creating personalized keepsakes easy and joyful. We’re a fast-growing, purpose-driven company expanding beyond yearbooks into travel and experiential memories, and we’re equally intentional about creating a workplace where people feel supported, empowered, and connected to the impact of their work.\nJob Description:\n As a Customer Success Manager at Treering, you will manage day-to-day customer interactions and help customers achieve their goals with our products and services. You will work directly with customers to build strong relationships, resolve issues, and provide support, while collaborating with internal teams to ensure smooth solution delivery.\nKey Responsibilities:\nBuild and maintain strong relationships with customers, acting as their main point of contact during the contract period.\nEnsure customer satisfaction by understanding their needs and proactively addressing any concerns or challenges.\nAssist customers in onboarding, product training, and ongoing support to maximize their use of Treering's products and services.\nCollaborate with internal teams (e.g., sales, product, and support) to resolve customer issues and provide tailored solutions.\nMonitor customer health metrics, track feedback, and identify opportunities for improvement or additional services.\nCommunicate effectively with customers about product updates, new features, and best practices.\nProactively manage customer retention and renewal processes, ensuring a smooth transition at the end of the temporary period.\nDocument and report on customer feedback, challenges, and successes to the leadership team.\nProficiency with CRM software and customer support tools.\nRequirements:\n2-3 years of experience in Customer Success, Account Management, or a related field.\nStrong communication and relationship-building skills.\nAbility to manage multiple customer accounts and prioritize tasks efficiently.\nProblem-solving mindset with a proactive approach to addressing customer needs.\nExperience working with software, SaaS, or tech-related companies is a plus.\nExcellent teamwork and collaboration skills with the ability to work cross-functionally.\nFlexibility and adaptability to work in a fast-paced, evolving environment.\nProficiency with CRM software and customer support tools.\nWhy Join Us?\nGain valuable experience working with a dynamic team in a fast-growing company.\nFlexible remote work environment.\nOpportunity to make a significant impact on 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